Terrace/patio

Reviews of Sagamore Hotel South Beach - An All Suite Hotel

4 out of 5
Sagamore Hotel South Beach - An All Suite Hotel
1671 Collins Ave, Miami Beach, FL

Reviews

8.0

Very Good

Rating 10 - Excellent. 505 out of 1012 reviews" "
Rating 8 - Good. 214 out of 1012 reviews" "
Rating 6 - Okay. 124 out of 1012 reviews" "
Rating 4 - Poor. 80 out of 1012 reviews" "
Rating 2 - Terrible. 89 out of 1012 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

William Joseph

Liked: Cleanliness
Great place!
Stayed 3 nights in Mar 2024

4/10 Poor

Trisha, Westport

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Robert

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We went to Miami and specifically chose the hotel solely to enjoy the pool and beach - and they closed the pool down for the day for a private red carpet event, so it was a total bust for us. Not to mention that the noise is so loud from the event that you could hear it in every room - past 10:00 PM, which really isnt appropriate unless we were told about it in adnance, or were given the heads up or opportunity to stay somewhere else.
Stayed 1 night in Mar 2024

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and very friendly helpful staff
Stayed 4 nights in Feb 2024

8/10 Good

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - on the beach, close to restaurants on Lincoln and Collins, 30 minutes to the airport. The renovated rooms in the newer part of the building are smaller than the main tower, but nicely decorated.
Stayed 1 night in Mar 2024

8/10 Good

Cindy Ann

Liked: Cleanliness
Stayed 4 nights in Feb 2024
Response from Melvin L, Director of Front Office on Mar 19, 2024
Thank you for taking the time to share your feedback with us!

10/10 Excellent

yilin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very artistic ~
Stayed 4 nights in Mar 2024
Response from Melvin L , Director of Front Office on Mar 20, 2024
Thank you for staying with us and sharing your feedback.!

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had a wonderful stay at the Sagamore for my bday weekend. If you come to this hotel, expect a nice and chic stay. The property is well kept and the decor is so artsy and fun. All the staff were so welcoming and friendly and provided the best service. I truly appreciate the nice accommodations and making me feel special for my bday. In addition, I had the best passion fruit mojitos at the pool. So delicious. And any hotel that plays music from Solange and Jhene Aiko is my kind of hotel. I am looking forward to returning. Thanks Sagamore!
Stayed 4 nights in Mar 2024
Response from Melvin L, Director of Front Office on Mar 19, 2024
Andrea, Thank you for the great feedback and we are happy to know you had an amazing stay with us! Catering to all our guest from aesthetic, decor, good eats, and vibes! We look forward to welcoming you back on your return visit!

10/10 Excellent

Julie-Anne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an amazing stay at the Sagamore! The property is perfect for a relaxing getaway. The pool is beautiful, the access to the beach and beach chairs is such a plus for the area. The staff is exceptional, service was incredible. Will stay again!!
Stayed 4 nights in Mar 2024
Response from Melvin L, Director of Front Office on Mar 13, 2024
Thank you for your kind words, Julie - Anne ! We are delighted to hear that you enjoy your stay with us and appreciate our team members' efforts to make your experience memorable. We look forward to welcoming you and your family back to the Sagamore Hotel soon!

8/10 Good

kleotilda

Traveled with family
Liked: Cleanliness, property conditions & facilities
Convenient location. Nice access to the beach and pool. Wish they could’ve accommodated late checking out, but they let us use facilities. Nice art.
Stayed 2 nights in Mar 2024

10/10 Excellent

Silviya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel to vacation, convenient location and beach access, the rooms are clean and spacious with balcony. The staff members provide us with excellent service. We will stay again.
Stayed 1 night in Mar 2024
Response from Melvin L, Director of Front Office on Mar 13, 2024
Thank you for your kind words, Silviya! We're thrilled to hear that you had a great experience at Sagamore Hotel. Our team takes pride in providing excellent service, and we're glad you enjoyed our spacious rooms, balcony and convenient location. We look forward to welcoming you back soon!

