Ratings based on 453 Verified Reviews

3.8 out of 5
65% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.5 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from New York

Never again.

Posted May 8, 2017
Pros: Beach
Cons: Their archaic reservation/credit card process...who has time to print/fill/fax and sign stuff when you have the customer or Amex vouching for them.
Location: Go somewhere else
Disgusted and Disappointed. The entire reservation and checkin process left a bad taste. Could not handle a simple thing as booking a reservation for someone else and paying for that person
Comment from Hotel Management
May 12, 2017 by Mel., Hotel Management
Dear Sat, Thank you for your feedback in regards to your recent stay. Our goal is to provide the best guest service anywhere in the industry, I apologize that your experience was not that great. Your comment has been shared with our team so we can improve the check-in process. The next time you’re back in town, let me know! I would love the chance to personally make sure your next stay is an all-out success. Sincerely,
3 out of 5
by A verified traveler from nj

Room cleanliness

Posted Apr 23, 2017
I stay at the SLS 2-3 times a year and have always had a phenomenal experience. However this most recent visit in April I had an issue with the cleanliness of the room. One morning I returned from the pool early to take a quick nap. My room had already been made. When I pulled back the sheets I accidentally exposed the mattress cover which had an assortment of hair, different colors, different textures, different lengths. Truly disgusting. I alerted the manager and the bed was redone. I was very underwhelmed by the hotels response as well as the lack of follow up after the event. It was really disgusting and unsanitary yet the hotel seem unphased by it.
Comment from Hotel Management
Apr 26, 2017 by Mel., Hotel Management
We’re proud of our outstanding service, clean and stylish rooms, and great location, and don’t like our guests to be anything less than 100% happy. My sincere apologies for not giving you the level of service you expected and should have received.
4 out of 5
Recommended
for Everyone
by A verified traveler from Fayetteville, AR

Lively hotel, close to each, food and drink.

Posted Apr 20, 2017
Went during Miami Music Week and had a great time. A little expensive but everywhere else was too. Bathroom a little small but room a good size. Would stay again.
Comment from Hotel Management
Apr 21, 2017 by Mel., Hotel Management
Thanks so much for your kind remarks. We look forward to welcoming you back soon and I will be sure to share your review with our team.
5 out of 5
Recommended
for Everyone
by A verified traveler from t

Sls Hospitality at South Beach

Posted Apr 17, 2017
Place is great management is awesome they have a real handle on hospitality. As a person being in the hospitality industry the little attentions to details on customer service impressed me.
Comment from Hotel Management
Apr 26, 2017 by Mel., Hotel Management
We hope we get the chance to welcome you back again. Please call me for any future reservations and I will make sure we take care of you. It’s the least we can do to sincerely thank you for taking the time to write a review.
1 out of 5
by A verified traveler from NY

I will never stay there again-see photos attached

Posted Apr 11, 2017
Pros: The only thing that was great is service at the beach performed by PJ & Deandre. They were excellent. They really take great care of their customers !
Cons: Mngmt has to take care of guests. We had NO access to our rooms from the pool and had to walk around the outside dirty street which smelled like urine
We had a horrible stay in March 2017 at SLS Miami hotel. There were concerts going on every day at the pool with very loud music and hundreds of hundreds of 20 year people were let in from the outside to party at the pool, there was no room for hotels guests. We had NO access to our rooms from the pool and had to walk around the outside dirty street which smelled like urine. Management did not do anything to help the guests. We were forced to sit outside on the beach which was cold. No consideration for guests paying 750 per night ! Only consideration for money made from hundreds of 20 year olds entering the pool. I will never stay here again.
Comment from Hotel Management
Apr 26, 2017 by Mel., Hotel Management
Thanks for taking the time to give us feedback. We take honest comments from people like you very seriously. It pains us to hear the not-so good stuff, but it helps us learn and improve!
2 out of 5
Recommended
for Everyone
by A verified traveler

