Ratings based on 373 Verified Reviews

3.9 out of 5
84% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Worst Hotel Experience

Posted Mar 28, 2017
Became ill and had to check out early. Hotel staff unable to take care of check out process. Told us we had to do this through Expedia and we did as instructed - only to have hotel staff say they were unaware that we had checked out and thus charged for a full week instead of one night. Have records that show I called Expedia but front desk manager continues to argue for his staff who were not helpful.
Comment from Hotel Management
Apr 1, 2017 by Jorge Tito and Team, Hotel Management
Dear guest, We are very saddened to hear about your experience at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Rest assure all concerns expressed are being reviewed and handled accordingly, as guest satisfaction is our top priority. Please accept our apologies for all the inconvenience. Sincerely
5 out of 5
by jose

Great price and comfortable hotel

Posted Jan 2, 2017 on Hotels
Great price for the location and the service Also the hotel is upgraded and very nice and comfortable
Comment from Hotel Management
Feb 4, 2017 by General Manager, Hotel Management
Dear Jose, Thank you for choosing hotel Pestana South Beach on your recent visit to Miami and for leaving us this wonderful review. We are thrilled to hear that you enjoyed our fantastic location in the heart of the Art Deco district. We are close to all that there is to see in this vibrant city, yet we can still enjoy the peace and quiet of our neighborhood. We are also happy to know that you took advantage of all the other great things the Pestana has to offer: completely renewed facilities, modern decor and comfortable bedrooms. We look forward to welcoming you back to our hotel, and would love to see you at our newest location which will be opening in NY very soon. Kindest regards, Jorge Tito and Team.
5 out of 5
by A verified traveler

Quiet In South Beach.

Posted Nov 11, 2016 on Hotels
This hotel surpassed my expectation on every level. Wish it had an elevator when it came to hauling out, but most defiantly will stay again. Parking was $34 and that's Ok, it's South Beach, where are you going to park? Staff was great and 1 block to the beach or The Fillmore.
Comment from Hotel Management
Nov 21, 2016 by General Manager, Hotel Management
Dear guest, Our top priority is to provide extraordinary service at all times and it seems as if we were able to do just that. We are pleased to hear such positive feedback regarding your experience at our hotel. Our entire team works extremely hard to ensure guest satisfaction, therefore I am sure they will be delighted to hear that you had a great stay. We look forward to welcoming you back to our hotel, and would love to see you at our newest location which will be opening in NY very soon. Kindest regards, Jorge Tito and Team.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa,ON

Moderate priced boutique hotel.

Posted Nov 1, 2016
Pros: right price and still close to attractions..
Location: Easy access to mainland. Close to lincoln road and Ocean drive
Walking access to Lincoln road shopping. Short stroll to Ocean drive and beach.Nice clean pool area.Friendly staff and helpfull.
Comment from Hotel Management
Nov 2, 2016 by Jorge Tito and Team, Hotel Management
Dear Robert, Thank you so much for choosing hotel Pestana for your recent visit to Miami. We appreciate the time you have taken to leave such positive feedback regarding our Hotel. Our entire team takes pride in the level of service provided, so it is with great pleasure to hear that you enjoyed your stay with us.. Sincerely, Jorge Tito and Team
5 out of 5
by A verified traveler

GenBlue

Posted Oct 22, 2016 on Hotels
Staff re great. Very polite and eager to assist.
Comment from Hotel Management
Nov 2, 2016 by General Manager, Hotel Management
Dear GenBlue, Thank you for sharing your experience at the hotel Pestana South Beach. We are delighted to know you enjoyed your stay with us. Thank you again for your time and come visit us again soon! Sincerely, Jorge Tito and Team
5 out of 5
by A verified traveler

Posted Oct 17, 2016 on Hotels
Comment from Hotel Management
Oct 22, 2016 by General Manager, Hotel Management
Dear Guest, Thank you so much for choosing hotel Pestana South Beach on your recent visit to Miami and for leaving us this wonderful review. We look forward to welcoming you back to our hotel Sincerely Jorge Tito and Team
3 out of 5
by A verified traveler

Posted Oct 17, 2016 on Hotels
Comment from Hotel Management
Oct 22, 2016 by General Manager, Hotel Management
Dear guest, Thank you for choosing hotel pestana Miami for your recent visit and for taking the time to leave us your review. As a valued guest, we appreciate your feedback and would love to know more about your stay to fully understand your rating. Thank you again for your time and come visit us again soon! Sincerely, Jorge Tito and Team
3 out of 5
Recommended
for Everyone
by A verified traveler from m

Very well located.

Posted Oct 11, 2016
Location: So well located. Can walk everywhere safely. Especially to the beach.
Room lovely and fresh. Ensuite is very small you can not shut door while using the toilet. Only complaint.
Comment from Hotel Management
Nov 2, 2016 by Jorge Tito and Team, Hotel Management
Dear K, Thank you for sharing your experience at the hotel Pestana South Beach. We are delighted to know you enjoyed your stay with us. Regarding your comments about the size of the bathroom, we do apologize for the inconvenience. Some of our bathrooms aren't as big as the others but in all of them there is enough space for the doors to close. We would like to advise our guests to close the bathroom door before using it in order to have enough space to close the door. Thank you again for your time and come visit us again soon! Sincerely, Jorge Tito and Team
5 out of 5
by A verified traveler

Posted Oct 3, 2016 on Hotels
Modern room with iPhone docking station
Comment from Hotel Management
Oct 6, 2016 by General Manager, Hotel Management
Dear guest, Thank you so much for choosing hotel Pestana South Beach on your recent visit to Miami and for leaving us this wonderful review. We look forward to welcoming you back to our hotel Sincerely Jorge Tito and Team
4 out of 5
by A verified traveler

Convenient and nice hotel, but be aware of charges

Posted Sep 29, 2016 on Hotels
They stay was perfect. The only bad is that according to Hotels.com you supposed to be paying a certain amount of money, and the hotel started to charge $ 15 extra per day, this year (last year they didn't) in some "imaginary" fees. They need to correct this.
Comment from Hotel Management
Oct 6, 2016 by General Manager, Hotel Management
Dear guest, Thank you so much for sharing your experience at the hotel Pestana South Beach. We are delighted to know you enjoyed your stay with us. In regards to your comments about the extra charges, we would like to inform that, as many hotels in South Beach, we charge a small resort fee of 15.00 + tax and also that we were already charging it last year. This fee might be included or not, depending on where you make your reservation. We always like to advise our guests to carefully revise all the costs details at the time of the booking in order to avoid unexpected expenses. Thank you again for your time and come visit us again soon! Sincerely, Jorge Tito and Team