10/10 Excellent

LaQonda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time visiting Miami as we were there to celebrate my daughter’s 21st bday. The property itself is pretty nice. Upon our arrival, the staff was very friendly. I arrived to my room and the room was nice but did not wow me. I paid for an oceanview and when I went out to the balcony there was no oceanview but merely a view of palm trees. I checked with the front desk to confirm the reservation and the front desk lady confirmed that I was to have an ocean view. She was very apologetic and advised me to check back in the morning as they did not have any rooms available with the view. Needless to say, the next morning the manager contacted me first thing to address my concerns and upgraded my room to not only an oceanview but their penthouse suite. I was extremely happy with their service they provided and the fact that they went above and beyond to make sure that I was satisfied. The room was beautiful and the grounds were well kept. I love how convenient the hotel is to restaurants, stores and not to mention having the beach access just a few steps away. The restaurant food was pretty good. I used room service and found their service to be prompt. Overall, I would certainly stay there again if I were to visit Miami Beach again.
Stayed 5 nights in Mar 2024
Response from Melvin L, Director of Front Office on Mar 19, 2024
LaQonda, Thank you for taking the time to share your feedback with us! I am thrilled to know that we were able to turn what could have been back experience into the perfect stay! Our goal is to ensure that regardless of what happens are guest leave with a positive impression wanting to return! We hope to see you soon!

6/10 Okay

Leslie

Food was not good. Hair on the walls in the bathroom and very noisy from the hotel next door.
Stayed 3 nights in Mar 2024
Response from Guest Experience Supervisor on Mar 8, 2024
Hi Leslie,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations. Please know that we take your comments seriously and will address them with our team to ensure that we improve in these areas. We apologize for any inconvenience this may have caused during your stay. We hope you will consider giving us another chance to provide you with a better experience in the future.

8/10 Good

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi, the Sagamore is a really really wonderful choice in South Beach Miami. The location is excellent. Everything is walkable. The only thing I would suggest is the hotel, Siri to look at renovating and painting the hallways and changing the carpet to make it light and bright. Everything was dark gray and gloomy look like a prison. Seriously needs attention ASAP
Stayed 4 nights in Jan 2024
Response from Guest Experience Supervisor on Mar 7, 2024
Hi Lisa,Thank you for your review and for choosing to stay with us! We're thrilled to hear that you found The Sagamore a wonderful choice in South Beach Miami and that you enjoyed our excellent location. We appreciate your feedback about the hallways and carpet, and we'll definitely take it into consideration as we strive to improve our guest experience. We hope to welcome you back for an even better stay in the future!

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Staff was helpful and food was good. Rooms and property could use a refresher
Stayed 2 nights in Mar 2024
Response from Guest Experience Supervisor on Mar 7, 2024
Hi Kevin,We're glad to hear that you found our staff helpful and enjoyed the food. We appreciate your feedback about the rooms and property, and we'll take it into consideration as we continue to improve our offerings. We hope to welcome you back for an even better experience in the future!

10/10 Excellent

Maribel

Traveled with family
Liked: Amenities, property conditions & facilities
I loved the location in the middle of all restaurants and beach is walkable. Also another feature was it had a pool table which was a great source of entertainment.
Stayed 3 nights in Feb 2024
Response from Guest Experience Supervisor on Mar 7, 2024
Hi Maribel,Thank you for your review! We're delighted to hear that you loved our central location, close to restaurants and within walking distance of the beach. We're also glad you enjoyed the pool table as a source of entertainment. We hope to welcome you back for another enjoyable stay soon!

10/10 Excellent

carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and accommodating . Shellie at the reception and Eugenia at the pool we will come back
Stayed 4 nights in Feb 2024
Response from Guest Experience Supervisor on Mar 7, 2024
Hi carlos,Thank you for your kind words! We're thrilled to hear that you found our staff, especially Shellie at the reception and Eugenia at the pool, very nice and accommodating. We're glad you had a great experience with us, and we look forward to welcoming you back on your next visit!

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the resort, Parking fee at 47 per night seemed a little high but it is South Beach. Very clean, bar was very nice
Stayed 2 nights in Feb 2024
Response from Guest Experience Supervisor on Feb 28, 2024
Hi Frank,Thank you for sharing your experience with us! We're thrilled to hear that you loved our resort and found it to be very clean. We're glad you enjoyed our bar as well.Regarding the parking fee, we understand your concern. Parking rates in South Beach can be higher due to limited space and high demand. However, we appreciate your feedback and will take it into consideration as we review our pricing.We hope to welcome you back for another enjoyable stay in the future.

