Dear Linda, Thank you for the constructive feedback. We sincerely apologize for the issues you encountered during your stay and for the lack of empathy our associates have shown. We strive to provide our guests with a relaxing and seamless visit but regret that this was not your experience. We certainly understand the frustration you must have felt and the major inconvenience it caused. We will review your remarks with the appropriate individual to ensure a better guest experience going forward. We hope your son is doing well now, and we would like to welcome you back in the future for the exceptional hospitality you deserve. Thank you once more for your patience.Thank you,Guest Relations

Dear Lily, Thank you for choosing our hotel and for your candid rating. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Thank you,Guest Relations

Dear Walkidia, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Thank you,Guest Relations

Dear Catalina, It was a pleasure having you as our guest at Ramada Plaza Marco Polo Beach Resort. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Thank you,Guest Relations

Dear Alejandro, Thank you for providing us with your evaluation. It is never our intention to disappoint; therefore, we apologize for not meeting your expectations. We regret the issue you had with the housekeeping service and the elevator. Moreover, we are sorry for the inconvenience caused due to the lack of consideration from our associates. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Your patience is valued, and it is our hope that you will allow us to welcome you soon. Thank you,Guest Relations

Dear Guaicaipuro, Thank you for choosing Ramada Plaza Marco Polo Beach Resort and for sharing your feedback. We are happy you were able to relax and enjoy our oceanfront location and proximity to Aventura Mall. It was a pleasure having you as our guest, and we hope to see you again on your next trip to the North Miami Beach area.Thank you,Guest Relations

Dear Mr. Oscar, Thank you for being our guest at Ramada Plaza Marco Polo Beach Resort and for the feedback. While we appreciate your nice ratings, we regret your disappointment due to the pool being closed. Do know this information is already posted on our hotel's website. We appreciate your patience and look forward to welcoming you again.Thank you,Guest Relations

Dear Alejandro, We appreciate your gracious rating about your stay at Ramada Plaza Marco Polo Beach Resort. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit.Thank you,Guest Relations

Dear Yaneris, Thank you for your four-star review of your stay at the Ramada Plaza Marco Polo Beach Resort! We are delighted we met your expectations for the perfect beach vacation! We look forward to welcoming you back for another outstanding experience. Thank you,Guest Relations

Dear Natacha, Thank you for being our guest. We regret the lack of amenities in your bathroom and are very sorry for the negative experience you had at our pool area. We understand the frustration caused to you due to some of our charges coming up as a surprise to you. Your feedback will be shared with our team to better serve our guests. We value your business and would welcome the opportunity to accommodate you again in the future. Thank you,Guest Relations

Dear Luis, Thank you for the detailed evaluation of your recent stay. We sincerely apologize our resort did not meet all of your expectations and also disappointed you with the overall upkeep and condition of our accommodations and for the difficulties endured. We will make a note of your comments as we continue to monitor the condition of our property and plan for upgrades and changes. We do understand your frustration and appreciate your patience in these matters. On a positive note, we are happy to learn you liked the attentive service from our associates. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Thank you,Guest Relations

Dear Ernesto, We are thrilled you had an excellent stay at Ramada Plaza Marco Polo Beach Resort, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Thank you,Guest Relations

Dear Adilen,Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Ramada Plaza by Wyndham Marco Polo Beach Resort.Thank you,Guest Relations

Dear Ernesto, Thank you for choosing Ramada Plaza Marco Polo Beach Resort and for the feedback. We were pleased that we exceeded your expectations during your visit to the city. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Thank you,Guest Relations

Dear Laura, We are delighted you had an outstanding stay at Ramada Plaza Marco Polo Beach Resort and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Thank you,Guest Relations

Dear Silvio, Thank you for your recent stay at the Ramada Plaza Marco Polo Beach Resort and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again soon. Thank you,Guest Relations

Dear M. La, Thank you for taking the time to share your comments. Please accept our sincerest apologies for our hotel not meeting your expectations and for the difficulties and inconvenience caused you. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns with our housekeeping staff to ensure we are well-poised to serve you better during your next stay. We understand your frustration and are grateful for your patience in this matter. We hope you will give us another chance to prove that we are committed to providing outstanding guest service and accommodations. Thank you,Guest Relations

