Location & Staff Can't Be Beat
Posted Feb 8, 2017
The second in what's sure to be a long string of stays. Located below Fifth Street, this South Beach boutique is very close to everything, yet just far enough away that you can actually sleep when you decide to. The building's greatest feature is its deep covered from porch - perfect for watching the world go by on Ocean Drive and striking up friendships with fellow travelers. But the real magic is the staff.
Front Desk Manager Devin Hartling sets the tone, and everyone's one the same page. You're greeted by name, but genuinely, not solicitously or transparently like at certain high-end chains. The staff connect with their guests as hosting friends would, learning what cuisines and experiences would enhance each guest's experience, and making suggestions and arrangements to bring them to fruition.
If you want a wild, thumping night-clubby hotel, go further north. If you want one of literally dozens of perfectly adequate but undifferentiated hotels in the heart of South Beach, take your pick. But if you want to feel genuinely looked after by folks who put their customers first, book your stay at the Lord Balfour.
Comment from Hotel Management
Feb 13, 2017 by Devin Hartling, Hotel Management
Thank you so much for your review and your kind words about our hotel and staff. I could not be more pleased to hear we made you feel at home and treated you like a friend would. It was truly a pleasure to host you and we hope to see you again soon!