Ratings based on 2,472 Verified Reviews

4.5 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Louisiana

My Anniversary

Posted May 18, 2017
Check in was easy. Staff was friendly. Room was very comfortable. My issues are with expedia.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome place

Posted May 17, 2017
This place was classy clean large rooms with great style. Would stay here any time In doral.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Distance from Airport/Cancellation of room

Posted May 14, 2017
Pros: Nice staff and excellent restaurant
20-25 minute ride from the airport which is quite a ride if you're only planning a one night stay. I booked 2 one-night stays, the first the beginning of a 18 day vacation to Europe, the second after the return fro Europe before flying to San Francisco. Tried to cancel because of the distance to the airport but were refused even though I was giving them an 18 day notice.
1 out of 5
by A verified traveler from miami

Bad service

Posted May 13, 2017
This hotel made me wait 8 hours before I could get in a room. I reserve my room months in advance and there still was an issue with getting me a room. Furthermore, there was no hot water, the rooms was dirty and the tub was so bad, I had to call house keeping to come clean it. I don't know why this hotel had it out for me, but I do not recommend anyone booking this hotel unless you have all day for some BS! The rating does not reflect their service. Customer services and shift managers are horrible. I will also be contacting corporate.
1 out of 5
by A verified traveler

DO NOT stay at the blue

Posted May 7, 2017
My husband and I were checked in to rm. 901.. It smelt like fungus and feaces. The bathroom was dirty, the hot wAter took 15 mins before I could use it.. Front desk sent someone to check it out.. That was sorted out. A cleaner came next to clean the disgusting bathroom.. Several calls were made to complain and the supervisors never called. We could not get a refund cause we booked through Expedia and no efforts were made to change the room. bEWARE!!!! I even ended up at the doctors.
5 out of 5
Recommended
for Everyone
by A verified traveler from Honduras

Perfect area for everythings

Posted May 4, 2017
Arrive late but everything was in order and employees were very efficent
5 out of 5
Recommended
for Everyone
by A verified traveler from Montevideo

Great hotel

Posted Apr 14, 2017
The hotel was great . Very good service . Internet went properly
Comment from Hotel Management
Apr 15, 2017 by antonio avendano , Hotel Management
Thank you for your comments!!
2 out of 5
by A verified traveler from Phoenix AZ

Apparently we got the wrong room

Posted Apr 8, 2017
Ok if You like the following: pubic hair spreaded throughout the bathroom, "sweet" tiny little creatures crawling all over the place, a soft, worn-out mattress, only one shabby old pillow per person - you'll gonna love room 1016! The concept is nice, the place is nice but we definitely got the one room nobody wants to be booked into. We had booked for two nights but left after only one, it was -sorry to say that- disgusting. The guy at checkout didn't really care whatsoever. No problem, would not return. If you wanna go, insist on one of the "premium" rooms.
Comment from Hotel Management
Apr 22, 2017 by Marilaura Maldonado - Front Office Supervisor , Hotel Management
Please accept our apologies for the challenges experienced during your stay. Please note this is not the level of customer service we aim to provide and it is with your comments that we can continuously improve. I will pass along your feedback to the appropriate team members so that we can prevent the same challenges from occurring in the future. Should your travels lead you back to Miami we hope that you would allow us to host your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

It could be better

Posted Apr 4, 2017
While most hotels check in about 2:00 Pm this one does at 4:00 what let you hands tie to do whatever pans you have, I mean you can't go anywhere, besides at 4:30 pm I still can't check in because there was NOT room ready and they couldn't even tell about what time they could have it available, so I was force to choose a smaller room so I could have done rest after to many hours driving too that place, totally disappointed.
Comment from Hotel Management
Apr 15, 2017 by antonio avendano, Hotel Management
Sorry to hear what happened. We will address your issues to make sure thing like this do not happen again.
3 out of 5
Recommended
for Everyone
by A verified traveler from Miami

lovely hotel close to everything

Posted Apr 2, 2017
Pros: Beautiful area, close to everything. Very quite bar.
Cons: Definitely parking. Cleaner bathrooms and counter tops. The squeaky bed.
Location: Few miles away from 2 major malls. Walking distance to restaurants and next door to trump gold course if you like to golf.
For the price we paid we expected a little more. The floors were not clean when we arrived. Small ants on the counters. We couldn't keep anything out, we had to put everything in the fridge due to the small ants all over the place. Asked for a very quite room and I was told the one in the back will be the best. We took that one but it was not quit. I am thinking the staff had their meetings everyday in front of our door, they were loud and laughing like no one was staying in the rooms, even when we put the don't disturb sign out we felt they were talking and laughing louder just because we wanted to relax. The other issue was we stayed all the way in the back in building 15 and we couldn't find parking after coming back from dinner. So we had to park all the way at building 8 and walk back to our room. Another issue was the bed. It wasn't sturdy it was squeaking every time you turn over which caused for less sleep. The covers were not clean. They have the white cover inside a case when you look at the cover it wasn't really white anymore, it was kind of yellow and very not clean. Tv in the bathroom didn't look as if it hanging completely on the wall and the shower And the toilet could have used more cleaning because the white didn't look white anymore. But we didn't complain because we don't like to complain. This experience was not great but I love that place and that's why I wanted to stay there. She loves also. Thanks for asking about our experience
Comment from Hotel Management
May 15, 2017 by antonio avendano , Hotel Management
Thank you for taking your time and writing to us. We will look into the issues you had so we can correct them.