Ratings based on 4,257 Verified Reviews

4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from memphis tn

Nice hotel

Posted Jul 25, 2017
Really nice hotel! I enjoyed my stay and I will definitely stay there again the next time I visit Miami!
4 out of 5
Recommended
for Everyone
by A verified traveler

U have to drive to beach only 15 to 20 minutes

Posted Jul 24, 2017
Very comfortable.I'am a picky person.I have no complaints.
Comment from Hotel Management
Jul 25, 2017 by Diana A., Hotel Management
Thank you for staying with us! Come back and visit us soon.
1 out of 5
by A verified traveler from v

Horrible management

Posted Jul 24, 2017
Stayed 2 times. This second time I gave another chance 7/21/2017. Last year I left valuable items in room and never got a call back from management. I called numerous times. I finally got through lost and found and they hung up. I called ahead this time for a request and again no response. I checked in and was denied VIP benefits as was stated when booking. Pool was hideous and under renovation repairs but people were swimming with the tarp above. This was not mentioned on site. It was an eye sore and would not have booked. If management was not so rude and lazy to communicate I would not have put this review. Customer service needs to be taught and management needs training. Don't book with Pullman.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Bermuda

A good hotel during short trips to Miami

Posted Jul 20, 2017
Pros: The staff
Cons: The bulb lamps in the room
It is a good place close to Miami International Airport. Good restaurant and very nice rooms, but the best thing is the hotel staff.
Comment from Hotel Management
Jul 21, 2017 by Diana A., Hotel Management
Dear Jorge, Thank you for your kind words. We appreciate your comments and as you noticed, our biggest asset are our associates! Please come back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from hernandez

First time in Miami

Posted Jul 18, 2017
I came to Miami with 3 of my girlfriends for a girls trip and our first time here in Miami. As soon as we pulled up on our free courtesy shuttle from the MIA airport, we loved the look of the hotel! As we stepped into the lobby, it was an even better view as the decor was gorgeous. I want to also mention how great the bellhop and concierge was, especially Rodrigo! He made great conversation, gave us some great advice on what nightlife was good to try out, and even asked us the following day how our night was and where we went; he was amazing. Our 4 night stay was amazing and we will dedicate be back! The only downside is there was no microwave in our hotel, so we couldn't eat unless we ordered hot room service or went out to dinner. Overall, 4.8 out of 5 stars!
Comment from Hotel Management
Jul 20, 2017 by Diana A., Hotel Management
Dear Corina, Thank you for taking the time to share your experience. We are glad you enjoyed Miami and our property. We will let Rodrigo know about your kind words. Please come back and visit us soon!
1 out of 5
by A verified traveler

Well they have got to fix

Posted Jul 18, 2017
They have got to fix the RF ID cards for the gate to the parking lot. We shouldn't have to press a call button to be let in and out.
Comment from Hotel Management
Jul 21, 2017 by Diana A., Hotel Management
Thank you for taking the time to share comments about our property. We appreciate your feedback and would like to apologize for any inconvenience our parking gate may have occasioned.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fremont Ca

Very Cool

Posted Jul 18, 2017
Pros: The concierge was Awesome..knew a lot and very helpful
Cons: Never knew what the shuttle did for free...the doormen say Free shuttle to airport..front desk say it's $15 per person.. or..free delivery not pick up
Location: Close to Airport..not much else .. we had to Uber EVERYWHERE or ANYTIME we had to go somewhere..very confusing using shuttle
Loved the style.. Great restaurant....Starbucks inside..Clean and Friendly staff 👍
Comment from Hotel Management
Jul 24, 2017 by Diana A., Hotel Management
Dear RaiderSteve, Thank you very much for staying with us and for sharing your experience. Our free airport shuttle leaves every 30 min. There are other third party shuttles to the mall or cruise terminal which have a cost. We apologize for the confusion. Please come back and visit us soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 15, 2017
Overall the hotel was very comfortable and the staff was professional
Comment from Hotel Management
Jul 17, 2017 by Diana A., Hotel Management
Thank you for staying with us! We appreciate your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

Room outdated but pleasant

Posted Jul 10, 2017
Pros: The staff
Cons: Update the rooms
The staff is very friendly and wants to make sure you have a comfortable stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Love this hotel best experience ever

Posted Jul 9, 2017
I plan on staying here again. Very great experience I love the Starbucks down stairs very clean.
Comment from Hotel Management
Jul 14, 2017 by Diana A., Hotel Management
Thank you for your feedback! Please do stay with us again.