Dear Joel, Thank you for your review. We are happy your stay was pleasant and that you liked our great services. However, we apologize for the problems which inconvenienced you. We appreciate you choosing our hotel and hope you will give us an opportunity to provide you with a better experience the next time your travels bring you this way.Thank you,Guest Relations

Dear Osniel, We are delighted you had an outstanding stay at Ramada Plaza Marco Polo Beach Resort and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Thank you,Guest Relations

Dear Rolando, Thank you for being our guest and for sharing your feedback. We regret that we did not meet your expectations and apologize for your dissatisfaction with the non-availability of the pool during your visit. The message about our ongoing remodeling of the pool is given on our hotel website so guests can have this information before booking with us. We regret you were not aware of this and the inconvenience caused you. We hope you will allow us an opportunity to welcome you back soon.Thank you,Guest Relations

Dear Anthony, We are delighted you enjoyed your stay at Ramada Plaza Marco Polo Beach Resort. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the city.Thank you,Guest Relations

Dear Romelio, Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust.Thank you,Guest Relations

Dear Nestor, Thank you for being our guest at Ramada Plaza Marco Polo Beach Resort and for the feedback. While we appreciate your nice rating, we regret your disappointment due to the pool being closed. Please know such information is already provided on our hotel's website. We appreciate your patience and look forward to welcoming you again.Thank you,Guest Relations

Dear Alvaro, Thank you for the feedback. Please accept our apologies for the cleanliness issues you encountered while here and regret not meeting your expectations with our facilities. We have taken note of your comments as we are continually striving for ways to improve. We appreciate your patience and hope to see you again.Thank you,Guest Relations

Dear Juan, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Ramada Plaza Marco Polo Beach Resort, and we look forward to welcoming you again soon.Thank you,Guest Relations

Dear Sonia, Thank you for being our guest at Ramada Plaza Marco Polo Beach Resort and for the review. We are pleased to know we exceeded your expectations with our hospitality and cleanliness. It was a pleasure having you and your husband here, and we look forward to hosting you again.Thank you,Guest Relations

Dear Luis, Thank you for reviewing your recent stay. Please accept our apologies for the inconvenience you faced due to our ongoing remodeling, and we understand the frustration this caused you. We are also sorry for the wait time you experienced upon check-in. We also regret that some of our charges came as a surprise to you, and please know this information is already posted on our hotel's website. We appreciate your patience and hope to see you again to make a better impression.Thank you,Guest Relations

Dear Mabel, Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust.Thank you,Guest Relations

Dear Alexander, Thank you for reviewing your recent stay. We regret not meeting your expectations and the disappointment you faced due to the lack of amenities. We understand your frustration and appreciate your patience. We hope to see you again.Thank you,Guest Relations

Dear Albert, Thank you for choosing to stay with us once again and for the review. We regret your disappointment due to the pool being closed, and please know such information is already posted on our hotel's website. On a positive note, we are happy you liked our ideal location. We appreciate your patience and hope to see you again.Thank you,Guest Relations

Dear Jorge, Thank you for taking the time to evaluate your recent stay at Ramada Plaza Marco Polo Beach Resort. While we appreciate your nice rating, we regret your disappointment due to the pool being closed. We appreciate your patience and look forward to welcoming you again.Thank you,Guest Relations

Dear Maydelin, Thank you for taking the time to evaluate your recent stay. Please accept our apologies for the issues you encountered due to the ongoing remodeling, and we understand the frustration this caused you. We know our sorry will not make up for the inconvenience you faced while here. We hope you will reconsider giving us another opportunity to provide you with a much better experience.Thank you,Guest Relations

Buenas tardes, nos gustaria entender que estuvo mal. Por favor dejanos saber tu nombre y fecha de salida para comunicarnos contigo.Hector

Hola Josseline, cuanto siento el hecho de que tuviste una mala experiencia en el hotel. Me interesa saber quien te presto mal servicio en el concierge y tu apellido para poder saber en que habitacion estuviste y poder trabajar en ella. Ayudame a mejorar el hotel con esta informacion por favor.

