Ratings based on 371 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Brooklyn, NY
Wonderful location steps away from the beachPosted Sep 28, 2015
Great views from the partial ocean view room to the rooftop pool area. The staff was amazing and helpful with everything. Definitely will stay at this hotel again. Walking distance to other restaurants, and shopping and just steps away from the beach.
by A verified traveler
terrible customer servicePosted Sep 21, 2015
Whoever raved about their customer service is crazy. I booked this place for two reasons: location and customer service. One of the two was awful and it was not the location. We booked a king room and when I got there and checked in, we got our room after waiting fifteen minutes. Once we went up, I saw that the room had double beds. I went back down to show proof of my king bed reservation and the man told me they "had no more." Meanwhile, he gave it away to the couple before us. The hotel only has 18 rooms so they really should be aware of the rooms that were booked at the TIME OF BOOKING. My husband has back issues, therefore we had to sleep separately on his birthday vacation. The man offered to give us a king the following day which I agreed to, but then never followed up or offered us any kind of compensation. It's like they did not care. Very poor customer service. Water in shower was luke warm... There was no hand soap...the rim on the glass shower door was cracked and my husband almost cut his hand open. I expected so much more of this hotel after reading reviews!!!!! The location was walking distance to beach and all restaurants. The rooftop pool was adorable, but trust me I could've gotten a better hotel and better service for this price. Lastly, at checkout, their printer wasn't working and he could not print me a receipt. I asked them to email it and here we are two days later with no receipt! Despite the nice rooftop pool, I would never recommend this hotel.
by A verified traveler from NJ
Nice hotel, horrible staff and experience.Posted Sep 9, 2015
The hotel is great! Close to the beach, very clean and modern. The staff and service on the other hand is very unorganized and far from professional. The valet parking misplaced my friends car, yes you read correctly. She requested her car to be pulled up and while she was waiting a car arrived, but it wasn't hers! Eventually the guy working at the front desk had to leave and go help the guys from an outside company they use find my friends car. You pay 29$ for this service and they lose your car. When I checked out I refused to pay for the valet, thankfuly I received that money back in my accout at check out. I booked through Expedia and prepaid for two nights. After my friends car being misplaced and other unpredictable circumstances I decided that checking out after one night would be best. I was told by their management that I would be refunded the money for the night I did not stay at the hotel. Since I booked through Expedia I was told I had to request the refund from them and if expedia needed more information to simply call and my stay of only one night would be verified. It has now been over a week, multiple phone calls and emails and yet the issue still isn't resolved. Not to mention, the price I paid expedia and the price that was on my bill upon check out was significantly different. I will continue to call both the hotel and expedia untill my refund that I was told I was going to receive is in my bank account.
for Everyoneby A verified traveler from New Orleans
Great Stay!Posted Aug 25, 2015
Pros: Location, friendly and helpful staff, clean comfortable rooms
Cons: No complaints or recommendations.
Location: It's on South Beach / Ocean Drive so there is easy beach access with lots of restaurants and bars close by.
We had a very nice stay here. The location was great as we were on Ocean Drive, but just at the end of all of the action, so it was quiet when we were ready to call it a night. The beach is just across the street so it is only a short 3-5 minute walk. The front desk staff was very helpful and courteous. Everything was clean. The rooftop pool was nice. All in all, it was just a great stay and I will definitely plan to stay here again the next time we go to Miami/South Beach!
for Everyoneby A verified traveler
Posted Jun 24, 2015
Hotel in posizione ottima, tranquillo e vicinissimo alla zona più frequentata sia di sera che di giorno. In 10 min a piedi ai raggiunge tranquillamente Lincoln Road, la via principale con negozi e ristoranti. Hotel molto pulito, personale gentilissimo, camere all'altezza delle aspettative.
for Everyoneby A verified traveler from Whangarei New Zealand
Hidden hideaway one block from South BeachPosted Jun 19, 2015
Pros: Welcoming staff, clean modern rooms, pool on roof, restaurant with good food on premises. Availability of beach chairs and umbrellas.
Cons: Signage out the front could be a bit clearer as the restaurant is the hotel frontage and we couldn't find it when we first arrived.
Location: On the main street of South Beach, walking distance to beach, and multiple dining outlets.
After walking past the entrance a few times before realising that it was the hotel we were warmly welcomed, they had valet parking for the car. The room was clean and modern. There was a pool on the roof of the hotel which was great. Walking distance to the beach and multiple places to each just within a 10 minute walk. We only stayed one night but would recommend to others.
for Couplesby A verified traveler
Posted Jun 15, 2015 on Hotels
I stayed at Sense for a long weekend. It was the perfect location for me because it's right on Ocean Drive, but not in the thick of all the partying. I checked out on Saturday, so I can't vouch for the Saturday nights being as quiet. The hotel was nice. The room was clean and the bed was really comfortable. The constructive comments I have are: the hotel doesn't have a clear sign to be seen from the street. Also, the hotel does not have parking so I had to pay to park, and the hotel doesn't comp for the parking which was disappointing. Lastly, the rooftop pool deck was perfect but I was surprised that the pool really isn't a swimming size pool.
for Everyoneby A verified traveler from New York NY
Beautiful cozy hotel, great locationPosted Jun 15, 2015
My experience was great. Beautiful, clean hotel. Great staff and the location was perfect.
for Couplesby A verified traveler from New Jersey
A Wonderful Gem in MiamiPosted Jun 14, 2015
Pros: The hotel was styled very eclectic, beachy yet modern. It was nice they had chairs and umbrella's for us to use; we weren't sure what to expect.
Cons: Coffee in the rooms perhaps; I like to wake up to a cup of coffee.
Location: Because we were just there less then 24 hours can just say, close to beach and many restaurants. A block away was suppose to be shopping.
Really nice hotel, close to beach and shopping. It was our first time in Miami and we were only staying the night so we would be close to the airport after coming home from a week in Key West. We are looking forward to booking another stay at Sense Beach House and getting to know Miami for our next vacation.
for Business Travelersby Christine from washington dc
Great hotelPosted Jun 11, 2015 on Hotels
A great hotel;the staff is really nice; the restaurant is good and not too expensive..with a well decorated setting..You are not far away from the "lively south beach"but far enough to be quiet! Everything new, modern and super clean... Perfect