Good could be better!!!
Posted Dec 24, 2016 on Hotels
I love the Provident and have stayed there a ton of times. This experience was from the 1 bedroom deluxe suite room (416).The hotel itself is going down. The room was filthy. It just didn't seem clean at all. Because I was staying there for 4 days I went to the local Walmart and bought cleaning supplies(mop, bucket, scrub brush, Pine Sol, Bleach, sponge) to clean the room and bathroom myself. The bed was broken and the mattress was completely uncomfortable the sheets were hard and rough. The sheets seemed unclean... It was just not clean enough as it should be, the Jacuzzi tub jets were broken and sprayed water everywhere. The elevator was broken so I had to use the stairs to carry a lot of luggage back and forth... I mean the space is amazing so it makes it tolerable but your not overall completely satisfied because of the lack of care that the unit lacks which is major when your spending this type of money as well as for all the great amenities and the sheer look and feel of the place. The provident use to be my go to place for romance or just a quick little getaway for relaxation and comfort but now I am looking for another. This place could be great again but the last few times I have been here I have felt like my experience was slightly cheated just because of the overall care and maintenance of the unit. I would either hire more staff or a better cleaning staff for sure and there should be a standard of cleanliness that is required. Unit maintenance could use work.
Comment from Hotel Management
Feb 9, 2017 by General Manager, Hotel Management
Hello Tylar, thank you for taking your time to send us your feedback. I am very sorry that your stay was not as expected. We have addressed your issues with the team and we will make sure we correct them so this does not occur again. Hope that you can give us another chance by staying again with us.