Outdoor pool, open 6:00 AM to 10:00 PM, cabanas (surcharge)
Check availability

Reviews of Regency Miami Airport by Sonesta

3.5 out of 5
Regency Miami Airport by Sonesta
1000 NW 42nd Ave, Miami, FL

Reviews

7.8

Good

Rating 10 - Excellent. 622 out of 1438 reviews" "
Rating 8 - Good. 351 out of 1438 reviews" "
Rating 6 - Okay. 206 out of 1438 reviews" "
Rating 4 - Poor. 125 out of 1438 reviews" "
Rating 2 - Terrible. 134 out of 1438 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was quiet and the staff were very friendly and accommodating
Stayed 1 night in Apr 2024

2/10 Terrible

Milan

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was horrible. The rooms all smelt like smoke cigarettee. My bathroom was not cleaned. The toilet had pee on it. The staff was extremely rude. The rooms were so dirty. The pillows had this plastic material inside them and it was so loud and gross. The airport shuttle never came after we were told it would be 20 minutes. We waited almost an hour and had to finally Uber. I would never stay here again.
Stayed 1 night in Apr 2024

6/10 Okay

Cindy

Liked: Cleanliness
It was just ok.
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 24, 2024
Dear Cindy,Thank you for taking the time to share your recent experience with us.We pride ourselves on delivering a comfortable experience during your travels. However, it seems that we have unfortunately fallen short of our goal during your recent stay. If that is the case, please accept our most sincere apology. We wish we knew more so we could share your concerns with the team to rectify them moving forward.We hope to have the opportunity to welcome you back soon.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

6/10 Okay

Jovany Leavy

Traveled with partner
Disliked: Property conditions & facilities
This property is not worth $200 per night given condition and area. Pool was also not available for use.
Stayed 2 nights in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 23, 2024
Dear Jovany,Thank you for taking the time to share your recent experience with us.Due to last minute unforeseeable circumstances we had to close our pool following city requirements and we were not able to offer our customary service to you. Even though we informed our booking partners; regretfully, the information did not reach all our guests.We are truly sorry for this and for falling short of your expectations.Once again, thank you for your feedback and patronage.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

chasere

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the place
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 23, 2024
Dear Chasere,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

Travis, Arlee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Even though it was for just one night. The bed was very comfortable, and plenty of good food choices within walking distance. The establishment was very clean, and I was impressed with the fitness room, even though it was small.
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 23, 2024
Dear Travis,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

6/10 Okay

Karin

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel has some upgrading to do. I picked this hotel to use the pool after checkout but didn’t get notified that the pool was under construction. Breakfast was a big disappointment for the money. The front lobby called a taxi which never came. Had to use my data to order an Uber. I’d find somewhere else to stay if you’re wanting to use the pool and eat.
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 23, 2024
Dear Karin,Thank you for taking the time to share your recent experience with us.Due to last minute unforeseeable circumstances we had to close our pool following city requirements and we were not able to offer our customary service to you. Even though we informed our booking partners; regretfully, the information did not reach all our guests.We are truly sorry for this and for falling short of your expectations.Once again, thank you for your feedback and patronage.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

Candelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 23, 2024
Dear Candelle,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

4/10 Poor

RALPH

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
only a small partial roll of toilet paper and not a spare rolls. We ran out and had to use kleenex! The coffee maker in our room was missing parts and no coffee offered in the lobby.
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 23, 2024
Dear Ralph,We are extremely sorry to hear that your stay did not meet your expectations and we thank you for taking the time to share your concerns with us.Your valued feedback highlighted the need for improvement in our housekeeping's performance and this will be shared with them, who join us in offering their apologies for their team’s shortcomings.Once again, thank you for providing feedback that will ultimately help us improve. We hope you choose to stay with us again whenever your travels bring you back to Miami.Sincerely,Regency Miami Airport by Sonesta Customer Services Team

4/10 Poor

Theron

Traveled with family
Pool closed givin wrong room
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 23, 2024
Dear Theron,Thank you for taking the time to share your recent experience with us.Due to last minute unforeseeable circumstances we had to close our pool following city requirements and we were not able to offer our customary service to you. Even though we informed our booking partners; regretfully, the information did not reach all our guests.We are truly sorry for this and for falling short of your expectations.Once again, thank you for your feedback and patronage.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

