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Reviews of Shore Club South Beach

3.5 out of 5
Shore Club South Beach
1901 Collins Ave, Miami Beach, FL

Reviews

8.0

Very Good

Rating 10 - Excellent. 415 out of 999 reviews" "
Rating 8 - Good. 340 out of 999 reviews" "
Rating 6 - Okay. 117 out of 999 reviews" "
Rating 4 - Poor. 60 out of 999 reviews" "
Rating 2 - Terrible. 67 out of 999 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Rosanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2019

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

Dee, Bainbridge Ga

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Me and my fiancé loved everything about Shore Club the staff is amazing
Stayed 4 nights in Sep 2019

10/10 Excellent

Shante

Stayed 3 nights in Jun 2020

2/10 Terrible

Verified traveler

Stayed 3 nights in Jun 2020

4/10 Poor

JoseyDope

Business traveler, Traveled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The problem with the short club is not Shore Club South itself It was the customer service rep at the desk she gave me a hard a time she insisted that my card didn’t work my friend used his American Express Card in she said it didn’t work, I asked for the manager I was told the manager was not there at the moment and was not available I calmly asked her to try my card again and my card worked after the forth time. The representative was very vague unpleasant and unattractive I feel that is why she dealt with me that way , I didn’t arrive to the hotel until 12 o’clock at night so I didn’t get the full experience of the hotel and or the way I was treated I really wish they would have credited me another night it was pretty expensive to be treated like trash I would say that the Hotel needs to improve the representation of their front desk and making sure that every employee has a pleasant up to code up to par uniform and self , at the very end I was charge for the mini bar which I didn’t use any of the items in the minibar my card was just overdraft for mini bar charges and none of the items from the minibar were used or consumed
Stayed 1 night in Mar 2020
Response from Dori C. on Apr 6, 2020
Good Afternoon Ms. Josey, Thank you for taking the time to let us know about your experience. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. I'm sorry that we did not meet your expectations.We will address the concerns accordingly. We hope to welcome you in the future to Shore Club. Stay Safe!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from General Manager on Mar 28, 2020
Hello, thank you for your review! We hope to see you again soon, and please stay safe. Best, Wolf

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2020
Response from General Manager on Mar 30, 2020
Hello James, I am happy that you enjoyed your stay. Please visit us again soon. Best regards and stay safe, Wolf

2/10 Terrible

Jason Miller

Disliked: Cleanliness, staff & service, property conditions & facilities
Bugs living in rooms
The curtains don’t open and you can’t see the ocean. This hotel is full of fine print and I’m not joking watch my video of the bugs in roomt when we asked for more towels. We asked -@ 3 and they had none clean and at 6 the answer was the same. No towels for you.
Video of live bug in bed and they wouldn’t wash our clothes
Key to bike was this dirty but bike is free valet $50
Stayed 4 nights in Mar 2020
Response from General Manager on Mar 28, 2020
Dear Jason Miller, I am very sorry for your experience and your stay with us. Let me apologize for that! I hope, once the current situation is over, that you would give us another chance. Please don't hesitate to reach out to me personally. Best regards, Wolf

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Good location
Great location and nice pool and beach area. Just a bit dated and could use a refresher. Service not great, but not bad, just ‘meh’
Stayed 3 nights in Mar 2020
Response from General Manager on Mar 30, 2020
Hello there, Thank you for your review, we will be working on refreshing our property, in fact we started to change the corridor carpets right before the lockdown. We hope to welcome you again! Best regards and stay safe! Wolf

8/10 Good

Holden

Stayed 5 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Guest Experience Manager on Mar 20, 2020
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Luckily we didn’t stay at the property, but after evaluating the room I will never stay at this property. Please check your beds thoroughly. We found large blood stains on the sheets and even traces of bed bugs. Thankfully we left all our belongings at the door, and left before things could have been worse. In return, the staff was helpful getting our refund. The front desk staff is accommodating. Unfortunately, this establishment needs a uplift and needs to take care of these matters because it hasn’t been the first encounter for their guests. Very disappointed.
Stayed 3 nights in Mar 2020
Response from Guest Experience Manager on Mar 19, 2020
Dear guest, Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then. Sincerely, Guest Experience Manager

4/10 Poor

Sheila, Avon Ohio

So outdated! Bathroom lighting was horrible! Room just mediocre at best. Shower floor was so disgusting!
Stayed 4 nights in Mar 2020
Response from General Manager on Mar 28, 2020
Dear Sheila, Let me apologize for the short comings in your room. I hope overall you enjoyed your stay! Best regards, Wolf

