Kind staff, terrible hotel
Posted Nov 21, 2016
The staff at this hotel is incredibly kind -- attentive, friendly, doing their best. Unfortunately, they do not compensate for the unpleasantness of the hotel. The lobby is lovely, but this is a hotel with barebones rooms now primarily used for tour groups and partiers. My toddler and I felt totally out of place among the drinkers and smokers near the restaurant, and the pool was clearly an adult-friendly area. The beach was lovely but everything closes right around check-in time, so don't expect to use any of the chairs or towels even though you are being charged a resort fee. The hotel agreed to waive it for us, but only after a bit of insisting. We left at 7am the next morning due to a loud room and funky smell in the bathroom, and moved to a more child-friendly hotel. Because we booked through Expedia, the hotel would not reimburse the second night. All this is par for the course when you book through a travel agent like Expedia, in a Collins Ave hotel, but travelers with children should think twice before booking here. There is no child pool, obviously, or kid menu at the restaurant (they only have mac n cheese). But again -- super nice staff, definitely not their fault.
Comment from Hotel Management
Nov 28, 2016 by Sales Administrative Assistant, Hotel Management
Dear Guest- Thank you for taking the time to share this review. While I am so happy to see that you enjoyed our hospitable team members, I am disappointed that we did not suit your needs overall. Our hotel certainly can be very lively and energetic, the location of our property makes it very busy and popular for travelers of all ages; our goal is for every single guests to experience the best service in South Beach. City ordinances do dictate the beach service closure and I am disappointed you did not have the opportunity to take advantage of this feature. We hope you will visit us again in the future if your travels bring you back to Miami beach.