On the beach, sun loungers, beach towels

Reviews of Pelican Hotel

4 out of 5
Pelican Hotel
826 Ocean Drive, Miami Beach, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 132 out of 179 reviews" "
Rating 8 - Good. 29 out of 179 reviews" "
Rating 6 - Okay. 7 out of 179 reviews" "
Rating 4 - Poor. 6 out of 179 reviews" "
Rating 2 - Terrible. 5 out of 179 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kandi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didnt realize our stay was in the height of spring break and curfews...staff was amazing, made us feel safe and went out of their way to accommodate us. We stayed in the space room, itnwas AMAZING!!!
Stayed 2 nights in Mar 2024
Response from CR on Mar 18, 2024
Thank you!!

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from CR on Mar 18, 2024
Thank you!

6/10 Okay

Yujae Keith

Liked: Property conditions & facilities
I would rate my stay at the hotel a solid three out of five. Initially, I was inclined to give it a four, but the customer service left much to be desired. For instance, when I inquired about the nearest beach access, a front desk attendant directed me to a location that turned out to be the most distant one. Additionally, the same attendant advised me that guests must wear a plastic wristband as a security measure. Without this band, entry is denied after the restaurant hours, which I found silly. I would not walk around or dine at a fine restaurant with a plastic wristband. Lastly, the food was mediocre at best, but it was priced at several notches above. Aside from that, the hotel was clean, conveniently located, and well-maintained.
Response from Pelican Team on Mar 16, 2024
Thank you for your review and for staying with us!

10/10 Excellent

Beth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional. They went above and beyond expectations at every level. Location is fantastic. Property is very well maintained and nostalgic. Loved it.
Stayed 2 nights in Mar 2024
Response from Chris on Mar 15, 2024
Thank you!!

10/10 Excellent

sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was smaller than it looked in the pictures
Stayed 2 nights in Mar 2024
Response from Front Desk E.L. on Mar 13, 2024
Thanks for your feedback! We try our best to illustrate an accurate presentation of our rooms and property. We look forward to seeing you again. Thanks for being our guest during your stay in Miami Beach.

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at pelicam was very mice amd helpful
Stayed 1 night in Mar 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from CR on Mar 7, 2024
thank you!!

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating to requests not to use perfumed cleaning products.
Stayed 5 nights in Feb 2024
Response from CR on Mar 2, 2024
Thank you for staying with us!

10/10 Excellent

James Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and location. The property is in the center of so much activity. Parking is expensive so Uber if you can because of the daily fee for valet.
Stayed 5 nights in Feb 2024
Response from CR on Feb 24, 2024
Thank you for staying with us!!

10/10 Excellent

Kenneth, Flowery Branch

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property. Highly recommend.
Stayed 2 nights in Feb 2024
Response from Chris on Feb 17, 2024
Thank you!!

10/10 Excellent

Irina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything, the location, the beautiful décor, friendly staff and the tasty food at the Pelican Cafe
Stayed 1 night in Feb 2024
Response from Chris on Feb 16, 2024
Thank you for staying with us!

8/10 Good

Richard

Traveled with family
Liked: Cleanliness
Disliked: Amenities
I should have done my homework regarding no gym, pool, microwave, convenient parking, and other amenities. Anyone interested in the property also should be aware that it is a small and older building, the elevator repeatedly fails, valet parking can take up to 30 min to get your car, it is noisy as HELL outside the property, and management services are disorganized.
Stayed 4 nights in Feb 2024
Response from CR on Feb 13, 2024
Thank you for taking the time to provide feedback about your experience. I would like to start by sincerely apologizing to you in regard to this matter. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us to show you that your unsatisfactory experience was an exception.

8/10 Good

Len

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chris on Feb 8, 2024
Thank you!!

10/10 Excellent

Toomas

Unique and well run
Stayed 3 nights in Feb 2024
Response from Chris on Feb 5, 2024
Thank you for staying with us!!

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from chris on Feb 1, 2024
Thank you for staying with us!

8/10 Good

Marta

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is in a great location across from muscle beach. The rooms have all the basics, nothing fancy. The bed and pillows are very hard. The wifi and tv is nice to have. Staff are all very friendly and helpful. The lobby smells very strong of cologne or some cleaning product.
Stayed 3 nights in Jan 2024
Response from Chris on Jan 29, 2024
Thank you for your review and thank you for staying with us!

