Ratings based on 955 Verified Reviews

3.4 out of 5
70% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis, MN

Great hotel and beach access

Posted Feb 16, 2017
Love the hotel and staff. It has a personal/family feel that's hard to come by in such a tourist area. There is direct beach access and a pool and hot tub. This was our 3rd or 4th stay there and I'll continue going back. I have no complaints.
Comment from Hotel Management
Feb 16, 2017 by Manager, Hotel Management
Thank you for being a Richmond Regular and for your wonderful comments about our hotel and staff. See you soon!
2 out of 5
by A verified traveler from new york

Besides location not much else to say

Posted Feb 14, 2017
Pool area is unusable Room was dirty and never replaced dirty glasses during stay Front door gentleman are fantastic and helpful
4 out of 5
Recommended
for Everyone
by A verified traveler

THE RICHMOND treats you RIGHT

Posted Feb 7, 2017
Not the biggest, or newest, just the most comfortable, relaxing hotel in SOBE.. near all, steps from the beach, great pool, best jacuzzi, best value for your dollar...Hotel staff is great, especially Gustavo & Martha from the restaurant.. they treat you like you matter, thanks for a wonderful second stay at the RICHMOND.. we will be back again... TOM y CLAUDIA
Comment from Hotel Management
Feb 10, 2017 by Guest Services, Hotel Management
Dear ThomasyClaudia, It is always a treat to welcome you both, and we’re so grateful for your kind remarks! We’re delighted to know that you two enjoyed another memorable stay with us and were able to kick back, relax, and enjoy all the fun that South Beach has to offer! Gustavo and Martha are just two of the many gems on our team, and we appreciate you highlighting their hospitality. We’ll be sure to share your positive feedback with them, and we know they’ll be very proud! Thank you for sharing the great vacation picture! Come back and see us soon! All the best, The Richmond Hotel
2 out of 5
by A verified traveler

Close to beach with pool and bar

Posted Feb 2, 2017
Pros: Access to pool, beach, shops, and night life.
Cons: Elevator needs attention, didn't work one day and we were on the 4th floor. Had to call for towels once, because none were left, and TV didn't work.
Location: Location was good with plenty water sports, shops, and nightlife with in walking.
Very close to beach and activities. We were able to walk everywhere.
Comment from Hotel Management
Feb 5, 2017 by Guest Services, Hotel Management
Dear Guest, Thank you for being our guest and sharing your review. We’re delighted that you enjoyed our location in the heart of South Beach. Many of our guests rave about the convenience of being on the ocean and on Collins Avenue, just a short walk to Lincoln Road, and we’re so glad it worked out well for you! We’re terribly sorry to see that one of our elevators was out of service during your stay and we hope it didn’t cause a significant inconvenience. We thank you again for your feedback and hope that you will consider another stay when your travels bring you back to our area. It would be our pleasure to provide you with a true Richmond Hotel experience. Warm regards, The Richmond Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel next to the beach

Posted Feb 1, 2017
Staff was the friendliest I ever met. The pool needs to be cleaned and take down some of the trees in the pool area to get more sun in it.
Comment from Hotel Management
Feb 3, 2017 by Guest Services, Hotel Management
Dear Guest, We were thrilled to have you here with us and thank you for your kind words! It’s our people that set us apart from other hotels and we’re excited to learn that you enjoyed their hospitality. We take great pride in our lovely Art Deco courtyard area and many of our guests rave about our lovely garden and beautiful tropical foliage. We understand that some of our visitors prefer to maximize their time in the sun, and we’ll be happy to help you scope out the sunniest spots on your next visit! Best regards, The Richmond Hotel
2 out of 5
by A verified traveler from NJ

The pictures lied!

Posted Jan 30, 2017
The room/hotel is gross and old. The elevator even got stuck. Cleanliness is questionable. So many better hotels for cheaper. Don't waste your time!
Comment from Hotel Management
Feb 3, 2017 by Guest Services, Hotel Management
Dear Monica, We value guest feedback and appreciate you sharing yours. We take great pride in offering clean and comfortable accommodations in our authentic Art Deco property right in the heart of South Beach, and we regret that, based on your review, that does not seem to be your impression. We’re terribly sorry that our property fell short of your expectations, as many of our guests feel that staying with us represents a great value and a memorable experience in the best part of Miami. We understand that your time with us did not measure up to what you hoped for but do hope you’ll allow us another opportunity to welcome you so that we may win you over! Sincerely, The Richmond Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis

Great hotel. Close to beach and shops.!