Boutique Hotel near the beach

Posted Mar 23, 2017
Pros: Nice rooms with good decor but the bathrooms were far too small. Bazaar restaurant was outstanding.
Cons: Attitude of the staff when a complaint was made. Very high handed. Bathrooms need a re-think. If you have an event tell the guest - up front!!
Location: Good location near the beach. Good access for shopping and restaurants etc.
Arrived at the hotel to fine that there was a music festival taking place, part of which was at the hotel. We then had to endure two days of sound checks on a stage that had been erected over the pool. Clearly the sound was dreadful and the pool was out of use. We should have been made aware of this fact prior to booking. It also made the outside cafe useless because of the intense noise. NOT GOOD Also, when asking for an extra tea bag because only one had been delivered to the room for two people we were told it would normally be an extra charge. The tea cost $9 per person in the first instance. Outrageous.
Comment from Hotel Management
Mar 28, 2017 by Mel., Hotel Management
Thanks for taking the time to give us feedback. We take honest comments from people like you very seriously. It pains us to hear the not-so good stuff, but it helps us learn and improve!
2 out of 5
by A verified traveler from Scarsdale, New York

Disappointed in Miami

Posted Mar 20, 2017
Pros: Very clean room.
Cons: Drink specials, appetizer specials, water bottles that cost less than $13.
Location: The location was very nice. Close to Ocean Drive and Lincoln Rd.
The SLS hotel is located on a wonderful beach. The hotel room was very clean and the the bed very comfortable. Unfortunately, the room is the size of a small closet, part of the daily resort fee ($35) includes a daily newspaper which you have to go to the main desk in the lobby to pick up and most days they run out of them. There isn't an ice machine available for guests you have to request ice by telephone and wait for it to be delivered. The pool area has very few chairs and very few chairs are available until late in the afternoon. The beach is lovely and and you receive 2 beach chairs daily with you resort fee, and this was the most wonderful part of our stay. There is food and beverage service at the beach and a 4 to 5 ounce cocktail like a Mojito costs $18.99 with tax and gratuity it then becomes $25 for a drink. A small bottle of water costs $13. There are not drink special, or drink of the day. 2 doors down from the SLS is the Ritz Carlton. They offer $8 glasses of wine, many drink specials of the day Mojito $10 and app specials. You really do not save any money staying at the SLS. The Loews costs about the same as SLS and they too have drink specials and food specials everyday. At the end of my stay I realized that I paid quite a bit for the SLS and received very little in return. The highlight of my stay was the beach which is the same beach as the Loews and the Ritz.
Comment from Hotel Management
Mar 28, 2017 by Mel., Hotel Management
Thanks for taking the time to give us feedback. We take honest comments from people like you very seriously. It pains us to hear the not-so good stuff, but it helps us learn and improve!
3 out of 5
by A verified traveler from montreal

Not great value for your dollar

Posted Mar 11, 2017
Very uptight management won't go out of their way to make ur stay pleasant. Wayyy too expensive for what it's worth. I have no problem spending money but I rather give it to a hotel that will do more for u. Clean but very small rooms. Friendly hotel staff. Hotel is cheap and greedy and won't di the extra mile.
Comment from Hotel Management
Mar 20, 2017 by Mel., Hotel Management
Thanks for taking the time to give us feedback. We take honest comments from people like you very seriously. It pains us to hear the not-so good stuff, but it helps us learn and improve!
2 out of 5
by A verified traveler from Texas

Extremely small room

Posted Feb 28, 2017
Good location walking steps from the beach extremely small room smallest room I have ever stayed at my entire life. No garbage outside bathroom No balcony Extremely small bathroom Feeling of being in a small box
Comment from Hotel Management
Mar 2, 2017 by Mel., Hotel Management
Thanks for taking the time to give us feedback. We take honest comments from people like you very seriously. It pains us to hear the not-so good stuff, but it helps us learn and improve! Please be advised we do offer rooms with balconies, which are our suites and villas.
5 out of 5
Recommended
for Everyone
by A verified traveler from M

Classy stay, great atmosphere

Posted Feb 22, 2017 on Orbitz
Had an amazing time. Place is very relaxing, great atmosphere, the patio area is very nice and relaxing, drinks were really good. Pool area was very relaxing and the staff was very courteous. Service was excellent. Walking distance to the beach, chairs at the beach included with your stay; no extra cost. Overall was an amazing stay.
Comment from Hotel Management
Feb 25, 2017 by Mel., Hotel Management
Thanks so much for your kind remarks – they’ll be shared with our staff.