Ratings based on 862 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
89% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Antigua

Hotel is convenient location.

Posted Feb 2, 2016
Pros: Friendly, convenient, economical, practical.
Cons: Interior décor - the color of the rooms could use a face lift - change from the mustard color walls to something lighter and fresher looking.
Location: Convenient to the airport with a free shuttle running to and from every hour.
Have stayed here many times over the years but usually just for 1 night while in transit. Stayed for 5 nights this time and found it to be very user friendly. The staff were helpful, the room was tended daily. Other than the interior décor I was extremely happy with my stay. It is economical, very convenient to shopping, airport, various main highways. The all inclusive buffet breakfast allows you to get a good start to the day especially if traveling. A couple mornings I got my breakfast and took it back to the room to eat as it was busy. I would definitely recommend to a friend and will be continuing to go back there whenever I visit Miami.
Comment from Hotel Management
Feb 8, 2016 by Bety, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, BETYLEIDIS VALDES
3 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, ON

OK in a pinch

Posted Jan 31, 2016
Cons: Soundproofing. Refreshing rooms - decor. Better coffee please!
Location: Not much easily walkable in area.
Got stranded due to snowstorm cancelling flights. Hard to find hotel with space. Hotel not in a location near anything walkable. Room dated but clean enough. Absolutely no soundproofing. Sounded like windows were open and planes were in the parking lot! Better than sleeping at the airport though. Breakfast ok, coffee not great but drinkable. There was quite a gap at the door sides- could see through, and 4 different people shoved fliers through just the one night we were there. I'm sure it contributed to plane volume too. Was ok, but wouldn't choose it, if I had a choice.
Comment from Hotel Management
Feb 7, 2016 by BETY, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, BETYLEIDIS VALDES
3 out of 5
Recommended
for Everyone
by A verified traveler

Gut für eine Übernachtung in Flughafennähe

Posted Jan 30, 2016
Haben ganz spontan ein Zimmer gebraucht, weil unser Flug gecancelt wurde. Buchung über Expedia klappte problemlos. Sehr positiv: Ein von zwei Zimmern war schon 'ne Stunde nach Buchung zur Verfügung. Es gibt einen stündlichen, kostenlosen von um zum Flughafen (Mit dem Hotel telefonieren, um Abholung abzusprechen). Frühstück, für amerikanische Verhältnisse gut. Zimmer inkl. Bad war sauber. Negativ: natürlich durch die Flughafennähe sehr laut. Das Hotel bedarf der ein oder anderen Schönheitsreparaturen. Fazit: würden wir wieder buchen, zumindest für eine Nacht.
Comment from Hotel Management
Feb 8, 2016 by Bety, Hotel Management
Vielen Dank für die Zeit nehmen, um unsere Online-Umfrage in Bezug auf Ihre letzten Aufenthalt in unserem Hotel zu vervollständigen. Ihr Feedback ist sehr wichtig für uns und wir können Ihnen versichern, dass wir diese Informationen möglich, alles zu tun verwenden wird eine angenehme Erfahrung für jeden unserer Gäste zu schaffen. Wir hoffen, Sie bald wieder zu sehen! Mit freundlichen Grüßen, BETYLEIDIS VALDES
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Very convenient, and close to the Miami Airport.

Posted Jan 27, 2016
The service provided was awesome. My family was stranded at the airport because of the storm in NY. But when Expedia got this hotel for us, they responded promptly, and picked us up and even took us back for our flight. The place is very clean, and breakfast is free. Good hotel!
Comment from Hotel Management
Feb 7, 2016 by Bety, Hotel Management
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Kind regards, BETYLEIDIS VALDES
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Bussiness trip MIA

Posted Jan 25, 2016
Pros: Peace
Cons: Renew furniture
Location: Close to airport
Hotel staff ready to help you, this old hotel is better than I did expect.
Comment from Hotel Management
Jan 28, 2016 by bety, Hotel Management
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, BETYLEIDIS VALDES
1 out of 5
by A verified traveler from California

Very unsatisfied

Posted Jan 19, 2016
Pros: Nothing
Cons: Most everything...with exception of cleanliness. Very outdated rooms and uncomfortable beds.
Location: Miami
Staff was very unfriendly. Facility is very outdated and in need of remodeling. Room very cold (maintenance never showed up for a heater repair after several calls were made). Beds uncomfortable. However, room for the most part was clean.
Comment from Hotel Management
Jan 27, 2016 by bety, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excelente

Posted Dec 23, 2015
Muy cerca, buena localidad, desayuno y transporte incluido
Comment from Hotel Management
Jan 1, 2016 by Bety, Hotel Management
Gracias por tomarse el tiempo para completar nuestra encuesta en línea con tal retroalimentación positiva usted! He compartido sus comentarios con mi personal, y que se unan a mí para darle las gracias por sus amables palabras. Estamos orgullosos de nuestro hotel y los servicios que ofrecemos y estamos muy contentos de que haya disfrutado de su estancia. Estamos mirando adelante a proporcionarle los mismos un alojamiento agradable y el servicio la próxima vez que estás en la ciudad. Saludos cordiales, BETYLEIDIS VALDES LÍDER RECEPCIÓN
3 out of 5
by A verified traveler from Bogota

Hotel cerca al aeropuerto con mucho ruido

Posted Nov 30, 2015
Hotel con buen desayuno,fácil parqueo pero con mucho ruido. Los aviones pasan por encima del hotel y queda al lado de la autopista con ruido de carros.
Comment from Hotel Management
Dec 4, 2015 by Bety, Hotel Management
Gracias por tomarse el tiempo para completar nuestra encuesta en línea con respecto a su reciente estancia en nuestro hotel. Su regeneración es muy importante para nosotros y podemos asegurarles que vamos a utilizar esta información para hacer todo lo posible para crear una experiencia agradable para cada uno de nuestros huéspedes. Esperamos volver a verte pronto! Sinceramente, BETYLEIDIS VALDES
1 out of 5
Recommended
for Business Travelers
by JOSEPH from leon ks

it sucks get a different place

Posted Nov 11, 2015 on Hotels
ac broke. bad neighborhood. ghetto rooms.
Comment from Hotel Management
Jan 16, 2016 by Eduardo Sotelo, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, BETYLEIDIS VALDES
4 out of 5
Recommended
for Families
by Dayele

Posted Nov 11, 2015 on Hotels
Comment from Hotel Management
Jan 16, 2016 by Eduardo Sotelo, Hotel Management
Thank you for taking the time to fill out our online survey with such positive feedback!