Run Down Hard
Posted Mar 17, 2017
Malaga flashback! This hotel is so run down I thought I was in southern Spain. Construction efforts here and there on the property, desperately need training for the bartenders (very bad service there), and one potential moneymaker, the poolside bar, closes waaaay to early.
I had a suite hoping that would affods more comfort. Worn and old interiors, tub cracked, two towels and a cloth.... I could go on, but I think you get the point.
On the positive side: Good reception, good valet service, and the bellhop was on point.
Comment from Hotel Management
Mar 19, 2017 by guest relations, Hotel Management
Thank you for choosing to stay with us. We want you to have a clean and comfortable home away from home, and we are sorry we disappointed you. Your comments about the service you received have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. Additionally, we are currently working on the design and update of our new guest rooms and hope to have a date for renovations scheduled soon. We do hope you will stay with us on your next trip to the area as we make progress toward a refreshed and renovated facility.