Posted Jan 9, 2017
Stayed 3 nights. Horrible sound insulation.
People stomping overhead, next to us, along the hall, you can just hear EVERYTHING:(
Front desk tried being useful but really weren't effective in asking people to quiet down.
Loud music until after 5a!
Stayed in Suite 107. Near elevator after asking to not be near elevator. Also near front door, and espresso maker. All combined...means no sleep. You'll want to bring something like a fan to drown out noise.
Morenos restaurant is a Cuban place that is on the grounds and is good. 18% tip plus service charge included automatically no matter what, Just FYI.
Nobody told us upon check in how to find the beach chairs so allow me to clue you in. Once you walk to the beach, go right about 1-2 blocks, look for the red, white booth, w/American flag.
I prob wouldnt return. I just need more peace and quiet at night. Other than that, everything was fine.
Keep in mind-
Check in is def slow.
Gym is on 4th floor in tent. Don't try to get their by elevator-use stairs.
Bring ear plugs or fan for white noise.
If you get a suite and someone is actually going to use the sleeper sofa, ask for bedding, it's not in the room.
Comment from Hotel Management
Jan 13, 2017 by Katrine, Hotel Management
Hi there! Thanks for your comprehensive review on Riviera Suites. We are glad you loved our tasty restaurant on-site, a favorite among hotel guests and Miami travelers! We are sad you felt our hotel was a bit noisy and that our team didn't respond with an appropriate resolution. We aim to accommodate all guests and it's sad we slightly missed for you. We do hope that based on all of your other details and liking, you will still choose us again. We can't wait to serve you again. Be well,