Dear Denisse, Thank you for taking the time to review your recent stay. We regret your disappointment due to the lack of amenities and that some of our charges came as a surprise to you. We appreciate your kindness and hope you will give us another opportunity to make a better impression. Thank you,Guest Relations

Dear Maria, We are delighted you had a great stay at Ramada Plaza Marco Polo Beach Resort. Thank you for the kind rating, and we look forward to hosting you again soon.Thank you,Guest Relations

Dear Fernando, Thank you for your fantastic rating! We are pleased you chose Ramada Plaza Marco Polo Beach Resort for your stay and even more pleased that we exceeded your expectations. We look forward to having you as our guest again soon!Thank you,Guest Relations

Dear Oswaldo, Thank you for staying with us and for your honest review. We are very disappointed that our current remodeling impacted your stay in any way. We try to keep disturbances to a minimum; therefore, we hope you will accept our apologies for the concerns. Please know that we are very grateful for your patience. We appreciate your business and hope to welcome you back the next time you are in the city.Thank you,Guest Relations

Dear Xiomara, Thank you for letting us know your visit to Ramada Plaza Marco Polo Beach Resort was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you back soon.Thank you,Guest Relations

Dear Ernesto, Thank you for choosing Ramada Plaza Marco Polo Beach Resort and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Thank you,Guest Relations

Dear Mariley, Thank you for reviewing your recent stay at Ramada Plaza Marco Polo Beach Resort. We are glad to know you were pleased with our devoted associates. However, we are sorry for any service shortfalls you experienced and for the inconvenience you encountered while here. We appreciate your comments and look forward to welcoming you again.Thank you,Guest Relations

Dear Marie, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We would like to apologize for the maintenance issues and the inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Thank you,Guest Relations

Dear Ana, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Ramada Plaza Marco Polo Beach Resort, and we look forward to welcoming you back soon.Thank you,Guest Relations

Dear Alexander, Thank you for the five-star rating of your stay at the Ramada Plaza Marco Polo Beach Resort! We value your feedback and have taken note od your comments! We look forward to welcoming you back for another outstanding experience. Thank you,Guest Relations

Dear Lilisbet, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations with our service. We strive to provide a wonderful stay to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We also regret your disappointment with our pool. We are truly sorry, and we hope you will consider giving us a second chance in the future.Thank you,Guest Relations

Dear Laura,Thank you for reviewing your stay with us. We apologize for the cleanliness issues you encountered and for not meeting your expectations with our property. We do not take these concerns lightly, as this is an essential priority. We will address these concerns with the appropriate individuals. We hope you will consider giving us another opportunity to host you in the future and welcome you back soon for a much-improved experience.Thank you,Guest Relations

Dear Paola,Thank you for reviewing your stay with us. We apologize for the cleanliness issues and lack of bathroom amenities in your room. We do not take these concerns lightly, as this is an essential priority. We will address these matters with the housekeeping associates to ensure actions are taken. We hope you will consider giving us another opportunity to host you in the future and welcome you back soon for a much-improved experience.Thank you,Guest Relations

Dear Aldo, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon.Thank you,Guest Relations

Dear Adriana, Thank you for choosing Ramada Plaza Marco Polo Beach Resort and for sharing your feedback. We are happy you were able to relax and enjoy our oceanfront location. We appreciate all of your feedback, the positive as well as the things that would have advanced your experience. It was a pleasure having you as our guest, and we hope to see you again on your next trip to the North Miami Beach area.Thank you,Guest Relations

Dear Cesar,Thank you for including us in your travel plans. We sincerely apologize for not meeting your expectations with our service. We regret your disappointment with our breakfast options and charges. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. On a positive note, we are glad you liked our excellent location. We hope to regain your trust by providing you with the exceptional experience you deserve on your next visit to the area.Thank you,Guest Relations