6/10 Okay

Dierra

Traveled with partner
Pool was closed room had a smell to it
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 23, 2024
Dear Dierra,Thank you for taking the time to share your recent experience with us.Due to last minute unforeseeable circumstances we had to close our pool following city requirements and we were not able to offer our customary service to you. Even though we informed our booking partners; regretfully, the information did not reach all our guests.We are truly sorry for this and for falling short of your expectations.Once again, thank you for your feedback and patronage.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

Marlene

Traveled with family
Front desk staff extremely helpful and friendly.
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 23, 2024
Dear Marlene,Thank you for your kind words and for taking the time to review our hotel. Every day, we strive to provide the best available service to all our clients and guests. Your feedback is greatly appreciated by our front desk team members.We will be looking forward to the opportunity of welcoming you back in the near future.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

6/10 Okay

Jeanette

Traveled with family
Liked: Staff & service, amenities
The area isn’t great. The TV was a 32 inch and the bed was hard. The worst part was the room smelled really bad.
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 23, 2024
Dear Jeanette,Thank you for the feedback. We are sorry to hear we did not meet your expectations. The issues you share will be discussed with the team to correct moving forward.We look forward to welcoming you back soon.Regards,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

keneal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here because it’s easily accessible to the airport and the staff is very friendly and the hotel itself is clean and safe.
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 19, 2024
Dear Keneal,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

6/10 Okay

Kathy

Very loud bar next-door, keeping me awake
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 19, 2024
Dear Kathy,We thank you for taking the time to share your concerns about your stay.It appears from your feedback that there was a challenge during your stay regarding noise and for this, we are truly sorry. As much as we are committed to avoid any inconvenience to our guests, sometimes to no fault of our own, we fall a bit short in our efforts.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Miami.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Quick check-in, nice clean room.
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 19, 2024
Dear Robert,We appreciate immensely your positive feedback about our Regency Miami Airport by Sonesta. We do take pride in catering to our guests' needs the best way we possibly can. If you are traveling to our area again soon, please do not hesitate to call us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

2/10 Terrible

Maotasa

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The bed sheets weren’t changed, looked like they just fixed it from the people before us, you Can literally smell the cologne from the people before us. The bathtub wasn’t scrubbed clean, the sink wasn’t wiped down clean the only good experience was the front desk guy he was very nice and helpful. And the lobby was clean and comfortable for me and my kids to wait until our room was
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 19, 2024
Dear Maotasa,We are extremely sorry to hear that your stay did not meet your expectations and we thank you for taking the time to share your concerns with us.Your valued feedback highlighted the need for improvement in our housekeeping's performance and this will be shared with them, who join us in offering their apologies for their team’s shortcomings.Once again, thank you for providing feedback that will ultimately help us improve. We hope you choose to stay with us again whenever your travels bring you back to Miami.Sincerely,Regency Miami Airport by Sonesta Customer Services Team

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 19, 2024
Dear Travey,We appreciate immensely your positive feedback about our Regency Miami Airport by Sonesta. We do take pride in catering to our guests' needs the best way we possibly can. If you are traveling to our area again soon, please do not hesitate to call us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

8/10 Good

John

Staff were very friendly and helpful
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 16, 2024
Dear John,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

Jucla d

Liked: Staff & service, amenities, property conditions & facilities
Amazing experience stay here every time I Come to Miami
Stayed 2 nights in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 16, 2024
Dear Jucla,We appreciate you taking the time to review our Regency Miami Airport by Sonesta.Thank you for giving us a perfect rating. We are certain that our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!We look forward to the opportunity to welcome you back in the near future.Warm Regards,Regency Miami Airport by Sonesta Guest Services Team

