Outdoor pool

Reviews of Sheraton Miami Airport Hotel & Executive Meeting Center

3.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 546 out of 1276 reviews" "
Rating 8 - Good. 297 out of 1276 reviews" "
Rating 6 - Okay. 151 out of 1276 reviews" "
Rating 4 - Poor. 119 out of 1276 reviews" "
Rating 2 - Terrible. 163 out of 1276 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Emiliano, Thornhill

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great
Stayed 1 night in Jan 2024

10/10 Excellent

denise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish they didn't charge for parking. Everything else was perfectly nice and convenient for us. Nice airport hotel. Comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Amanda

Great service and room
Stayed 1 night in Mar 2024

8/10 Good

Jeanie

Liked: Cleanliness, property conditions & facilities
Comfortable room and beds. The pool area is pleasant. However, the view behind the pool and back windows is a construction site, presently a dirt lot with bulldozers and trucks. During the day, there was constant noise from the vehicles. Day and night, of course with the facility being so close to the airport, there was the noise of jets taking off and landing. Bring your ear plugs!
Stayed 1 night in Mar 2024

8/10 Good

LIRONG

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Mar 2024

4/10 Poor

brian

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Needs updating properly
Stayed 1 night in Mar 2024

10/10 Excellent

Peter and Marianna

Liked: Staff & service, property conditions & facilities
The drawback is the accessibility to the Hotel’s entrance. Confusing roadways.
Stayed 1 night in Mar 2024

6/10 Okay

TINA

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

2/10 Terrible

Cesar Jr

Disliked: Cleanliness, staff & service, property conditions & facilities
Outdated and filty! The duvet was yellow old and looks moldy. We asked for a replacement but were told they don’t have a newer duver, they gave us a rugular blanket instead. Room is dusty and bathtub is dirty. Only good thing is it is close to the airport.
Stayed 1 night in Mar 2024

8/10 Good

Kieran, George Town

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Convenience to the airport. Wilingess to receive & hold Amazon packages.
Stayed 1 night in Mar 2024

10/10 Excellent

christopher, covington

Liked: Cleanliness
Stayed 1 night in Mar 2024

6/10 Okay

Christopher, Northampton

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Old and tired facility
Stayed 1 night in Mar 2024

10/10 Excellent

ALFRED, antelope

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle to airport at 3 AM was very helpful
Stayed 1 night in Mar 2024

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, clean, go for the club room with access to the club lounge - breakfast. Beverages and appetizers available in the evening.
Stayed 3 nights in Mar 2024

8/10 Good

Christa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Entrance is nice, open, airy. Rooms are clean, restaurant had decent food. We opted to not stay for breakfast which was $$ ($35/adult, $22/child) buffet style.
Stayed 1 night in Mar 2024
Response from frontdesk on Mar 20, 2024
Thank you for taking out of your time to share your feed back, we hope you came back during your next visit in town and enjoy a great dinning experience with us.

6/10 Okay

Suzandeise

Liked: Staff & service
Disliked: Property conditions & facilities
First room I got had a weird smell. Then I hot another room. Same smell, jyst not as strong.
Stayed 1 night in Mar 2024
Response from frontdesk on Mar 20, 2024
Good evening and thank you for the feedback, the cleanliness and upkeep of our room is a very crucial factor in the service we provide, your feedback will be shared with our housekeeping leadership to ensure this is a one time issue. I apologize for the inconvenience.

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay with easy shuttle
Stayed 1 night in Mar 2024

8/10 Good

La-Verne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and cozy
Stayed 1 night in Mar 2024
Response from frontdesk on Mar 20, 2024
Thank you for your feedback we look forward to having you as our valued guest in your next visit to the city.

10/10 Excellent

Michael

Liked: Amenities
Excellent, all the way around
Stayed 1 night in Mar 2024
Response from frontdesk on Mar 20, 2024
Thank you, we appreciate the feedback, and it will be shared with the team as a way to celebrate achieving our main goal. Excellent service!

8/10 Good

IRA, Ocala

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Older property immediately adjacent to Miami airport. Great parking and shuttle service Rooms clean but older
Stayed 1 night in Mar 2024
Response from frontdesk on Mar 20, 2024
Thank you for sharing about your stay with us, Hope to see you on your next visit to Miami.

10/10 Excellent

Marius

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, excellent service (reception , shuttle bus drivers, housecleaning staff, dining room & bar personnel, etc), walking distance to subway/metro; overall a great experience - thanks Sheraton!
Stayed 4 nights in Mar 2024
Response from frontdesk on Mar 20, 2024
Thank you Marius, your feedback will be shared with the team as a way to celebrate delivering great customer service and making this a great stay!

10/10 Excellent

sara

Liked: Cleanliness, staff & service, property conditions & facilities
Xxx
Stayed 2 nights in Mar 2024

8/10 Good

Jillian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An older, decent hotel with convenient airport location. The rooms are comfortable enough. Service is very good and the outdoor pool area is very nice. Large, heated pool was the highlight. The restaurant was decent as well.
Stayed 1 night in Mar 2024
Response from Sheraton Hotel on Mar 10, 2024
We know your time is valuable and appreciate you taking the time to share your feed back. your feed has been shared with the team as a way of celebrating that we met your expectation. hope to have a you as a guest in your next visit to Miami.

