Boating

Reviews of Provident Doral at the Blue Miami

4 out of 5
Provident Doral at the Blue Miami
5300 NW 87 Avenue, Doral, FL

Reviews

7.4

Good

Rating 10 - Excellent. 400 out of 1008 reviews" "
Rating 8 - Good. 230 out of 1008 reviews" "
Rating 6 - Okay. 161 out of 1008 reviews" "
Rating 4 - Poor. 91 out of 1008 reviews" "
Rating 2 - Terrible. 126 out of 1008 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

marika

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 28, 2024
Marika, it's great to see you had a positive experience at Provident Doral at The Blue Miami. We strive to provide excellent service to each guest, and we're glad you weren't an exception. We look forward to seeing you back soon.

6/10 Okay

Krista

Traveled with partner
Liked: Staff & service
Hotel wasn’t at all what I expected. I thought it was a 4-5 star experience, but it was more like a 3. The staff was kind and helpful. It’s just that the property wasn’t worth the money.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 27, 2024
Krista, it’s regrettable to hear that your expectations weren't fully met. It's good to know you found our team members kind and helpful. We're continuously improving and your feedback about the value of the property will certainly guide those efforts. We hope to have another chance to impress you in the future.

10/10 Excellent

Adriana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really nice and great for the price! The only reason for the 4 stars on cleanliness was because there were some ants in the bathroom, but it was nothing major. Staff, pool and room was great!
Stayed 3 nights in Mar 2024

8/10 Good

Derrien

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great staff, calming environment, and close to attractions. I really enjoyed my stay.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 21, 2024
Derrien, it's wonderful to hear that you relished your stay at Provident Doral at The Blue Miami. Your positive comments about our warm and inviting environment, proximity to attractions, and our dedicated team members are greatly appreciated. We hope to warmly welcome you back on your next visit to Miami.

2/10 Terrible

Truel

Disliked: Cleanliness
Place was filthy
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 17, 2024
We appreciate you taking the time to share your feedback, Truel.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 6, 2024
Thank you for sharing your thoughts with us, Mario!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Provident Doral at The Blue Miami.

8/10 Good

Dr Clint, St Augustine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 6, 2024
Thank you for the 4-star rating, Clint!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Provident Doral at The Blue Miami. Thank you again for sharing!

2/10 Terrible

Vanessa

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 5, 2024
We appreciate the feedback, Vanessa.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 Excellent

Tomika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved every min there…. This best is wonderful and great for family stay
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 4, 2024
Tomika, thank you for such a glowing review. Here at Provident Doral at The Blue Miami, we take joy in making families feel right at home. It thrills us to hear that you appreciated your time with us. We're looking forward to creating even more memorable experiences for you and your family!

6/10 Okay

Kurt

Liked: Staff & service
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 1, 2024
Thank you for sharing your feedback, Kurt!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Service on Feb 29, 2024
Monica, it's wonderful to see your top rating for the Provident Doral at The Blue Miami. We are thrilled you had an enjoyable stay with us. We appreciate your feedback and look forward to welcoming you back on future visits to Miami.

8/10 Good

adrian, Ocoee

Liked: Staff & service, amenities, property conditions & facilities
Great property. I found someone’s dirty socks in my room. GROSS
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 28, 2024
Adrian, thank you for appreciating the excellent characteristics of Provident Doral at The Blue Miami. We are sorry you encountered an issue concerning cleanliness in your room. Our housekeeping team is usually meticulous, but it seems we missed a spot. We will ensure such a mishap is avoided in the future. Your overall satisfaction is our primary goal and we hope to serve you better during your next visit.

6/10 Okay

Yudaisy

Traveled with family
Disliked: Staff & service
What can I say. You pay rent for 6 people and they give you 4 towels. You pay extra for parking and there is not parking available for you.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 26, 2024
Yudaisy, we regret hearing about the issues experienced concerning the towels and parking. For a comfortable stay, towel provisions should certainly reflect the number of guests, and we sincerely apologize if this was not the case. Likewise, we understand the importance of convenient parking, and the situation you faced is not typical. Rest assured, your feedback has been addressed with our team members to ensure an improved experience for our future guests. We hope to have a chance to better serve you in the future. Thank you for your feedback.

8/10 Good

DoNezia

Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 20, 2024
DoNezia, it's delightful to hear you had a satisfying experience at the Provident Doral at The Blue Miami. We hope your travels bring you back to our property for another memorable stay. Thank you for taking the time to rate us.

4/10 Poor

Trudi

Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 20, 2024
Trudi, it seems that your recent experience at our hotel didn't meet your expectations. We are dedicated to enhancing our guest experiences and would appreciate you taking the time to provide further feedback regarding your recent stay. This will assist us in our continuous efforts to improve.