8/10 Good

Edith

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your place needs to be SCENT FREE. Your rooms and halls are on overload for scents. This is so difficult for ones with allergies. Our room was so strong with scent is was very unpleasant! We are from Canada and majority of our public places are now scent free and it is a great relief. It makes it so much better to breathe....and much healthier. This is something that your hotels should strongly consider! PLEASE!
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 16, 2024
Dear Edith,We appreciate you taking the time to review our Regency Miami Airport by Sonesta. Thank you for your comments and your rating of the hotel. We will share your recommendations with the management team for their review and consideration.We are certain that our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay for which we are really happy.We will be looking forward to the opportunity of welcoming you back soon.Regards,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

Renee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I booked a room with queen beds but they were double. It took longer than for the hotel shuttle as it went by us without stopping the first time. When I called the hotel they said it was a full and everyone wants to use it because it is a “free” service. It also transports people from one airport to another. I was not happy by his immediately going to it being a “free” service. In my view the hotel shuttle is included in the price of my room. None of the other hotels had vans that drove by and did not stop for their guests. I could have booked a cheaper hotel without an airport shuttle and I think it is important to know that this hotel has a shuttle that transports people between airports so it fills up and you may have to wait while it drives by without you. The shuttle did come back fairly quickly in 20 mins and took us back to the airport at 410 am. I would not conciser something as free that is included in the price of my room and I will not book at this hotel again since they used it being a “free” service as an excuse for poor service.
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 15, 2024
Dear Renne,Thank you for taking the time to share your recent experience with us.Every process put in place is aimed at providing you with an unforgettable hotel stay. We are truly sorry that we fell short of your expectations.The experience you described is not characteristic of the level of service we strive to provide. We can assure you that we will discuss these concerns with the transportation team.Your feedback is greatly appreciated as it helps us to identify our challenges and to make the necessary changes to ensure an optimal customer experience.Once again, thank you for your feedback.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

Jermaine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, specially if overnight for traveling
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 15, 2024
Dear Jermaine,We appreciate you taking the time to review our Regency Miami Airport by Sonesta. Thank you for your comments and your rating of the hotel. We will share your recommendations with the management team for their review and consideration.We are certain that our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay for which we are really happy.We will be looking forward to the opportunity of welcoming you back soon.Regards,Regency Miami Airport by Sonesta Guest Services Team

6/10 Okay

Austin Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I’ll start with this: the property is under some renovations so I’ll cut them some slack. The lobby and pool were excellent, and I really appreciate the fitness center and business center. All staff members were very friendly/helpful, and the complimentary shuttle to & from the airport was a great help. However, the room itself left a lot to be desired. The coffee machine was broken, the electrical systems were strange, and there was a hole in the wall ‘hidden’ by a mirror. The bed wasn’t very comfortable, the toiletries were not the best, and the water pressure was unfortunately low. (Not sure if I can post photos) You get what you pay for. It’s nice for a short-term trip, especially if you don’t plan on actually being in the hotel room that much. HOWEVER, I have hope that in a few months the rooms will be much nicer :)
Stayed 3 nights in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 15, 2024
Dear Austin,Thank you for taking the time to share your recent experience with us.We aim to provide a comfortable hotel experience. From your feedback, we are disappointed to learn that we have fallen short on some of your expectations, for which we are truly sorry.Your feedback is greatly appreciated as it helps us to identify our challenges and to make the necessary changes to ensure an optimal customer experience for our guests.Once again, thank you and we hope to serve you again whenever your travels bring you back to Miami.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, amenities
Close to airport, good options for getting around to airport and cruise port. Several good options within walking distance.
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 15, 2024
Dear William,We appreciate you taking the time to review our Regency Miami Airport by Sonesta. Thank you for your comments and your rating of the hotel. We will share your recommendations with the management team for their review and consideration.We are certain that our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay for which we are really happy.We will be looking forward to the opportunity of welcoming you back soon.Regards,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

Joseph

Traveled with family
Quick check in and great staff!
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 15, 2024
Dear Joseph,We appreciate you taking the time to review our Regency Miami Airport by Sonesta. Thank you for your comments and your rating of the hotel. We will share your recommendations with the management team for their review and consideration.We are certain that our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay for which we are really happy.We will be looking forward to the opportunity of welcoming you back soon.Regards,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

