Ratings based on 712 Verified Reviews

3.9 out of 5
81% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Feb 15, 2017
We stayed in the hotel for 5 days and only 2 out of 5 our room being cleaned. I don't think out bed was changed too. Moreover, the fridge was very very noise through the night. Overall we had a good time, the hotel is nice and the restaurant is good too. Location is perfect thou.
Comment from Hotel Management
Feb 17, 2017 by Adnan Jafarov - General Manager, Hotel Management
Hi, I am sorry to read about your less than perfect experience with us. Being a green hotel, we do change linen every 2 days, unless our guests request otherwise. Sorry for not informing you ahead of time. Regarding the fridges, this is something we will definitely look into!
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Cute hotel in the heart of South Beach

Posted Feb 13, 2017
It was an excellent location! The staff was extremely friendly & professional. The only thing I was displeased about is when I arrived a little early after docking from a cruise, the room took FOREVER to get ready. But overall, service & location was excellent!!
Comment from Hotel Management
Feb 15, 2017 by Adnan Jafarov - General Manager, Hotel Management
Dear Chrystal, Thank you so much for this wonderful review! Sorry for room being delayed , I can understand how early arriving guests after cruise want to get in , take a shower and just relax! Hope to see you again with us soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Feb 11, 2017
The hotel is very chic. The hotel staff was very accommodating to our needs and wants. Desi the manager always had us laughing every time he saw us. The hotel is right across from the beach and right in the middle of everything, would definitely stay again.
Comment from Hotel Management
Feb 15, 2017 by Adnan Jafarov - General Manager, Hotel Management
Thanks for nice comment! Desi is indeed an extremely cheerful person , just what we need everyday! :) Please come back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Nice hotel close to the beach

Posted Feb 10, 2017
The staff At this hotel was so warm and welcoming!!! Especially Barbara and the young man. They made you comfortable from before check in to after check in. The food and drink on site was fabulous!!!
Comment from Hotel Management
Feb 15, 2017 by Adnan Jafarov - General Manager, Hotel Management
Dear Chealsea, Our staff is our biggest asset! This is why it makes me feel especially proud to see their names mentioned. We look forward to greeting you here again!
4 out of 5
by James

Posted Jan 21, 2017 on Hotels
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
Thanks James!
4 out of 5
Recommended
for Everyone
by A verified traveler

Directly opposite the beach.

Posted Jan 17, 2017
Pros: Location. Staff.
Cons: The rooms are a little small, but modern and clean.
It has a great location, it has super friendly staff, they even gave us a device so we could get wifi everywhere. I would absolutely stay here again.
Comment from Hotel Management
Jan 17, 2017 by Adnan Jafarov - General Manager, Hotel Management
Dear Nikki, Thank you for your feedback! I am glad you enjoyed your stay with us! We look forward to having you here with us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from MI

Great

Posted Jan 12, 2017
It was a great location, clean, and surprisingly quiet in my room considering the all night outside noise from people in bars
Comment from Hotel Management
Jan 17, 2017 by Adnan Jafarov- General Manager, Hotel Management
Dear EF! We appreciate you rating us 5 out of 5! Hope you will join us soon in Miami!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 11, 2017 on Orbitz
Fantastic experience. Desi helped my fiancé and I, he made it a memorable experience very pleasant and helpful! One of the nices hotels I've stayed in while in Miami
Comment from Hotel Management
Jan 17, 2017 by Adnan Jafarov - General Manager, Hotel Management
Hello, thank you so much for your positive review! Desmond is indeed one of our rock stars and I am proud to read these great words about him! Hope to see you back with us!
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice location but careless house keeping

Posted Jan 4, 2017
The hotel is right by the beach on Ocean Drive. However, the house keeping is done carelessly. They definitely did not change the bed sheet. We literally found sand and the same marks on the sheet everyday!
Comment from Hotel Management
Jan 17, 2017 by Adnan Jafarov - General Manager, Hotel Management
I am so sorry to hear about your less than perfect experience with us! It seems like there was miscommunication in this regards as we are usually extremely attentive to our service requests. I hope you will give us another chance to make it up to you if your travels bring you back to Miami!
3 out of 5
by Akhil

Posted Dec 28, 2016 on Hotels
Smelly hotel
Comment from Hotel Management
Jan 17, 2017 by General Manager, Hotel Management
Dear Akhil, I am saddened to read this review. Can you share more details with me so I can understand the issue better? We take pride in our cleanliness and neatness so this came to me as a bit of a surprise! I hope to hear from you soon!