4/10 Poor

Jose

Traveled with family
Disliked: Staff & service
Staff at front end was not helpful at all and rude with a senior asking questions about the area and hotel Area and hotel are really good
Stayed 6 nights in Jan 2024
Response from Customer Service on Feb 26, 2024
Jose, we're genuinely disheartened to hear that the interaction with our colleagues at the front desk did not meet your expectations. We strive to provide an environment of hospitality and helpfulness for every guest. Your satisfaction, especially in accessing information about the area and services, is paramount to us. We're glad, however, that you've recognized the quality of our location and facilities. We hope you will give us another chance to serve you better in the future.

10/10 Excellent

Kester

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very accommodating to my request.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 27, 2024
Kester, it's wonderful to learn that the team at Provident Doral at The Blue Miami was able to meet your requests effectively. We always aim to provide accommodations that best suit our guests' needs. We appreciate your positive feedback and hope we have the pleasure of welcoming you back in the future.

10/10 Excellent

Anthony

Liked: Amenities
Good
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 25, 2024
Anthony, it's wonderful to hear that you had a satisfying stay at the Provident Doral at The Blue Miami. We're thrilled that you found the experience pleasing. We hope to have the pleasure of welcoming you back in the near future.

4/10 Poor

Tishka

Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Service on Feb 25, 2024
We appreciate the feedback, Tishka.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 Excellent

LaKita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff I had an issue with first room another room was given right away
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 21, 2024
LaKita, thank you for taking time to share your experience at Provident Doral at The Blue Miami! We're delighted to hear you appreciated our efficient team members who ensured your comfort by promptly providing an alternate room. Looking forward to welcoming you back for another pleasant stay soon.

6/10 Okay

yong kwan

Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 22, 2024
Yong Kwan, thank you for taking the time to leave a rating. We're always striving to make our guests' stay as comfortable and enjoyable as possible. If there's anything specific that could have made your stay better, we'd appreciate your further feedback. We hope there's another opportunity to serve you better in the future.

10/10 Excellent

Markeisha

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed every thing
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 18, 2024
Markeisha, it's fantastic to hear that you enjoyed every aspect of your stay at Provident Doral at The Blue Miami. Our team is dedicated to providing a memorable experience. We look forward to welcoming you back in the future for another magnificent stay.

10/10 Excellent

Vanytra

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and peaceful
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 16, 2024
Vanytra, it's wonderful to hear that you found the Provident Doral at The Blue Miami to be both beautiful and serene. We strive to maintain a relaxing atmosphere for our guests, and it sounds like we met this goal during your stay. We look forward to welcoming you back on your next trip to Miami.

8/10 Good

Edra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay very quiet ans peaceful thats what I like.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 12, 2024
Edra, it's splendid to hear you appreciated your serene and restful stay at Provident Doral at The Blue Miami. Your satisfaction is our reward. We eagerly anticipate your next visit.

4/10 Poor

Anil

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The room was not clean, floor was sticky. The entrance was dirty. The douche and faucets were old.
Stayed 5 nights in Feb 2024
Response from Customer Service on Feb 12, 2024
Anil, we appreciate your feedback and apologize for any discomfort you experienced during your stay. It's concerning to hear about the cleanliness and upkeep issues. Rest assured, we have alerted our team members about these matters to ensure an enhanced experience for our future guests. We hope you'll grace us with another opportunity to provide the level of service we're committed to deliver.

6/10 Okay

umberto, Laval

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The exterior is very nice and safe. The rooms are old and have broken lights, dirty tile grout, leaking faucets and the towels smell of chemicals.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 30, 2024
Umberto, thank you for sharing your feedback. We're glad you found our exterior to be attractive and secure. However, we regret to hear about the issues you experienced with your room. Rest assured that we're continuously working to improve our guests' experiences. Your comment on the scent of the towels was also noted and we're looking into it. We hope to have another opportunity to provide you with an improved stay in the future.

6/10 Okay

Valentina, Miami

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Safe, Easy Parking
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 31, 2024
Valentina, thank you for pointing out the convenient parking at the location and its safety attributes. Your feedback is appreciated, and we hope you'd consider us for any future visits.

10/10 Excellent

Lissette

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing good for kids
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 30, 2024
Lissette, we're delighted to know you and your kids had an exceptional experience at the Provident Doral at The Blue Miami. We strive to maintain a welcoming and engaging environment, so your feedback is much appreciated. Looking forward to your next stay with us soon.

10/10 Excellent

Tierra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved It
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 28, 2024
Tierra, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Provident Doral at The Blue Miami!

8/10 Good

Ackeish

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 28, 2024
We appreciate your lovely rating, Ackeish!The satisfaction of our guests is important to us so we can't wait to see you back again at Provident Doral at The Blue Miami soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

8/10 Good

Candace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 25, 2024
Thank you for the great rating, Candace!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Provident Doral at The Blue Miami. We'd like to share an even better experience with you soon.