Enid G

Traveled with partner
Very clean! Staff were ready to assist.
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 15, 2024
Dear Enid,We appreciate you taking the time to review our Regency Miami Airport by Sonesta. Thank you for your comments and your rating of the hotel. We will share your recommendations with the management team for their review and consideration.We are certain that our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay for which we are really happy.We will be looking forward to the opportunity of welcoming you back soon.Regards,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

David, Bakersfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 15, 2024
Dear David,We appreciate you taking the time to review our Regency Miami Airport by Sonesta. Thank you for your comments and your rating of the hotel. We will share your recommendations with the management team for their review and consideration.We are certain that our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay for which we are really happy.We will be looking forward to the opportunity of welcoming you back soon.Regards,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

Paul

Liked: Cleanliness, staff & service
Stay here whenever I fly out of Miami, great staff
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 15, 2024
Dear Paul,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

Sandra

Liked: Amenities, property conditions & facilities
Peace
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 15, 2024
Dear Sandra,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

Sandra

Liked: Amenities, property conditions & facilities
Peace
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 15, 2024
Dear Sandra,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

Rosa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice!
Stayed 2 nights in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 24, 2024
Dear Rosa,We appreciate you taking the time to review our Regency Miami Airport by Sonesta.Thank you for giving us a perfect rating. We are certain that our entire hotel staff enjoyed catering to your needs as much as you enjoyed their service.Take care!We look forward to the opportunity to welcome you back in the near future.Warm Regards,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

MARIO, Belize city

Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 15, 2024
Dear Mario,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
His very easy to acces on car and go to the airport
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 10, 2024
Dear Jesus,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

8/10 Good

Guillermo

Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 11, 2024
Dear Guillermo,We appreciate immensely your positive feedback about our Regency Miami Airport by Sonesta. We do take pride in catering to our guests' needs the best way we possibly can. If you are traveling to our area again soon, please do not hesitate to call us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

6/10 Okay

Robert, St Charles

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Room was just ok, older building, liud anoises outside couldbhear in the room
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 10, 2024
Dear Robert,We thank you for taking the time to share your concerns about your stay.It appears from your feedback that there was a challenge during your stay regarding noise and for this, we are truly sorry. As much as we are committed to avoid any inconvenience to our guests, sometimes to no fault of our own, we fall a bit short in our efforts.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Miami.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

8/10 Good

Maria

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 11, 2024
Dear Maria,We appreciate immensely your positive feedback about our Regency Miami Airport by Sonesta. We do take pride in catering to our guests' needs the best way we possibly can. If you are traveling to our area again soon, please do not hesitate to call us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

8/10 Good

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant, didn’t explain that is buffet and I don’t know if the person attending is the owner but he was very rude.
Stayed 2 nights in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 10, 2024
Dear Luis,Thank you for taking the time to share your comments in regards to your recent stay with us. It was a pleasure having you here as our guest and your feedback is greatly appreciated.One of our key priorities is to provide a friendly and courteous service. We are deeply sorry to learn that the quality of service provided by some of our staff did not quite meet your expectations. Please rest assured that your comments will be shared with the teams so that they may be addressed in an effort to improve our services moving forward.We hope to have the opportunity of welcoming you back in the near future.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

Kerrin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Nice bar and pool. Very clean and modern rooms with a very comfortable bed.
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 10, 2024
Dear Kerrin,We appreciate you taking the time to review our Regency Miami Airport by Sonesta.Thank you for giving us a perfect rating. We are certain that our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!We look forward to the opportunity to welcome you back in the near future.Warm Regards,Regency Miami Airport by Sonesta Guest Services Team

4/10 Poor

Milton

Traveled with partner, Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointing, the room was dirty and outdated and the staff were miserably non-responsive.
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 10, 2024
Dear Milton,We are extremely sorry to hear that your stay did not meet your expectations and we thank you for taking the time to share your concerns with us.Your valued feedback highlighted the need for improvement in our housekeeping's performance and this will be shared with them, who join us in offering their apologies for their team’s shortcomings.Once again, thank you for providing feedback that will ultimately help us improve. We hope you choose to stay with us again whenever your travels bring you back to Miami.Sincerely,Regency Miami Airport by Sonesta Customer Services Team