6/10 Okay

James

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a trendy South Beach Hotel has been updated in the not too distant past. It's a little eclectic. I didn't appreciate that. They don't have a restaurant but you can get breakfast and lunch. It's very convenient to Lincoln Ave., Mall and the beach. The hotel has been sold and has been torn down in about a year so they're not spending a lot of money on it. IT IS NOT AN ALL SUITE HOTEL!!!
Stayed 7 nights in Feb 2024
Response from Guest Experience Supervisor on Feb 28, 2024
Hi James,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel to be trendy and conveniently located near Lincoln Road Mall and the beach.We apologize if the eclectic style of our hotel was not to your liking. We strive to create a unique and memorable experience for all our guests, and we understand that our design may not appeal to everyone.Regarding the restaurant, we're sorry for any inconvenience caused by not having a full restaurant on-site. However, we're glad to hear that you were able to enjoy breakfast and lunch during your stay.We appreciate your understanding regarding the future of our hotel. As plans for redevelopment are underway, we are focusing on providing the best possible experience for our guests during this transitional period.We hope to have the opportunity to welcome you back in the future and provide you with an experience that exceeds your expectations

8/10 Good

GREG

Stayed 2 nights in Feb 2024
Response from Melvin L , Director of Front Office on Mar 20, 2024
Thank you for staying with us and sharing your experience!

10/10 Excellent

Kerry

Liked: Staff & service
Amazing location. Loved the pool and proximity to the ocean. The large rooms are excellent for families. It is a little noisy at night and property could use some updates
Stayed 3 nights in Feb 2024
Response from Guest Experience Supervisor on Feb 18, 2024
Hi Kerry, We're delighted to hear that you loved our amazing location, pool, and proximity to the ocean. We appreciate your comments about the room size being excellent for families. We're sorry to hear about the noise at night and the need for updates. We will take your feedback into consideration as we strive to improve our guests' experience. We hope to welcome you back again soon!Thank you for choosing the Sagamore!

10/10 Excellent

Michael

Traveled with partner
Excellent location to Lincoln Road mall and South Beach.
Stayed 3 nights in Feb 2024
Response from Guest Experience Supervisor on Feb 10, 2024
Hi Michael,Thank you for your feedback! We're delighted to hear that you found our hotel's location excellent, with easy access to Lincoln Road Mall and South Beach. We strive to provide our guests with a convenient and enjoyable experience, and we're thrilled that our location added value to your stay.We look forward to welcoming you back on your next trip. Thank you for choosing The Sagamore!

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Experience Supervisor on Feb 10, 2024
Hey Felix,We're thrilled to hear that you had an excellent experience during your stay with us. Providing exceptional service and ensuring our guests have a wonderful time is our top priority, and we're delighted that we were able to meet your expectations.We appreciate your feedback and look forward to welcoming you back for another outstanding experience in the future. Thank you for choosing The Sagamore!

10/10 Excellent

Tonisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel I’ve ever stayed at!! Definitely worth the money!! The room I stayed in was two story with the master bedroom and bathroom upstairs!!! We absolutely loved it! We loved the art inside the hotel as well as it being a beachfront!! Plan to return soon!!
Stayed 2 nights in Dec 2023
Response from Guest Experience Supervisor on Feb 10, 2024
Hi Tonisha,Thank you so much for your glowing review! We're absolutely thrilled to hear that you had such a fantastic experience with us and that you consider us the best hotel you've ever stayed at. It's wonderful to know that you found our two story bungalow room with the master bedroom and bathroom upstairs to be delightful and that you enjoyed the art inside the hotel and our beachfront location.Your kind words mean the world to us, and we're delighted to hear that you plan to return soon. We can't wait to welcome you back and provide you with another memorable stay. Thank you for choosing the Sagamore!

10/10 Excellent

dan

Stayed 3 nights in Feb 2024
Response from Melvin L , Director of Front Office on Mar 20, 2024
Thank you for staying with us and sharing your experience!

10/10 Excellent

laurie

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Would highly recommend! Needs some updating n a little musty Oder removal, but didn’t affect our stay! Hoping to be back again next year! Upgrades was a nice treat!
Stayed 5 nights in Jan 2024
Response from Guest Experience Supervisor on Feb 4, 2024
Hi Laurie,We're thrilled to hear that you would highly recommend The Sagamore and that despite the need for some updates and a slight musty odor, it didn't impact your overall stay. We appreciate your understanding, and we're pleased that you enjoyed the upgrades as a nice treat.Your comments are valuable to us as we work towards enhancing our guests' experience. We look forward to the possibility of welcoming you back next year. Thank you for choosing The Sagamore hotel, and we can't wait to host you again!

6/10 Okay

Ryan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The only complaint is that I was billed twice. I got a room thru Expedia and when I got to the hotel they insisted on taking my credit card and billing me. I had to sort everything out post-trip
Stayed 2 nights in Jan 2023
Response from Guest Experience Supervisor on Feb 10, 2024
Hi Ryan,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the double billing issue. This is certainly not the experience we want our guests to have.We appreciate you bringing this matter to our attention, and we'll investigate this issue further to ensure it doesn't happen again in the future.Once again, we apologize for the inconvenience and thank you for choosing our hotel. We hope to have the opportunity to welcome you back and provide you with a much smoother experience in the future.