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities
The staff tried to get me in contact with Expedia for a refund on a full night and other things but Expedia was the issue other than the cleanliness at this hotel.
Stayed 4 nights in Mar 2020
Response from Guest Experience Manager on Mar 19, 2020
Thank you for taking the time to provide us with your feedback. We are very sorry to hear that we didn’t meet your expectations during your visit. We hope that you will give us the opportunity to welcome you again soon. Sincerely, Guest Experience Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020
Response from Guest Experience Manager on Mar 18, 2020
Thank you for your rating and we look forward to welcoming you back.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on the beach. Walkable to everywhere. Nice Mexican restaurant. Cocktail service on the beach. Very quiet room. Big, beautiful lobby. Friendly staff.
Stayed 5 nights in Mar 2020
Response from Guest Experience Manager on Mar 18, 2020
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service
Upon checking in with my 3 year old daughter and friend, someone hurled a full can of beer from a top balcony that missed us by a step. It exploded so hard that it freaked out my daughter. Andre the manager was nice enough to upgrade us to a different tower so we didnt have to walk through the garden where the incident happen. In the wake of coronavirus their bathroom by the pool had no soap. I informed the bartender and waitstaff and sure enough went back to the bathroom 2 hours later where there still was no soap available to wash hands.
Stayed 3 nights in Mar 2020
Response from Guest Experience Manager on Mar 15, 2020
Dear guest, Thank you for providing us with your experience. We are extremely sorry to hear about your experience in the room but glad we were able to switch you to a different room. We hope to have the opportunity to welcome you back and make your experience a perfect 5 rating. Best regards, Guest Experience Manager

8/10 Good

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was pretty good and we prefer SC to Royal Palm. The only thing I didn’t like was that when dining in the restaurant, the service was slow. I feel that it was related to the fact that the tip is already figured in.
Stayed 4 nights in Mar 2020
Response from Guest Experience Manager on Mar 15, 2020
Dear William, Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our restaurant service staff didn't meet your expectations. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon. Best regards, Guest Experience Manager

6/10 Okay

Veronica

Stayed 2 nights in Mar 2020

6/10 Okay

Kevin

Disliked: Room comfort
Stayed 4 nights in Mar 2020
Response from Guest Experience Manager on Mar 15, 2020
Thank you for sharing your rating and we hope to have you back soon.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020
Response from Guest Experience Manager on Mar 13, 2020
Thank you for your rating and we look forward to having you again as a guest in our hotel.

4/10 Poor

ilan

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Disaster
Old, very expensive hotel . May be it was cool at the 80s but Seems like it never been remolded since than . Bad service , bad experience Do not go
Stayed 3 nights in Mar 2020
Response from Guest Experience Manager on Mar 15, 2020
Dear Ilan, Thank you for taking the time to provide us with your feedback. We are very sorry to hear that we didn’t meet your expectations during your visit. We hope that you will give us the opportunity to welcome you again soon. Sincerely, Guest Experience Manager

2/10 Terrible

Dylan

Disliked: Cleanliness, room comfort
Not impressed.
We to check out early because it was to loud, room had a strong Oder of bleach, paid for king and received a full or queen, decor or room was not cozy, I can go on and on. Bottom line we did not stay the night.
Stayed 1 night in Mar 2020
Response from Guest Experience Manager on Mar 15, 2020
Sincerely, Guest Experience Manager

2/10 Terrible

Adam

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Guest Experience Manager on Mar 13, 2020
Thank you for your rating and we look forward to having you again as a guest in our hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Guest Experience Manager on Mar 13, 2020
Thank you for your rating and we look forward to having you again as a guest in our hotel.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
The cleaniness was good. Very clean.. house keeping didnt provide us with washclothes 1 out of the 4 days we were there. The room seemed very small. I felt for the price we paid, the property was "saving" space and on toiletries.. But the staff were very friendly. The lobby had art all over the walls. Fridge seemed like it wasn't working. Fully stocked minibar and snacks but I was NOT going to pay 8 dollars for a bottle of water.
Stayed 3 nights in Mar 2020
Response from Guest Experience Manager on Mar 15, 2020
Dear guest, We want to thank you for your comments, and we're extremely sorry to hear about your experience with certain aspects of your stay. Hope you will give us a chance to make things right on your next visit. Sincerely, Guest Experience Manager

8/10 Good

Lena

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty ambience
Fun party pool with yummy food. Spacious bathroom and comfy beds. Perfect location, close to Lincoln road. Good music and on the beach
Stayed 1 night in Mar 2020
Response from Guest Experience Manager on Mar 15, 2020
Dear Lena, Thank you so much for sharing your experience with the hotel. I will be sure to share your feedback with the team. We hope to have you back soon. Sincerely, Guest Experience Manager

