评分基于 974 条真实点评
4.1 客房清洁度
4.2 服务和员工
4.1 客房舒适度
3.9 酒店条件
Expedia 真实点评
用户：真实旅客
发布日期：2024年2月7日
The best hotel I’ve ever stayed at!! Definitely worth the money!! The room I stayed in was two story with the master bedroom and bathroom upstairs!!! We absolutely loved it! We loved the art inside the hotel as well as it being a beachfront!! Plan to return soon!!
酒店管理层的评论
2024年2月10日，回复：酒店管理层 Guest Experience Supervisor
Hi Tonisha,Thank you so much for your glowing review! We're absolutely thrilled to hear that you had such a fantastic experience with us and that you consider us the best hotel you've ever stayed at. It's wonderful to know that you found our two story bungalow room with the master bedroom and bathroom upstairs to be delightful and that you enjoyed the art inside the hotel and our beachfront location.Your kind words mean the world to us, and we're delighted to hear that you plan to return soon. We can't wait to welcome you back and provide you with another memorable stay. Thank you for choosing the Sagamore!
用户：真实旅客
发布日期：2024年2月5日
酒店管理层的评论
2024年3月20日，回复：酒店管理层 Melvin L , Director of Front Office
Thank you for staying with us and sharing your experience!
用户：真实旅客
发布日期：2024年2月3日
Would highly recommend! Needs some updating n a little musty Oder removal, but didn’t affect our stay! Hoping to be back again next year! Upgrades was a nice treat!
酒店管理层的评论
2024年2月4日，回复：酒店管理层 Guest Experience Supervisor
Hi Laurie,We're thrilled to hear that you would highly recommend The Sagamore and that despite the need for some updates and a slight musty odor, it didn't impact your overall stay. We appreciate your understanding, and we're pleased that you enjoyed the upgrades as a nice treat.Your comments are valuable to us as we work towards enhancing our guests' experience. We look forward to the possibility of welcoming you back next year. Thank you for choosing The Sagamore hotel, and we can't wait to host you again!
用户：真实旅客
发布日期：2024年2月2日
The only complaint is that I was billed twice. I got a room thru Expedia and when I got to the hotel they insisted on taking my credit card and billing me. I had to sort everything out post-trip
酒店管理层的评论
2024年2月10日，回复：酒店管理层 Guest Experience Supervisor
Hi Ryan,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the double billing issue. This is certainly not the experience we want our guests to have.We appreciate you bringing this matter to our attention, and we'll investigate this issue further to ensure it doesn't happen again in the future.Once again, we apologize for the inconvenience and thank you for choosing our hotel. We hope to have the opportunity to welcome you back and provide you with a much smoother experience in the future.
用户：真实旅客
发布日期：2024年2月2日
We liked the feeling of being in a place with so much art, a heated pool, next to the ocean walk. It is a great place!
酒店管理层的评论
2024年2月4日，回复：酒店管理层 Guest Experience Supervisor
Hey Frank,Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed the unique ambiance of our art-filled space, the heated pool, and the proximity to the ocean walk. It's wonderful to know that you found The Sagamore to be a great place.We look forward to welcoming you back for another great stay!
用户：真实旅客
发布日期：2024年1月29日
Excellent hotel, excellent service and wide number of amenities!
酒店管理层的评论
2024年2月2日，回复：酒店管理层 Guest Experience Supervisor
Hi Mauricio Moreno,We're delighted to hear that you found our hotel excellent, and we appreciate your kind words about our service and wide range of amenities. Providing a positive experience for our guests is our top priority, and we're thrilled to know that we met your expectations.We look forward to the opportunity to welcome you back for another excellent experience.Thank you for choosing the Sagamore!
用户：真实旅客
发布日期：2024年1月25日
酒店管理层的评论
2024年4月2日，回复：酒店管理层 Melvin L, Director of Front office
We are sorry to see that you have left a 3-star rating without any explanation. We would love to hear more about your experience at our hotel so that we can improve our services and make sure that all of our guests have a pleasant stay.
用户：真实旅客
Overall great experience. HIGHLY RECOMMEND
发布日期：2024年1月25日 发布在：HotelsThe Sagamore was beautiful. Despite it being an older building, the upkeep was fantastic. It was clean, comfortable and in the perfect location. The pool was heated, the recreation areas were neat and comfy, there were plenty of services and amenities offered, and the staff was friendly and helpful.
I did request a laundry bag and price slip, the first night I was there and, after being told it would be delivered shortly, it never showed up. Not enough to ruin the experience by any means, but enough to mention it so that their staff can up their training.
Overall a great experience.
酒店管理层的评论
2024年1月28日，回复：酒店管理层 Guest Experience Supervisor
Hi Anonymous,We're delighted to hear that you had an overall great experience at The Sagamore and that you found our historic building beautiful with fantastic upkeep.We appreciate your kind words about the cleanliness, comfort, and perfect location. It's wonderful to know that you enjoyed the heated pool, recreation areas, and the various services and amenities we offer. Your compliments towards our friendly and helpful staff mean a lot to us.We sincerely apologize for the oversight regarding your laundry bag and price slip request. Your feedback is valuable, and we will use it to enhance our training procedures to ensure such lapses are addressed promptly.We look forward to welcoming you back for another fantastic stay at the Sagamore!
用户：真实旅客
发布日期：2024年1月24日 发布在：Hotels
酒店管理层的评论
2024年1月24日，回复：酒店管理层 Guest Experience Supervisor
Hey Dan,We're thrilled to hear that you had a fantastic stay. We appreciate your positive feedback and look forward to welcoming you back for another wonderful stay!
用户：真实旅客
发布日期：2024年1月23日 发布在：Hotels
酒店管理层的评论
2024年1月24日，回复：酒店管理层 Guest Experience Supervisor
Hi Aquil,We're thrilled to hear that you had a fantastic stay. We appreciate your positive feedback and look forward to welcoming you back for another wonderful stay!
