Ratings based on 2,394 Verified Reviews

4.5 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from honduras

Nice hotel but dirty

Posted Feb 24, 2017
Pros: size of the room
Cons: clean, nicer staff
Location: perfect
the hotel is dirty, our room the nightstand was with wet paint, I called to ask for someone to come clean our room and the women at the front desk was rude, would not stay there again
1 out of 5
by A verified traveler

Dirty room, staff impolite and horrible food

Posted Feb 23, 2017
It was just awful. The room smelled and wasn't cleaned
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 20, 2017
had a small i9ssue with the shower and the front desk bent over backwards to make sure that I had the appropriate upgrade
Comment from Hotel Management
Feb 20, 2017 by Marilaura Maldonado - Front Office Supervisor , Hotel Management
Thank you for staying with us and giving us the opportunity to rectify the issue. I am glad that we were able to turn the situation around and that you enjoyed your stay. Hope to see you soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis

No Car, Don't Book

Posted Feb 17, 2017
The hotel was beautiful, the staff was pleasant, but if you don't have a car, you probably don't want to stay here. We called to be picked up one night to go to the restaurant. No one came. We called again after an hour. No one came. I'm in a wheelchair so after two hours, my husband had to push me in the dark just so we could eat. There is no excuse for treating your guests like this. The pool area was amazing but our room was too far for us to use it.
Comment from Hotel Management
Feb 24, 2017 by aavendano@providentblue.com, Hotel Management
Hello Nancy, thank you for taking your time to give us a review. Sorry to hear about being far from the main club house and that no one picked you up. We will address this issue because its something we usually do everyday and never have a complaint in regards to this. Hope you can give us another chance if you come visit again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Buenos Aires

Nice location and facilit.

Posted Feb 5, 2017
Very nice place and resort, very good location. The room was very nice and spacious, but it needed some maintenance and was not very clean at all. Floors were stained, as well as sofas and bed linnens.
Comment from Hotel Management
Feb 8, 2017 by Marilaura Maldonado - Front Office Supervisor , Hotel Management
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. I hope that I can convince you to change your mind about another visit to our property.
2 out of 5
by A verified traveler from Washington DC

Ants all over the room

Posted Jan 23, 2017
More like a town home/condo development with our room a 15 min walk outside from the main hotel building.
Comment from Hotel Management
Feb 23, 2017 by aavendano@providentblue.com, Hotel Management
Sorry to here about the ants in the rooms. this is something we are taking very seriously. Hope you can stay with us another time.
5 out of 5
Recommended
for Everyone
by A verified traveler from s

Nice hotel close to downtown and beach

Posted Jan 17, 2017
I love this hotel one of the best in Miami. If you are every in Miami this is the hotel to stay.
Comment from Hotel Management
Feb 6, 2017 by Marilaura Maldonado - Front Office Supervisor , Hotel Management
Thank you for choosing our hotel, and for taking the time to write a review! Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice rooms and views!

Posted Jan 12, 2017
Pros: Rooms
Cons: Conditions
Location: Great location in Doral
Staff very supportive and friendly. Room facilities and space well.
Comment from Hotel Management
Feb 7, 2017 by aavendano@providentblue.com, Hotel Management
Thank you for you nice comments.
4 out of 5
Recommended
for Everyone
by A verified traveler from GT

Nice hotel

Posted Dec 12, 2016
I've stayed several times at this hotel and we really like it. But this last time we stayed only for one night and the room really needs to be in better condition ( the bathroom door knob fell off, the toilet seat was loose, and it really look like it was dirty). What I think is that some rooms are in excellent condition and some are not
Comment from Hotel Management
Dec 14, 2016 by Marilaura Maldonado - Front Office Supervisor , Hotel Management
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. I will be sure to mention this to the rest of the staff. We look forward to welcoming you back to our hotel in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from miami florida

Nice peaceful hotel

Posted Dec 6, 2016
The hotel was beautiful very peaceful, breakfast was delicious and the manager Antonio and his staff were super sweet and professional
Comment from Hotel Management
Dec 14, 2016 by Marilaura Maldonado - Front Office Supervisor , Hotel Management
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations and our staff. Please be sure to contact me directly when you return to our hotel!