10/10 Excellent

Jonathan, Lexington

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and great staff
Stayed 1 night in Jan 2024
Response from Chris on Jan 29, 2024
Thank you for your review and thank you for staying with us!

6/10 Okay

Michael, Amherst

Traveled with partner
Liked: Cleanliness
Room was too noisy, without a coffee maker and a television that did not work. For the price paid, it was not correctly described. Good I had ear plugs.
Stayed 1 night in Jan 2024
Response from Pelican Hotel on Jan 14, 2024
Thank you for your review and apologies for any inconveniences you faced. We strive to make every visit great one for all our guests! Thank you for staying with us!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chris on Jan 9, 2024
Thank you!!

10/10 Excellent

Michal

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2023
Response from Chris on Jan 6, 2024
Thank you!

2/10 Terrible

Joseph C

Stayed 5 nights in Dec 2023
Response from Pelican Hotel on Jan 26, 2024
We sincerely apologize that your recent stay with us did not meet your expectations. Your comfort and satisfaction are our top priorities, and we regret any inconvenience or discomfort you experienced.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back and provide you with a more enjoyable experience in the future.

8/10 Good

geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Great location on Ocean Drive, across the road from the beach and in the heart of the vibe. Nice rooms Friendly staff
Stayed 7 nights in Dec 2023
Response from Chris on Dec 31, 2023
Thank you for staying with us!

4/10 Poor

Jeff

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Chris on Dec 23, 2023
Thank you for taking the time to provide feedback about your experience. I would like to start by sincerely apologizing to you in regard to this matter. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us to show you that your unsatisfactory experience was an exception.

8/10 Good

Pedro

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice and cozy designer hotel
Stayed 1 night in Dec 2023
Response from Chris on Dec 22, 2023
Thank you!

4/10 Poor

Urs

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The elevator makes a very loud bing-di-bing noise every time the door opens. I can be heard in every room, and as it's Miami Beach, that can go on all night. We have chosen not to stay as the only room they had was next to that elevator, and were told that we wouldn't be charged. They have charged us anyway for the full reservation of several days and have not refunded us despite their repeated assurance to do so. They are not even responding to our emails. Very unprofessional and immature management, I would stay away from this place.
Stayed 4 nights in Dec 2023
Response from CR on Dec 18, 2023
Thank you for your review and apologies for any mishaps you encountered at our property regarding the elevator noise. We hold our brand to a high standard and want all guests to enjoy their time with you. Our management team did contact Expedia regarding the approval refund back to your account since you couldn't stay at our Hotel. Please contact their customer service department to follow up on the time frame towards the return.

10/10 Excellent

Laszlo Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was amazing, the staff were polite and the area was perfect to walk around at all times of the day
Stayed 3 nights in Dec 2023
Response from chris on Dec 18, 2023
Thank you for staying with us! :)

10/10 Excellent

Gayoung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from chris on Dec 21, 2023
Thank you! Hope to see you again soon!

10/10 Excellent

colleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly accommodating, professional and kind. The rooms were unique, tasteful, creative and fun. The restaurant was top notch and of course the location couldn’t have been better. Will stay here every time we are in Miami.
Stayed 1 night in Dec 2023
Response from Chris on Dec 18, 2023
Thank you for staying with us! :) See you again soon!

10/10 Excellent

Valentina

Stayed 2 nights in Dec 2023
Response from chris on Jan 4, 2024
Thank you for staying with us!

10/10 Excellent

Katrina

Stayed 1 night in Dec 2023
Response from chris on Dec 18, 2023
Thank you for staying with us! :)

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great experience. It was my first time here and in South Beach. The staff was very helpful and polite. Would come back again!
Stayed 1 night in Dec 2023
Response from chris on Dec 18, 2023
Thank you for staying with us! :)

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from chris on Dec 18, 2023
Thank you for staying with us! :)

10/10 Excellent

SUSANNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
We had an amazing time at the Pelican Hotel. It was right in the centre of all the action yet the rooms were super quiet, very comfortable and clean… The service was out of this world. Will definitely stay again.
Stayed 4 nights in Nov 2023
Response from Chris on Nov 16, 2023
thank you so much for spending time with us!