8/10 Good

KEISHA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great. Unexpected parking fees. The unit was a little dusty and the carpet areas need deep cleaning. My one year old grandson crawls and you could see the dirt on his pants. Good location but needs a little fine tuning
Stayed 4 nights in Jan 2024
Response from Customer Service on Jan 23, 2024
Keisha, thank you for taking the time to share your experience at Provident Doral at The Blue Miami. We're glad to hear that your check-in went smoothly. We do understand your concerns about cleanliness; our team works tirelessly to maintain high standards and your notes will aid in our pursuit of excellence. As for the parking fees, our policy is clearly stated in the bookings details to eliminate surprises. We thank you for recognizing our good location and assure you that continuous improvement is a part of our mission. We anticipate your return to witness all enhancements.

10/10 Excellent

Victoria, Smyrna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and made you feel like you were home! I would recommend again. It’s a little walk from the front to my building but they have golf carts they will drive you and your bags around as needed while on the property.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 15, 2024
Victoria, it's wonderful to hear that you felt at home at Provident Doral at The Blue Miami. We strive to maintain a spotless environment that enhances the comfort of our guests. We're elated that our complimentary golf cart transportation added to the convenience of your stay. It's fantastic that you'd recommend us. We eagerly look forward to your next visit!

10/10 Excellent

Haley

Traveled with family and small children
Liked: Property conditions & facilities
This was a great hotel for a family. Safe, quiet and spacious.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 15, 2024
Haley, it's fantastic to hear that you found Provident Doral at The Blue Miami to be an ideal destination for families. We're thrilled to know you appreciated the safe and tranquil surroundings, as well as the ample space. Thank you for your positive feedback!

6/10 Okay

Beverly

Traveled with group
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Beverly, thank you for rating your stay. We're here to ensure our guests' experiences are enjoyable and it seems we have some room for improvement. Your feedback is valued and will help guide us in making our services better. We hope to provide a more positive experience on your next visit.

6/10 Okay

Anthony

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Anthony, it seems your experience was on the fence. In absence of specific details, it's tough to understand how we could have enhanced your stay. We do hope that should you return, you'll find your next stay more satisfying. We appreciate the feedback.

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Claudio, we're thrilled to hear you enjoyed your stay at Provident Doral at The Blue Miami. Our team is committed to delivering an exceptional experience and we appreciate your high rating. We hope to serve you again in the future.

8/10 Good

Kamala

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Thanks for the great rating, Kamala!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Provident Doral at The Blue Miami soon, we'd love to have you back!

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service, property conditions & facilities
Habitación sucia, no hicieron limpieza en 5 días, ducha que no funcionaba, los últimos días no había agua caliente, faltó una manta para el sofacama.
Stayed 5 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Juan, es lamentable saber de las dificultades que enfrentaste durante tu estadía. Nos decepciona saber que la limpieza y funcionalidad de la ducha no estaban a la altura que esperaba. Nos tomamos muy en serio estas inquietudes y las hemos tomado nota para mejorarlas. Si nos brinda otra oportunidad de servirle, nos comprometemos a presentarle una experiencia más positiva, cómoda y limpia.

8/10 Good

Oleaxandr

Stayed 4 nights in Dec 2023
Response from Customer Service on Jan 22, 2024
Thank you for the 4-star rating, Oleaxandr!We are delighted to see that you had a wonderful time at Provident Doral at The Blue Miami. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

8/10 Good

Lynn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Older building but kept nice. There are many restaurants that we could walk to across the street.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 31, 2023
Lynn, it's great to know that you appreciated the well-maintained charm of Provident Doral at The Blue Miami, as well as the convenient location. We are pleased to hear that the multitude of dining options nearby added to your experience. Your feedback is invaluable to us, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Ivan

Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 17, 2024
Ivan, thank you for choosing to stay at Provident Doral at The Blue Miami. We are delighted that your stay with us was a positive one. We appreciate your feedback and look forward to welcoming you back in the future!

8/10 Good

Rachael

Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 25, 2023
Rachael, thank you for your rating! We're glad to hear that your stay at Provident Doral at The Blue Miami met your expectations. We strive to offer an exceptional experience to all of our guests and your feedback is an integral part of that. We hope to welcome you back in the near future.

10/10 Excellent

Maria TeresA

Stayed 6 nights in Dec 2023
Response from Customer Service on Dec 24, 2023
Maria, it's terrific to see your maximum rating for Provident Doral at The Blue Miami. It uplifts us to know you had a splendid time. We look forward to welcoming you back in the future!

