Ratings based on 2,715 Verified Reviews

3.0 out of 5
54% of guests recommend
3.1 Room cleanliness
3.1 Service & staff
3.2 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Great location

Posted May 18, 2017
This hotel was pretty clean staff in the lobby was super nice and friendly. The hotel is in a great location right off the beach. The pool was my favorite it was clean and well kept. Only negatives is the food at This location was pricey and not so good. The rooms are like mini apartments, stove, refrigerator, sofa, pots & pans cost was reasonable I would stay again. 5/2017
Comment from Hotel Management
May 19, 2017 by Guest Relations , Hotel Management
Nik, thank you for choosing Ramada Plaza Marco Polo Beach Resort. We are happy that you liked our excellent location and enjoyed your well-maintained room. It was a pleasure to know that our outdoor pool overlooking the ocean made your stay so memorable. Thanks again, we look forward to welcoming you back soon. Thank you, Guest Relations
2 out of 5
by A verified traveler from new york

Location!!!

Posted May 15, 2017
Very poor internet access. Wi fi very Slow!staff working hard to make stay in hotel comfortable
Comment from Hotel Management
May 15, 2017 by Guest Relations, Hotel Management
Hello Michael, thank you for your review and for taking the time to recognize the efforts of our dedicated staff. We apologize that you experienced slow internet connectivity during your stay. We will ask our technical team to look into this matter to resolve this issue. We hope you will give us an opportunity to provide you with a better experience the next time your travels bring you this way. Thank you, Guest Relations
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 14, 2017
Pros: The location is great and the beach
Cons: Rooms need renovation and common areas need upgrade
Location: Beach front with amazing swimming pool
Nice hotel and amazing real state however the building needs major renovations is a sad that this hotel is missing an opportunity.
Comment from Hotel Management
May 15, 2017 by Guest Relations, Hotel Management
Thank you for staying with us and sharing your review. We are glad to read you liked our location and the pool, but we are sorry our hotel did not meet all of your expectations. We agree there are areas of the hotel which are beginning to show their age. We have recently renovated some of the public areas and a number of guest rooms and will continue refreshing more rooms this year. Until all rooms are refreshed, our goal will be to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Thank you, Guest Relations
2 out of 5
by A verified traveler

Looks good but

Posted May 10, 2017
They lost my reservation, old rooms, terrible bath Fixtures, AC control was so dirty and old It was truly creepy. At was not open on a Saturday. But the lobby was beautiful and pool was nice.
Comment from Hotel Management
May 13, 2017 by Guest Relations, Hotel Management
Thank you for staying with us and reviewing your experience. Please accept our apologies for the oversights in the preparation of your room. Your comments will be shared with our front desk and maintenance staff to correct the issues you describe. We hope you will give us a future opportunity to regain your trust. Thank you, Guest Relations
2 out of 5
by A verified traveler

Pool and beach access was great. identity stolen

Posted May 9, 2017
Everything looks nice, however I had my identity stolen by somebody who had access to my room number and phone extension saying they were the front desk. The first thing I noticed when I walked in was how sketchy the staff seemed, and apparently with good reason.
Comment from Hotel Management
May 13, 2017 by Guest Relations, Hotel Management
Thank you for being our guest and for posting a review. Please accept our sincere apologies for the security issues you had during your stay. The security of our guests is of utmost importance, so we would like to speak with you directly to obtain the details of the incident. Please contact us so we can discuss all of the issues, and we will do our best to rectify this situation. Again, we are very sorry this occurred during your stay, and we look forward to talking with you soon. Thank you, Guest Relations
1 out of 5
by A verified traveler

there was roaches in the daytime!

Posted May 9, 2017
I could not relax right when i got there, there was roaches right out in the open!!! it was nasty! don't recommend to anyone.
Comment from Hotel Management
May 13, 2017 by Guest Relations, Hotel Management
Thank you for sharing the details of your stay. Please know that we have strict policies and procedures in place to prevent insect infestations, but the room you occupied will be professionally inspected as a precaution. We apologize for this and hope you will stay with us again for a better experience. Thank you, Guest Relations
3 out of 5
Recommended
for Everyone
by A verified traveler from MD

Ok Place To Stay.

Posted May 8, 2017
First Room had a Roach living in it, they quickly moved us. Stove in both rooms only had one operational stove top iron, & actual Oven either burned food fast, or hardly cooked it. Pool was nice except for patrolling guards made it feel like a concentration camp, I guess that keeps beach bums and hotel crashers out yet, they was they patrolled was a bit too much. Nice Access to Beach yet Chairs cost $30+ a day. Pool was Great!!! Pool Bar was good kinda pricey yet food was great. Bar in Lobby was run down, and had a fly issue. Nice Spot just needs some TLC for the customers. Invest & fix things, and of course extermination, Pool aside had a few roaches that had to be on steroids near pool house.
Comment from Hotel Management
May 10, 2017 by Guest Relations, Hotel Management
Thank you for choosing to stay at our hotel. We are pleased to know you enjoyed your overall stay. However, I am sorry for the cleanliness issue you experienced during your stay and regret the inconvenience it caused. I have shared your concerns with the concerned team in an effort to improve our service and facilities moving forward. We appreciate your business and hope to welcome you back soon! Thank you, Guest Relations
2 out of 5
by A verified traveler from wisconsin

On the beach but not much else.

Posted May 8, 2017
Pool closes at 7 pm, which is tragic. Hotel is in poor shape. Staff is friendly and helpful, that and location on the beach are the best aspects. Pretty much have to drive or uber everywhere.
Comment from Hotel Management
May 8, 2017 by Guest Relations, Hotel Management
Thank you for choosing Ramada Plaza Marco Polo Beach Resort and for sharing your feedback. We are happy you appreciate the service our staff provided and were able to enjoy our oceanfront location. We apologize that our pool hours and property condition did not meet your expectations. We value your business and would welcome the opportunity to accommodate you again in the future. Thank you, Guest Relations
1 out of 5
by A verified traveler from canada

Rude staff and very unwelcoming

Posted May 3, 2017
Very poor staff rude. Unclean and unwelcoming. Would not recommend hotel. Reception lazy staff unresponsive
Comment from Hotel Management
May 6, 2017 by Guest Relations, Hotel Management
Thank you for staying with us and taking the time to provide feedback. We are sorry you did not receive the attentive service we are known for providing. Our main goal is ensuring the comfort and satisfaction of our guests, and we apologize for letting you down. We encourage you to try us again soon as we are sure you will have a much better experience. Thank you, Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice love it beach access all night great place

Posted May 2, 2017
I had a great time will be back soon it a real nice place quite you don't have to leave the resort for food it have pretty views
Comment from Hotel Management
May 4, 2017 by Guest Relations, Hotel Management
Thank you for choosing to stay at the Ramada Plaza Marco Polo Beach Resort and for sharing your pictures online. It’s good to know you enjoyed your time with us and that you were impressed with all the aspects of our hotel. We also appreciate you recognizing our on-site restaurant Ocean Terrace Restaurant and Poolside Tiki Bar and Grill. Thanks again, we look forward to welcoming you back soon! Thank you, Guest Relations