We had reservation but we end up waiting 4 hours in the lobby to be checked in, finally 3:00 AM It was done manually.
Comment from Hotel Management
Jan 31, 2017 by Israel, Hotel Management
Dear Ani on Expedia,
Than you for choosing our Rodeway Inn South Miami Coral Gables Hotel. I am alarmed to learn of your experience having to wait 4 hours to check in. I am most certain our hotel is not in the practice having guest wait 4 hours until 3am. However, would like more information to find out exactly what transpired with your situation as to the reservation, when was made, whom made it and how. I do apologize and no one should ever have to wait 4 hours until 3am to check in.