Posted Aug 23, 2016
The Wyndham and Expedia need to get on the same page. When I booked the room through Expedia, I was expecting the the large room with a couch as shown on the pictures on the web site. Instead what I got was a small studio basically with a king bed and a desk. The room was so small that there was not even enough space to pull the chair away from the desk. Also, there was a terrible smell when I first walked in and the phone did not work. (they never fixed it the entire 4 days I was there either, had to go outside my room every single time I needed to call the front desk. This is unacceptable considering the money I paid for this room.) Also, the maids did not come around until 3-4 in the afternoon. And on one of those days she never came at all, I had to call down and request cleaning (that was the first night there) And on top of it, when I checked in the hotel charged my card 700.00 as well as 298.00, for what I have no idea! I booked through Expedia for a total of 740.88. When I asked the manager she couldn't even give me a accurate breakdown of what the charges were for, considering that I was charged 211.00 when I reserved the room. She explained some "resort fees" that supposedly covers wifi and beach chair rental, which was never explained when I reserved the room, nor by the hotel at check in. I've heard of resort fees at all-inclusive hotels but not for regular stay hotels. The hotel was nice as well as staff but very disappointed with all the false advertisement.