2/10 Terrible

Michel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Yoshifumi

Traveled with group, Business traveler
Liked: Amenities
like old American home, it’s comfortable!
Stayed 3 nights in Mar 2024

6/10 Okay

cierra

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms are small and smell pretty musty. We arrived at 1pm and were told check in was at 3 and they would call us once the room is ready. We returned to the hotel at 3 assuming the room would be ready and they said it would be another hour. We returned again at 4 and were told our room had been ready for an hour and they are not sure why nobody called us. The room smelled musty and definitely not recently cleaned, the aircon was extremely loud. The cost of this hotel is outrageous for the service and very basic dirty rooms.
Response from Sheraton Hotel on Mar 10, 2024
Thank you for taking the time for sharing about your experience, I apologize for not meeting your expectations, and falling behind our standards, your feedback will be shared with management and used as a training and coaching tool.

10/10 Excellent

Melissa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed one night, but it was clean, had airport shuttle,had a great location to good restaurants, and it was quiet and family friendly.
Stayed 1 night in Feb 2024
Response from Sheraton Hotel on Mar 10, 2024
Thank you for taking the time to share your feed back, and letting us know that we accomplish our goal of meting your expectations. your feedback will be shared with the team as a way of celebrating. looking forward to hosting your next in Miami.

2/10 Terrible

STEWART J

Disliked: Staff & service, property conditions & facilities
Terribly cold the whole night. No answer from concierge. Hand cream left used and empty with no cream, the small individual container, terrible experience.
Stayed 1 night in Feb 2024
Response from Sheraton Hotel on Mar 10, 2024
Thank you for sharing your experience your feed back has been shared with management to ensure this is a one time occurrence. Again sorry for the inconvenience . we hope you visit again and give us a chance to make your next stay a better one.

6/10 Okay

jodi

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Air conditioning did not work. It was eventually fixed the next day. Restaurant was limited
Stayed 1 night in Mar 2024

8/10 Good

Peggy

Stayed 1 night in Feb 2024

10/10 Excellent

Wilbur

Liked: Cleanliness, staff & service, property conditions & facilities
Nice patio and pool area. Friendly, clean, safe feeling and would stay again.
Stayed 1 night in Feb 2024

10/10 Excellent

Yangyang

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk offered us two breakfast, and extended the check out time until 4:30pm, and room condition is good. And they have shuttle bus. Recommend!
Stayed 1 night in Feb 2024
Response from Sheraton Hotel on Feb 28, 2024
Thank you for sharing about your stay we would share your feedback with our team as a way to celebrate. again thank you and looking forward to having you as a valued guest in your future visits.

8/10 Good

Sonia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Feb 2024

2/10 Terrible

Alejandro

Disliked: Staff & service
The internet system was down and I couldn't get into my room until 12:30am and I had to leave at 4:000am on a flight for $320 dollars to sleep for 3 hours, a shame, a robbery without a weapon
Stayed 1 night in Feb 2024

10/10 Excellent

Allan

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Close to the airport and excellent service
Stayed 1 night in Feb 2024

10/10 Excellent

Su-Min, Gainesville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a 14 hour layover in Miami. Just a short stay. Room was nice, clean, quiet and comfortable. Bathroom was clean. Airport shuttle runs every 15 min or so. No issues with my stay. Did not eat at the restaurant or had their complimentary breakfast buffet.
Stayed 1 night in Feb 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sheraton Hotel on Feb 27, 2024
We understand your time is valuable and we appreciate you taking the time to share about your stay with us, your feed back will be shared with the team as a way to celebrate delivering the service we aim to. Thank you

2/10 Terrible

Jose

Disliked: Staff & service
Not the best customer service kinda of racist and the booking said free parking and we end up paying $29 each day…

10/10 Excellent

leonel

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel just looks old and outdated. No issues with staff or cleanliness, just not worth the price we paid for the room.
Stayed 1 night in Feb 2024

10/10 Excellent

manni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good place to stay overnight
Stayed 1 night in Feb 2024

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to airport. Safe
Stayed 1 night in Feb 2024

4/10 Poor

Sharon, Franklin

Liked: Cleanliness
Disappointing
Stayed 1 night in Feb 2024

4/10 Poor

william

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The bell staff was very friendly and helped with holding bags as we arrived early. The front desk staff seemed as they were bothered they had to help people. Something so simple the next day was I had called for wake up call at 3am and they confirmed, unfortunately I didn’t get a call, when I was checking out I mentioned it and they just stared at me with. Zero response. I would have hope for a simple sorry about that or at least lie and say they would look into that. Other reviews I saw read talked about the carpet and elevators, elevators seem old and make a lot of noise and feel uncomfortable at time going up or down.
Stayed 1 night in Feb 2024

4/10 Poor

Steve, Meridian

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very old hotel looks as if the rooms have not been remodeled in 30 years the carpet was so dirty that I was washing dirt off my bare feet. I would’ve expected much more for the amount we paid.
Stayed 1 night in Feb 2024

10/10 Excellent

Chris

Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel!
Stayed 1 night in Feb 2024

10/10 Excellent

Traci

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024