2/10 Terrible

Mercedes

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
When we arrived the Property and the Lobby area looked really nice but when we got to our room the floors were dirty. Ten minutes after we arrived our feet were black from walking on the floors. I told front desk and they suggested a cleaner would come into the room while we were there to clean it. I told them this was unacceptable because my kids were tired and we were traveling all day. They said this is the first solution they can offer. My husband left the room and went to the lobby to further complain and then we were offered a different room. It was better than the first one but still visibly dirty. Definitely will not be returning.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 22, 2023
Mercedes, we regret to learn that your experience did not meet your expectations. It's concerning to hear about the cleanliness issues you encountered, as maintaining a clean environment is crucial to us. We appreciate your feedback regarding the resolution offered by our team members. We'll take your insights to heart as we continually fine-tune our processes to better cater to guest needs. We hope for another opportunity to impress you in the future.

8/10 Good

ROWENA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious self contained unit. Huge apartment with 2 full bathrooms. Could replace carpet in living area and bedroom.
Stayed 4 nights in Dec 2023
Response from Customer Service on Dec 21, 2023
Rowena, we're glad to hear that you appreciated the ample space and features of your unit at Provident Doral at The Blue Miami. We're always looking for ways to enhance our guests' experience, so your notes regarding the carpet are appreciated. We hope to welcome you back in the future.

10/10 Excellent

Dagoberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Habitación amplia, muy limpia, recomiendo este hotel 100%, volveremos,
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 18, 2023
Dagoberto, es maravilloso saber que tu estancia en Provident Doral en The Blue Miami fue tan satisfactoria. Agradecemos su reconocimiento por nuestras espaciosas e impecables habitaciones. Agradecemos su recomendación y estamos deseosos de darle la bienvenida nuevamente cada vez que sus viajes lo traigan a Miami.

4/10 Poor

Kevin

Business traveler
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Sad, this could be a great place. Disappointing
I travel for work 2 weeks each month. Stay all over the world but mostly US and Canada. I usually will only comment on conditions or service when it goes outside the norm either by exceeding expectations or not meeting expectations. The only exception to this is when Im asked by a hotel chain to stay at their location and critique it. I say this so it’s known I’m fairly well versed hotels/lodging in many different climates. The Provident is by appearances a great place! Great security, location is good and lay out is that of a nice condo/apartment complex. The actual room was spacious and ideal for long stays or to bring a family to. Nice large bathroom with shower and jetted tub. However the cleanliness is way beyond horrible. I wear socks or sanders in rooms and at the end of the first night, I removed my white socks to find they were literally black on the bottoms. Everyday this was the case, regardless of me asking that the room be cleaned. There was also regular “dust” on all the furniture, the kind you can run your finger on and leave a clean mark. The sheets initially had stains on one side and the room had several places that needed attention with basic “repair”. I visit warehouses or construction sites on a daily bases, so for me to say a place is dirty, trust me, it’s dirty. There was also a serious bug/insect issue everywhere, everyday…from in the fridge to the bathroom, to the living area. Again, complained and nothing. I could list more than I have space for.
Stayed 5 nights in Dec 2023
Response from Customer Service on Dec 21, 2023
Dear Kevin,I trust this letter finds you well. I am writing to extend our sincere apologies for the inconvenience you experienced during your recent stay at Provident Doral at the Blue, Your feedback is invaluable to us, and we deeply regret any discomfort you may have encountered.First and foremost, we would like to express our gratitude for bringing the issue of bugs in your room to our attention. Please accept our sincerest apologies for any distress or inconvenience this may have caused you. We take such matters very seriously, and I want to assure you that immediate action has been taken to address and resolve the pest issue in the room you occupied.We recognize that your stay did not meet the high standards we strive for at Provident Doral at the Blue. To further demonstrate our commitment to guest satisfaction, we are in the process of contacting the third-party booking company through which your reservation was made. We will be advocating for compensation on your behalf due to the inconvenience you experienced.We genuinely appreciate your understanding and patience in this matter. Our team is dedicated to ensuring that incidents like these are isolated and promptly addressed with the correct departments such as housekeeping, reviewing those that inspected and cleaned the unit. We hope you will allow us to regain your trust and provide you with a superior experience on any future visits to Provident Doral at the Blue.Once again, please accept our heartfelt apologies for the shortcomings you encountered during your stay. If you have any further concerns or if there is anything else we can do to make amends, please do not hesitate to contact me directly at gmaya@providentblue.com.Thank you for choosing Provident Resorts, we look forward to the opportunity to welcome you back for a much-improved experience soon.

2/10 Terrible

Bianca

Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 17, 2023
Bianca, we're genuinely sorry to see your rating. We always aim for guests to have an excellent experience and it's clear that, in this instance, we didn't meet your expectations. Your feedback is valuable and will assist us in better serving our guests in the future.