Ratings based on 6,070 Verified Reviews

3.6 out of 5
75% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing view and place

Posted May 25, 2017
Pros: Clean, great ocean view, clean beach
Cons: More food options, later hours for restaurant
Location: pier close by
Wonderful experience. Great beach and pier. Clean beach. Great view. Great service. Nice staff.
3 out of 5
Recommended
for Everyone
by A verified traveler

A good water vacation experience

Posted May 24, 2017
This hotel has a very nice lobby and several adjoining dining locations. The pool is clean and temp. is nice and comfortable. The beach front is dirty and rundown, However- The options of cabana's (fee) and lounge chairs (free) on the beach is nice. This section of the ocean had lots of see weeds to sift through while getting into the water. My room was outdated, dark and lacked some conveniences. The staff and employees are wonderful, happy and helpful. They are kind and considerate. This hotel is obviously an older building struggling to keep a higher standard amongst its surrounding competition. It's a great place to stay if you plan on being in/on the water all day.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Good Beach Option

Posted May 24, 2017
Located at the Best beach of Miami. Beach view rooms.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston TX

Nice Hotel

Posted May 24, 2017
Clean rooms, decent breakfast (paid separately) on property, easy access to beach. Check in went smoothly and had no problems during our stay. Friends and I went to relax and that's exactly what we did. Hotel was perfect for our stay.
3 out of 5
Recommended
for Everyone
by A verified traveler from memphis

Ok for price

Posted May 16, 2017
Needs renovations. A bit dirty.Enjoyed having restaurants on premises. Beach front is great & spa was amazing!
Comment from Hotel Management
May 18, 2017 by Michelle, Hotel Management
Dear Guest, Thank you for providing feedback from your recent stay at out hotel. We appreciate your patronage. Best Regards, Michelle
5 out of 5
Recommended
for Everyone
by A verified traveler

Very good experience

Posted May 13, 2017
The staff was really nice, overall my family had a great time. Looking forward going back soon
Comment from Hotel Management
May 23, 2017 by Michelle, Hotel Management
Dear Guest, Thank you for taking the time to post this great review! Our Team Members aim to provide exceptional service and create memorable experiences. We are glad to see we accomplished this with your stay. We will happily pass along your kind words to the entire department. We look forward to welcoming you back for another unforgettable stay! With many thanks, Michelle T.
5 out of 5
Recommended
for Everyone
by A verified traveler from miami

Excellent location

Posted May 12, 2017
Right on the beach. Nice hotel! Loved it! No complains.
Comment from Hotel Management
May 23, 2017 by Michelle, Hotel Management
Dear We couldn't be happier to learn you enjoyed your stay. We look forward to welcoming you back. Best Regards, Michelle
4 out of 5
Recommended
for Everyone
by A verified traveler

On the beach.

Posted May 9, 2017
Happy hour was great. Both restaurants had good food staff was very friendly and polite. Spa services were great
1 out of 5
by A verified traveler

Credit card information stolen.

Posted May 6, 2017
Returned from my stay and discovered that my credit card information was stolen. My card was only used at that hotel and gift shop at hotel.. I normally only stay at Marriott hotels but I thought I'd give something new a try -- bad decision.
Comment from Hotel Management
May 18, 2017 by Michelle, Hotel Management
Dear Guest, Thank you again for letting us know about your experience. Sincerely, Michelle T. Warm Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Amazing room

Posted May 5, 2017
Room was great , two ocean view balconies and a mini kitchen. Everything was very clean.staff were nice. Not so much pleased with the extra charges at check in. All of a sudden it was an extra 22 a night for a resort fee and $75 extra each night for "incidentals" that they say should be taken off. Then you have to pay for parking. Valet $25 a day or $20 for self. So as of now I have an extra $450 pending on my card , and the receipts they had me sign do not match up to what is showing on my card statement.
Comment from Hotel Management
May 22, 2017 by Michelle, Hotel Management
Dear Guest, Thank you for sharing your experience with us. Regards Michelle,