8/10 Good

Frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the feeling of being in a place with so much art, a heated pool, next to the ocean walk. It is a great place!
Stayed 4 nights in Jan 2024
Response from Guest Experience Supervisor on Feb 4, 2024
Hey Frank,Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed the unique ambiance of our art-filled space, the heated pool, and the proximity to the ocean walk. It's wonderful to know that you found The Sagamore to be a great place.We look forward to welcoming you back for another great stay!

10/10 Excellent

Mauricio Morenno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, excellent service and wide number of amenities!
Stayed 3 nights in Jan 2024
Response from Guest Experience Supervisor on Feb 2, 2024
Hi Mauricio Moreno,We're delighted to hear that you found our hotel excellent, and we appreciate your kind words about our service and wide range of amenities. Providing a positive experience for our guests is our top priority, and we're thrilled to know that we met your expectations.We look forward to the opportunity to welcome you back for another excellent experience.Thank you for choosing the Sagamore!

6/10 Okay

Tamela

Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service
I had a wonderful stay at this hotel. Friendly staff & very helpful. Great location! Shellie at the front desk was amazing!
Stayed 5 nights in Jan 2024
Response from Guest Experience Supervisor on Jan 24, 2024
Hey Jennifer, We're thrilled to hear that you had a wonderful stay and found our staff, especially Shelly at the front desk, to be friendly and helpful. It's great to know that our location added to the enjoyment of your visit. We appreciate your kind words and look forward to welcoming you back for another amazing stay in the future!

10/10 Excellent

Mariana

Stayed 3 nights in Jan 2024
Response from Guest Experience Supervisor on Jan 24, 2024
Hi Mariana,We're thrilled to hear that you had a fantastic stay. We appreciate your positive feedback and look forward to welcoming you back for another wonderful stay!

6/10 Okay

Philip

Traveled with partner
Everything about The Sagamore is average from client service, to food, to the cleaning of the rooms. It underwhelms on every level
Stayed 7 nights in Jan 2024
Response from Guest Experience Supervisor on Jan 24, 2024
Hi Philip,We're sorry to hear that your experience fell short of expectations. We take all comments seriously. Your satisfaction is important to us, and we hope to have the opportunity to better meet your expectations in the future. If you have any additional insights, please feel free to share, and we'll do our best to make improvements.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Experience Supervisor on Jan 24, 2024
Hi Justin,We're thrilled to hear that you had a fantastic stay. We appreciate your positive feedback and look forward to welcoming you back for another wonderful stay!

10/10 Excellent

Amanda

Stayed 3 nights in Jan 2024
Response from Guest Experience Supervisor on Jan 24, 2024
Hey Amanda,We're thrilled to hear that you had a fantastic stay. We appreciate your positive feedback and look forward to welcoming you back for another wonderful stay!

10/10 Excellent

Sanyin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Great location with beach access and easy walk to Lincoln Road shopping and restaurants. The heated pool is a big plus especially on cloudy days.
Stayed 3 nights in Jan 2024
Response from Guest Experience Supervisor on Jan 24, 2024
Hey Sanyin,Thank you for your wonderful feedback! We're delighted to hear that you had a great experience with our staff and enjoyed the convenient location with beach access and proximity to Lincoln Road shopping and restaurants. It's fantastic that you appreciated the heated pool, providing an enjoyable option even on cloudy days. We look forward to hosting you again for another fantastic stay!

2/10 Terrible

Haitham

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t like the hotel at all plus the charge me 50$ extra each day for resort Stuff
Stayed 6 nights in Jan 2024
Response from Guest Experience Supervisor on Jan 24, 2024
Hey Haitham,Thank you for sharing your experience, and we apologize for any frustration regarding the resort fee. We understand that additional charges can be unexpected, and we strive to be transparent about them during the booking process. We're sorry to hear that this impacted your overall impression of the hotel. Your feedback is valuable, and we will review our communication to ensure clarity for future guests. We appreciate your input and hope to have the opportunity to better meet your expectations in the future.

10/10 Excellent

Richard F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love how the suite allows my daughters privacy while I am comfortable on sofa , kitchenette coffee etc for my early wake up, gym, swim
Stayed 4 nights in Jan 2024
Response from Guest Experience Supervisor on Jan 24, 2024
Hey Richard,We're delighted to hear that our suite setup met your needs and provided a comfortable experience for both you and your daughters. It's wonderful that you appreciated the privacy, as well as the convenience of the kitchenette and coffee for your early mornings. The availability of the gym and swimming facilities adds an extra touch to your stay. Thank you for choosing the Sagamore, and we look forward to welcoming you and your family back for another enjoyable stay!

