Ratings based on 863 Verified Reviews

3.6 out of 5
69% of guests recommend
4.0 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from nyc

Great hotel on boardwalk

Posted Feb 23, 2017
I think the hotel was exactly what I expected but definitely could add some things to make the hotel feel more high class- felt a little cheap in the entrance area and the hotel hallways but the price and location was unbeatable ! The shower does flood a LOT and got really steamy in room after. The staff was super accommodating and the poolside service was so great! Would definitely stay again despite the fact I feel the hotel isn't fulfilling its full potential !
5 out of 5
by alfred

Great location and beautiful rooms

Posted Feb 22, 2017 on Hotels
Loved hotel and room was spacious
5 out of 5
by andrew

Posted Feb 19, 2017 on Hotels
Best hotel stay ever. Lissette checked us in late Wednesday night and she treated me and my girlfriend like we were celebrities. Never got treated better at any hotel Ive stayed at in Miami. On our second day we recieved a free bottle of champage in our room. The breakfast buffet was awesome. Definetly will be booking this hotel next time im in Miami.
1 out of 5
by A verified traveler

They overbooked and sent me to other hotel

Posted Feb 17, 2017
They overbooked and sent me to other hotel. According to hotel Expedia was responsable.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 17, 2017 on Hotels
3 out of 5
by Brian

Not a fan

Posted Feb 15, 2017 on Hotels
Wasn't overly impressed with this hotel. Check in was more cumbersome than most hotels. I had to get my room number than go back out to Valet to give them my number before they would give me a claim ticket. My room smelled so strongly of bleach that we had to move rooms. Check out was not smooth as Valet had misplaced my keys and then the manager thought I was pulling a fast one and trying to get out of paying valet charges since I had switcher rooms. I told him multiple times my new room number but he continued to question me saying that wasn't the name on the room. I finally said I didn't know what to tell him but that was my room number and he just walked off. It was just a weird place all together. I stayed the four nights prior at The Palms next door and that place was amazing. Don't think I would ever go back to the RIU
5 out of 5
by Rolando

Súper ********************************************

Posted Feb 14, 2017 on Hotels
Súper
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Amazing

Posted Feb 14, 2017
Best experience ever. Love it and highly recommended
5 out of 5
by Donna from Maryland

Thank You Trip For My Friends

Posted Feb 13, 2017 on Hotels
Our stay was amazing! Upon arrival we got upgraded for all 3 rooms to ocean view rooms
3 out of 5
by Alexandro

This traveler left a rating score only Posted Feb 11, 2017 on Hotels