6/10 Okay

Joaquin, Santo Domingo

Business traveler
Liked: Cleanliness, staff & service
Hotel is improoving but the facility is showing its age Air conditioner didnt work They ran out of bottled water Nowhere to plug yoir phone near the bed
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 10, 2024
Dear Joaquin,Thank you for taking the time to share your recent experience with us.We aim to provide a comfortable hotel experience. From your feedback, we are disappointed to learn that we have fallen short on some of your expectations, for which we are truly sorry.Your feedback is greatly appreciated as it helps us to identify our challenges and to make the necessary changes to ensure an optimal customer experience for our guests.Once again, thank you and we hope to serve you again whenever your travels bring you back to Miami.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

8/10 Good

Nigel, Lisle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 10, 2024
Dear Nigel,We appreciate immensely your positive feedback about our Regency Miami Airport by Sonesta. We do take pride in catering to our guests' needs the best way we possibly can. If you are traveling to our area again soon, please do not hesitate to call us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

2/10 Terrible

Rodney, Charlotte

Disliked: Cleanliness, amenities
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 10, 2024
Dear Rodney,Thank you for taking the time to share your recent experience with us.We pride ourselves on delivering a comfortable experience during your travels. However, it seems that we have unfortunately fallen short of our goal during your recent stay. If that is the case, please accept our most sincere apology. We wish we knew more so we could share your concerns with the team to rectify them moving forward.We hope to have the opportunity to welcome you back soon.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

8/10 Good

Derious

Liked: Cleanliness, staff & service, property conditions & facilities
Nice comfortable, and clean. Only iron and board missing.
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 10, 2024
Dear Derious,We appreciate immensely your positive feedback about our Regency Miami Airport by Sonesta. We do take pride in catering to our guests' needs the best way we possibly can. We are sorry about the missinformation about the iron and board. We offer in room steamers; however, we do have irons and boards which we deliver upon request.If you are traveling to our area again soon, please do not hesitate to call us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

Aixa

Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 10, 2024
Dear Aixa,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

4/10 Poor

Heather

Disliked: Staff & service, amenities, property conditions & facilities
The property is very outdated and very basic. The area around the hotel is very noisy with loud music playing very late.
Stayed 1 night in Mar 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 9, 2024
Dear Heather,Thank you for taking the time to review our hotel. Your feedback is greatly appreciated. We hope to see you soon.Regards,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

Cynthia, Sylvania

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large comfortable rooms. Pool was pristine. Staff was attentive, friendly, helpful and extremely pleasant. Definitely recommend!
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 9, 2024
Dear Cynthia,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

Ryan and Cristina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at the property from the GM to the cleaning crew everyone was so nice and inviting. We ahd a wonderful experience from the moment we walked in. Will definitely be somewhere I recommend and will visit again.
Stayed 1 night in Apr 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 9, 2024
Dear Ryan and Cristina,We appreciate you taking the time to review our Regency Miami Airport by Sonesta.Thank you for giving us a perfect rating. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!We look forward to the opportunity to welcome you back in the near future.Warm Regards,Regency Miami Airport by Sonesta Guest Services Team

10/10 Excellent

Debbie-Ann, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 5, 2024
Dear Debbie-Ann,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

6/10 Okay

carolyn, Nassau

Business traveler
Disliked: Amenities, property conditions & facilities
No iron, no coffe, no, tea, no microwave. I selected breakfast included but whenni arrived was told no breakfast.. The staff all are really nice and friendly.
Stayed 3 nights in Mar 2024
Response from Regency Miami Airport by Sonesta Guest Services on Apr 4, 2024
Dear Carolyn,We are sorry to hear that your stay did not meet your expectations and we thank you for taking the time to share your concerns with us.On the other hand, we are extremely happy to know that you found our team members to be nice and friendly.Sometimes, we face challenges when it comes to our property; however, we get an immense satisfaction that regardless of any issues, our team members are dedicated to our guests' needs.We truly hope that we can see you again and enjoy our new features.Sincerely, Regency Miami Airport by Sonesta Guest Services Team