8/10 Good

Louis

Stayed 3 nights in Jan 2024
Response from Guest Experience Supervisor on Jan 24, 2024
Hi Louis,We're thrilled to hear that you had a fantastic stay. We appreciate your positive feedback and look forward to welcoming you back for another wonderful stay!

6/10 Okay

Daniel

Stayed 5 nights in Jan 2024
Response from Guest Experience Supervisor on Jan 28, 2024
Hi Daniel,Thank you for taking the time to share your feedback. We appreciate your honest review, and we value your input.We are committed to providing exceptional service, and your insights will help us in our continuous efforts to exceed our guests expectations. Thank you for choosing us, and we hope to have the opportunity to welcome you back and deliver a more satisfying experience.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service
Stayed 5 nights in Jan 2024
Response from Guest Experience Supervisor on Jan 24, 2024
Hey Kim,We love to see that your recent stay was amazing!!We truly look forward to welcome you back for another unique experience.Thank you for choosing the Sagamore!

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Experience Supervisor on Jan 24, 2024
Hi Richard,We are delighted to see that you have enjoyed your recent stay at the Sagamore!We look forward to welcoming you back soon for a much better and unique stay

8/10 Good

Mackie

Traveled with partner
Liked: Cleanliness, staff & service
The hotels is very unique, a lot of nice artwork. Staff was nice also helpful. Also, like the heated pool
Stayed 3 nights in Dec 2023
Response from Guest Experience Supervisor on Jan 24, 2024
Hi Mackie,We're thrilled to hear that you enjoyed the unique atmosphere of our hotel, especially the artwork. Our team is dedicated to providing excellent service, and we're delighted that you found them both nice and helpful. It's great to know that you also appreciated the heated pool. We hope to welcome you back for another memorable stay soon!

8/10 Good

Alisa

Stayed 2 nights in Jan 2024
Response from Guest Experience Supervisor on Jan 24, 2024
Hi Alyssa,We are amazed to see that your recent stay was so nice! We hope welcoming you back very soon.Thank you for choosing the Sagamore!

10/10 Excellent

Erin

Liked: Amenities
Response from Guest Experience Supervisor on Jan 4, 2024
Hi Erin,We are very happy to know that your recent stay was great! We cannot wait to welcome you back to create more unforgettable moments.Thank you for choosing the Sagamore!

10/10 Excellent

Dawn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Guest Experience Supervisor on Jan 4, 2024
Hi Dawn,We're thrilled to hear you had a fantastic experience during your stay. Your satisfaction is our top priority, and we hope to welcome you back for another wonderful stay soon!

10/10 Excellent

Samantha, Huntersville

Stayed 3 nights in Dec 2023
Response from Guest Experience Supervisor on Jan 24, 2024
Hi Samantha,We're thrilled to hear that you had a fantastic stay. We appreciate your positive feedback and look forward to welcoming you back for another wonderful stay!

10/10 Excellent

Alex

Stayed 6 nights in Dec 2023
Response from Guest Experience Supervisor on Jan 4, 2024
Hi Alex,We're thrilled to hear you had a fantastic experience during your stay. Your satisfaction is our top priority, and we hope to welcome you back for another wonderful stay soon!

4/10 Poor

Vitor

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel with old amenities. I booked a Garden View with Balcony but was given a room without balcony (with terrace) facing a patio. There was no privacy in the room. I wouldn’t recommend this hotel
Stayed 3 nights in Dec 2023
Response from Guest Experience Supervisor on Dec 30, 2023
Hi Vitor,Thank you for sharing your recent experience with us. We're deeply sorry to hear that your stay did not meet your expectations and that there were discrepancies with the room amenities and view. Your comfort is incredibly important to us, and it's disappointing to learn that we fell short in providing the room you had booked.Please accept our sincerest apologies for the inconvenience and lack of privacy you experienced during your stay. Your feedback regarding these issues has been shared with our team to ensure corrective measures are taken to prevent such occurrences in the future.We understand the importance of accuracy and ensuring that every guest's expectations are met. We'd welcome the opportunity to make things right should you consider giving us another chance in the future.

8/10 Good

takaaki

Stayed 4 nights in Dec 2023
Response from Guest Experience Supervisor on Feb 2, 2024
Hi takaaki,We are delighted to know that your recent stay at the Sagamore was overall nice! We truly look forward to welcoming you back for a much better experience.Thank you for choosing the Sagamore!