Definitely not a 4+ star resort
Posted Mar 30, 2017
Check-in was easy and very fast. The girl at the front desk was very friendly and inviting. Get to our room, first impression is the layout is nice and big but not very clean. Checked out the bathroom, tub was dirty. Overall the place needs to be freshened up. A little paint here and there would go a long way. Tiles were broken and cracked in the bathrooms etc... So after a day of travel we decide to take a shower before bed. Hot water turns cold after about 2 minutes. Next morning we tell the front desk and she says they are already working on it, ok things happen I get it. We come back from shopping and they give us a bigger room. We get to the new room, elevator is broken. Oh, had a massage the first day we were there, also not the best but not the worst either. I would not call this a 4 star+ hotel. I have to say the nicest and cleanest part of the place was the pool area. Overall this was not the worst place I've ever stayed at but it needs to be cleaned and freshened up. Oh and if you plan on cooking anything in the room since there is a kitchen, you will have to call and ask for spatulas, sharp knives, soap etc... they provide some plates, cups, spoons, knives and some cooking pans but the rest you have to ask for. We had to ask 3 times before someone actually brought them to our room.
Comment from Hotel Management
Apr 15, 2017 by antonio avendano , Hotel Management
Thanks for taking your time to give us a review. We will look into the issues you had so we can correct them.