Posted Jan 30, 2017
Staff was kind and courteous. Beach was right behind hotel. Pool and hot tub were clean and nice. Walking distance to restaurants, bars and shops. I'd highly recommend staying here.
Comment from Hotel Management
Jan 31, 2017 by Guest Services, Hotel Management
Dear Steph, We were delighted to welcome you and we thank you for sharing your wonderful review! The only thing that beats a glistening blue pool is the sand and surf of the Atlantic Ocean. We’re elated that you enjoyed our beachfront location and had an opportunity to enjoy the sun, sand and surf. We pride ourselves on providing genuine customer service and we’re so happy to read that you enjoyed the hospitality of our team. Come see us again soon on your next beach getaway! Best regards, The Richmond Hotel
3 out of 5
by A verified traveler from Brooklyn, NY

It was an average hotel with a great pool...

Posted Jan 26, 2017
I didn't like the fact that homeless men came onto the property from the beach. They came and sat on the pool chairs next to me while I was having my lunch that I couldn't finish! One of the homeless men jumped in the jacuzzi with his underwear on. I immediately called the hotel from poolside and asked for assistance. Hotel security did show and asked one of the men to leave. No one thought to say thank you, or even offer to comp my food since I couldn't enjoy it. As a matter of fact the waiter ask that I pay for it at that moment. So no, I will not be staying at this hotel again...
Comment from Hotel Management
Feb 1, 2017 by Guest Services, Hotel Management
Dear Cynthia, We thank you for being our guest and letting us know about your time with us. We’re terribly sorry to hear of the incident you described, and we assure you this is not part of the typical Richmond Hotel experience. We do have preventative measures in place, such as a code to enter from the gate on the beach, to prevent these types of things from happening, and we are very grateful to you for letting us know that this security feature had been bypassed so that we could address the situation. As you mentioned, we also have an on-site security team to handle any unforeseen circumstances, and we’re glad they were able to assist in this matter, as our courtyard is strictly reserved for hotel guests. Please accept our apologies that your lunch was disturbed; we hope this didn’t prevent you from enjoying our sunny pool and a memorable vacation experience. Warm regards, The Richmond Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Steps away from Sandy Beach

Posted Jan 23, 2017
Pros: Nice hotel overall. Comfortable beds. Pool and outside hot tub were amazing. Closeness to the beach could not be beat.
Cons: Very noisy hotels around the Richmond made going to bed difficult. Thankfully they were done by midnight.
Location: Art Deco Festival on Ocean Drive was incredible. Always fun in South Beach.
We stay every year in Miami so we've been around on South Beach. We never want to over spend on hotels because we spend most of our time out on Collins, Lincoln Road and Ocean Drive. But at this hotel we wanted to hang out simply because the pool and proximity to our complimentary beach chair was too convenient. Mariano and Margariette were wonderful to us and made our first time visiting more than pleasurable. Will definitely stay again.
Comment from Hotel Management
Jan 27, 2017 by Guest Services, Hotel Management
Dear Lisa, We were delighted to welcome you to our property and thank you for your great review! We’re thrilled that you were comfortable in our authentic Art Deco property and enjoyed a true South Beach experience. Mariano and Julieta are two of the many gems on our team and we’re so happy they took good care of you. We’ll be sure to pass your kind words on to them and we know they’ll be extremely grateful! We’ll all looking forward to welcoming you back again when you’re ready for more sand and sun! All the best, The Richmond Hotel
3 out of 5
by A verified traveler

No ramp at the entrance

Posted Jan 21, 2017
Does not have a ramp to enter the hotel from the entrance with a stroller. Good location.
Comment from Hotel Management
Jan 25, 2017 by Guest Services, Hotel Management
Dear Guest, Thank you for being our guest and sharing your feedback! We’re glad to see that you enjoyed our location on South Beach, just steps from the ocean and right on Collins Avenue. We hope you got to make the short stroll over to the shops and restaurants on Lincoln Road; there’s so much to offer just outside our front door! We regret that we didn’t have a ramp to accommodate you upon returning to the property as our entrance is one of the few Art Deco originals remaining. Thank you for bringing this to our attention, as we’re always interested in the comfort of our guests. We look forward to seeing you again on your next Miami vacation! Best regards, The Richmond Hotel