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel - very well appointed and maintained
Stayed 1 night in Nov 2023
Response from Chris on Nov 12, 2023
Thank you for staying with us!

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, very comfortable and inviting!
Stayed 1 night in Nov 2023
Response from EP on Nov 9, 2023
Thank you, Michael, please come back and visit us.

6/10 Okay

NELSON

Stayed 1 night in Oct 2023
Response from chris on Nov 23, 2023
Thank you for staying with us!

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Boutique Hotel in Great Location
I was thrilled by what a beautiful room this was and in a great location. We only stayed one night after a cruise, but I wish we'd had more time in this great hotel. Everything was clean, quiet, and front desk staff were very friendly and helpful.
Stayed 1 night in Oct 2023
Response from EP. on Nov 1, 2023
Thank you, Bethany. Is our pride and joy to make our guest feel welcome here, at the Pelican hotel. We hope you come back and visit us again.

6/10 Okay

albert

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Oct 2023
Response from ep on Oct 31, 2023
Thank you

8/10 Good

Bethan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from ep on Oct 23, 2023
Thank you for your review!

10/10 Excellent

Wanda A

Traveled with family
Liked: Amenities
The staff was very attentive and provided excellent service.
Stayed 5 nights in Oct 2023
Response from Eddy on Oct 21, 2023
Wanda, it was our pleasure having you stayed at The Pelican. Hopefully you will consider visiting us once more.

10/10 Excellent

Erica Blanche

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little boutique hotel! Close to the beach, plenty of dining options in the hotel itself and surrounding hotels. It always seemed to be Happy Hour”! The rooms are clean and well appointed, art deco themed rooms give this hotel a unique flare that lends to Miami’s overall vibrance. AC and hot water no issues. The only thing I had trouble with was the bed, mattress was extra firm and you may have to specifically ask for a room with a softer mattress.
Stayed 4 nights in Oct 2023
Response from EP. on Oct 21, 2023
Erica, thank you for your detailed review as well as all the feedback in regards to the mattress. Was this brought to our attention during your stay. We could have made this a better experience.

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Wendell on Oct 20, 2023
Thank you so much, Michael, for your feedback. I will share this with the Pelican Team. We hope to be your hotel of choice next time you visit.WendellFront Office Supervisor

10/10 Excellent

Soi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from EP on Oct 14, 2023
Thank you for review!!!

10/10 Excellent

Glorimil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended! We had a tremendous experience with staff, especially Eddie who was very friendly and customer service oriented. Not to mention the location; JUST PERFECT if you want to experience the real South Beach vibes.
Stayed 3 nights in Oct 2023
Response from Wendell, Front Office Supervisor on Oct 11, 2023
Thank you for your wonderful review! We're delighted to hear that you had a fantastic experience, particularly with Eddy. Our team takes pride in providing excellent customer service, and we're thrilled that it made your stay memorable. We hope to welcome you back to the Pelican Hotel soon to enjoy more of the South Beach vibes!

10/10 Excellent

Leroy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the themed rooms and wished I could have seen them all.
Stayed 3 nights in Oct 2023
Response from Wendell, Front Office Supervisor on Oct 11, 2023
"Thank you for your wonderful feedback! We're delighted to hear you loved our themed rooms. We'd love to welcome you back for another stay, so you can explore all our unique themes. Your happiness is our priority. See you soon!"

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my room and view. Lovely staff.
Stayed 1 night in Oct 2023
Response from Eddy on Oct 8, 2023
Excellent, Glad we made your visit to south beach and your stay at The Pelican a memorable experience!!

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from eddy on Oct 9, 2023
Thank you!!!!

8/10 Good

Dane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property was great
Stayed 3 nights in Sep 2023
Response from Eddy on Oct 8, 2023
Glad you enjoyed your stay.

8/10 Good

Jason

Traveled with family
Very clean hotel and a very good restaurant downstairs. The staff was friendly and helpful. I would definitely stay again but not through Expedia. Book direct.
Stayed 5 nights in Sep 2023
Response from Eddy on Oct 14, 2023
We will be thrilled to have you back at the Pelican Jason.

10/10 Excellent

Ayelen, Bronx

Stayed 1 night in Sep 2023
Response from Eddy on Oct 9, 2023
Thank you!!!!