We reserved this hotel about 3 months in advance of our trip. upon our arrival they gave us a wrong room, we booked a king bed room, they gave us two twin bed rooms. so on our second day I had to spent 3 hours arguing with the front desk why we need to get what we were promised. They were explaining they are overbooked because of Ultra, but there is a reason that I booked 3 months in advance!!! if you cant be responsible for what you promised you better stop running a hotel. finally we moved to a new room ( I had to cancel our plans in order to move our stuff and wait for another room to evacuate.) after we got the new room later that night when we came back to our room we had to wait 3 hours in the lobby because the lock on the door didn't work. So the receptionist had to bring equipment that override the lock. I had to cooperate with him because he had not used that before. after 3 hours turned out the device needs USB cable which they don't have. He found the master key for us and it worked for 24 hours. the next day same thing happened because those master keys were supposed to work only for 24 hours. this happened 5 times while we were there and everytime i asked to speak with the manager but he refused to contact me. I had a very unpleasant stay in this hotel and I don't recommend anybody stays in this hotel due to poor management
Comment from Hotel Management
Apr 5, 2017 by Adnan Jafarov - General Manager, Hotel Management
Thank you for your feedback. I have been responding to all your reviews on all channels and have not heard back from you yet. It is true that I was late to talk to you personally, since I was not in the hotel full time during your stay days. In any case, as you can see , we always take care of our guests , given we are provided the opportunity and hopefully you will change your mind when you travel to Miami in future.