Ratings based on 86 Verified Reviews

4.0 out of 5
85% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa,ON

Moderate priced boutique hotel.

Posted Nov 1, 2016
Pros: right price and still close to attractions..
Location: Easy access to mainland. Close to lincoln road and Ocean drive
Walking access to Lincoln road shopping. Short stroll to Ocean drive and beach.Nice clean pool area.Friendly staff and helpfull.
Comment from Hotel Management
Nov 2, 2016 by Jorge Tito and Team, Hotel Management
Dear Robert, Thank you so much for choosing hotel Pestana for your recent visit to Miami. We appreciate the time you have taken to leave such positive feedback regarding our Hotel. Our entire team takes pride in the level of service provided, so it is with great pleasure to hear that you enjoyed your stay with us.. Sincerely, Jorge Tito and Team
3 out of 5
Recommended
for Everyone
by A verified traveler from m

Very well located.

Posted Oct 11, 2016
Location: So well located. Can walk everywhere safely. Especially to the beach.
Room lovely and fresh. Ensuite is very small you can not shut door while using the toilet. Only complaint.
Comment from Hotel Management
Nov 2, 2016 by Jorge Tito and Team, Hotel Management
Dear K, Thank you for sharing your experience at the hotel Pestana South Beach. We are delighted to know you enjoyed your stay with us. Regarding your comments about the size of the bathroom, we do apologize for the inconvenience. Some of our bathrooms aren't as big as the others but in all of them there is enough space for the doors to close. We would like to advise our guests to close the bathroom door before using it in order to have enough space to close the door. Thank you again for your time and come visit us again soon! Sincerely, Jorge Tito and Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 12, 2016
I spent a long weeken there the hotel was very nice close to the beach and resturants yet still in a quiet place to be relaxing in the evening
Comment from Hotel Management
Aug 25, 2016 by Jorge Tito and Team, Hotel Management
Thank you so much for choosing hotel Pestana South Beach on your recent visit to Miami and for leaving us this wonderful review. We are so thrilled to hear that you had an enjoyable stay with us.We look forward to welcoming you back in Miami or at our newest location, which will be opening soon in New York.
5 out of 5
Recommended
for Everyone
by A verified traveler from Charleston, SC

Had an amazing room, the staff was so accomadating

Posted Apr 1, 2016
Pros: Everything
I took Five teenagers and the hotel treated all of us so well.
Comment from Hotel Management
Aug 25, 2016 by Jorge Tito and Team, Hotel Management
Thank you so much for choosing hotel Pestana for your recent visit to Miami. We appreciate the time you have taken to leave such positive feedback regarding our Hotel. Our entire team takes pride in the level of service provided, so it is with great pleasure to hear that all of you enjoyed your stay with us.. We hope we have the opportunity to welcome you back in the near future
3 out of 5
by A verified traveler from Florida

Excellent Location

Posted Mar 28, 2016
Pros: The location, front desk staff was friendly, helpful, and attentive.
Cons: The manager needs to enforce the policy to all guests no matter their race. Was very unhappy with the treatment he gave my husband and I.
Let me just say the front desk staff was very attentive and professional. However, the manager on duty while we were there made me and my husband feel discriminated. We were drinking beer alongside the pool and he kindly approached us and said that the policy is no glass bottles in the pool area and we were fine with that but he stood there watching us and asked us to give him the bottles when done. The very next day we were at the pool and a European couple had beer bottles. Not only did he let them drink their beer but he talked to them kindly and not once mentioned the policy to them. We were very offended when this happened and for that reason we will not return or suggest that anyone of minority go there.
Comment from Hotel Management
Aug 25, 2016 by Jorge Tito and Team, Hotel Management
Thank you so much for choosing hotel Pestana for your visit to Miami. We empathize that you did not fully enjoy your stay with us. We highly value guest feedback, and I regret to hear that you did not feel the genuine care we provide to all of our guests. We at the Pestana Hotel do not differentiate our guests and we are deeply sorry that you felt the way you did. We can assure you that there was absolutely no intention of making you feel uncomfortable. We hope we have the opportunity to welcome you and your family back to show you the genuine care and comfort you deserve.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to South Beach

Posted Mar 20, 2016
Excellent staff and hotel experience. will certainly stay there again.
Comment from Hotel Management
Aug 25, 2016 by Jorge Tito and Team, Hotel Management
Thank you so much for choosing hotel Pestana South Beach on your recent visit to Miami and for leaving us this wonderful review. We are thrilled to hear all the positive things as guest satisfaction is our main priority. Thank you again for your time and come visit us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Easy walk to the beach and restaurants.

Posted Feb 29, 2016
The staff was very attentive. The pool was nice and warm.
Comment from Hotel Management
Aug 25, 2016 by Jorge Tito and Team, Hotel Management
Thank you so much for choosing hotel Pestana South Beach on your recent visit to Miami and for leaving us this wonderful review. We are so thrilled to hear that you had an enjoyable stay with us. Your kind words remind us that our hard work never goes unnoticed! Thank you again for your time and come visit us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Fort Myers, FL

Enjoyed this hotel

Posted Aug 18, 2015
We really enjoyed our stay. The hotel room, pool, and food were all good. Awesome hotel!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Naples, FL

Clean and Contemporary

Posted Aug 11, 2015
Pros: As above
Cons: As above
Location: As above
Very convenient to amenities. Front desk staff and manager excellent. Pool/Bar staff and manager pathetic. Poorest service we've ever experienced. Overall the hotel is a good value, clean and decorated with contemporary flair. I would recommend this hotel to friends but go to a different restaurant/bar.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 4, 2015
Definitely would recommend they have the most friendly approachable staff room was a little small but very comfortable