Ratings based on 4,251 Verified Reviews

4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Bermuda

A good hotel during short trips to Miami

Posted Jul 20, 2017
Pros: The staff
Cons: The bulb lamps in the room
It is a good place close to Miami International Airport. Good restaurant and very nice rooms, but the best thing is the hotel staff.
Comment from Hotel Management
Jul 21, 2017 by Diana A., Hotel Management
Dear Jorge, Thank you for your kind words. We appreciate your comments and as you noticed, our biggest asset are our associates! Please come back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from hernandez

First time in Miami

Posted Jul 18, 2017
I came to Miami with 3 of my girlfriends for a girls trip and our first time here in Miami. As soon as we pulled up on our free courtesy shuttle from the MIA airport, we loved the look of the hotel! As we stepped into the lobby, it was an even better view as the decor was gorgeous. I want to also mention how great the bellhop and concierge was, especially Rodrigo! He made great conversation, gave us some great advice on what nightlife was good to try out, and even asked us the following day how our night was and where we went; he was amazing. Our 4 night stay was amazing and we will dedicate be back! The only downside is there was no microwave in our hotel, so we couldn't eat unless we ordered hot room service or went out to dinner. Overall, 4.8 out of 5 stars!
Comment from Hotel Management
Jul 20, 2017 by Diana A., Hotel Management
Dear Corina, Thank you for taking the time to share your experience. We are glad you enjoyed Miami and our property. We will let Rodrigo know about your kind words. Please come back and visit us soon!
1 out of 5
by A verified traveler

Well they have got to fix

Posted Jul 18, 2017
They have got to fix the RF ID cards for the gate to the parking lot. We shouldn't have to press a call button to be let in and out.
Comment from Hotel Management
Jul 21, 2017 by Diana A., Hotel Management
Thank you for taking the time to share comments about our property. We appreciate your feedback and would like to apologize for any inconvenience our parking gate may have occasioned.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fremont Ca

Very Cool

Posted Jul 18, 2017
Pros: The concierge was Awesome..knew a lot and very helpful
Cons: Never knew what the shuttle did for free...the doormen say Free shuttle to airport..front desk say it's $15 per person.. or..free delivery not pick up
Location: Close to Airport..not much else .. we had to Uber EVERYWHERE or ANYTIME we had to go somewhere..very confusing using shuttle
Loved the style.. Great restaurant....Starbucks inside..Clean and Friendly staff 👍
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 15, 2017
Overall the hotel was very comfortable and the staff was professional
Comment from Hotel Management
Jul 17, 2017 by Diana A., Hotel Management
Thank you for staying with us! We appreciate your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

Room outdated but pleasant

Posted Jul 10, 2017
Pros: The staff
Cons: Update the rooms
The staff is very friendly and wants to make sure you have a comfortable stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Love this hotel best experience ever

Posted Jul 9, 2017
I plan on staying here again. Very great experience I love the Starbucks down stairs very clean.
Comment from Hotel Management
Jul 14, 2017 by Diana A., Hotel Management
Thank you for your feedback! Please do stay with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg Canada

Good facility close to airport

Posted Jul 7, 2017
Pros: Close to airport
Location: quite a distance to downtown and shopping centres
Spent two days waiting for connecting flight to Peru. Convenient Location to airport but had to take cab to shops and downtown. Well run first class hotel, restaurant and fitness area
3 out of 5
by A verified traveler

Posted Jul 4, 2017
The staff, lobby, and pool were amazing. Unfortunately, the room was really dirty.
Comment from Hotel Management
Jul 5, 2017 by Diana A., Hotel Management
Thank you for staying with us and for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

art deco vibes

Posted Jul 4, 2017
The hotel was clean, my room had a great view, and it was comfortable.
Comment from Hotel Management
Jul 5, 2017 by Diana A., Hotel Management
Thank you for staying with us. We appreciate your comments.