6/10 Okay

Verified traveler

Traveled with partner
Liked: Amenities
Disliked: Cleanliness
Rooms old and not very clean. Old carpet and paint
Stayed 3 nights in Mar 2020
Response from Guest Experience Manager on Mar 15, 2020
Dear guest, We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. We hope to be able to welcome you back. Sincerely, Guest Experience Manager

6/10 Okay

A, CT

Traveled with family
Disliked: Property conditions & facilities
Only two elevators working - never bother to have the 3rd elevator working so long wait for the elevators- had construction going on next door, was so loud and dusty, fan in bathroom didn’t work, had a couple of broken concrete tiles in our room, called housekeeping 3 times for a blow dryer - never got it
Stayed 3 nights in Mar 2020
Response from Guest Experience Manager on Mar 15, 2020
Dear guest, Thank you for your candid feedback. I am sorry to hear that you weren't satisfied with your stay. Please email us with a phone number or email address so our Front Desk Manager can discuss your issues personally. Sincerely, Guest Experience Manager

8/10 Good

Nathan

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Mar 2020
Response from Guest Experience Manager on Mar 13, 2020
Thank you for your rating and we look forward to having you again as a guest in our hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good, but missed potential
Overall, Shore Club was a solid choice for staying right on Miami Beach. Location was great--right on the beach; walkable to Lincoln Ave and Espanola Way. The pools and pool area were nice. Value was mediocre, understanding it is South Beach--reasonable prices at the pool bar would have made a significant improvement. The biggest frustrations were with the fire alarm testing inside and outside, which made relaxation a bit difficult. It woke us up at 8am on Friday and was ongoing for a full 15 minutes. There was also testing outside by the pool on a daily basis. It happens, but when you're paying ~$300 a night for a place, it's unfortunate. Lastly, the large jacuzzi by the second pool would have been a game changer on the two days that were unseasonably cold, but the heater was broken, which was a big let down. Made us not want to stay on the property to use the resort, despite paying $38 a day in resort fees on top of the regular room cost.
Stayed 4 nights in Feb 2020
Response from Guest Experience Manager on Mar 6, 2020
Dear guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. We do hope you give us another chance as we will definitely improve our services. Sincerely, Guest Experience Manager

10/10 Excellent

Anneke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet and beautiful
The hotel was amazing. From the valet drivers to the front desk staff. Everyone was accommodating, friendly and helpful. I just wish I stayed a little longer so I could have used the pool. Will definitely consider this place next time I'm in South Beach. I was happy to see adults and couples versus families with lots of children running around (personal bonus)
Stayed 2 nights in Feb 2020
Response from Guest Experience Manager on Mar 5, 2020
Hi Anneke, Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Sincerely, Guest Experience Manager

8/10 Good

Alexander

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, Wifi is meh
The wifi in my room wasn't great. I kept losing connection and worked mainly out of the hotel lobby, etc. But the balcony view I had was really nice (towards the city) and everything else was really great.
Stayed 2 nights in Mar 2020
Response from Guest Experience Manager on Mar 5, 2020
Dear Alexander, Thank you for taking the time to provide us with this wonderful feedback and we apologize for any issues you encountered with our wifi. We hope to welcome you back soon. Sincerely, Guest Experience Manager

8/10 Good

Yadiel, Florida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location good breakfast No parking service Bathroom can be more clean
Stayed 1 night in Mar 2020
Response from Guest Experience Manager on Mar 5, 2020
Dear Yadiel, Thank you for sharing your feedback and please know that in regards to parking, we do offer Valet Services as our parking option. We apologize if you were not informed prior. Sincerely, Guest Experience Manager

6/10 Okay

Janneta

Traveled with group
Liked: Cleanliness
Stayed 3 nights in Feb 2020
Response from Guest Experience Manager on Mar 2, 2020
Thank you for taking the time to rate us and we look forward to welcoming you back soon. Sincerely, Guest Experience Manager

6/10 Okay

Verified traveler

Stayed 1 night in Feb 2020
Response from Guest Experience Manager on Mar 2, 2020
Thank you for taking the time to rate us and we look forward to welcoming you back soon. Sincerely, Guest Experience Manager

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The pool was beautiful. Lobby was beautiful. Rooms upstairs are small and the hallways seem old in comparison with the rest of the hotel.
Stayed 4 nights in Feb 2020
Response from Guest Experience Manager on Mar 2, 2020
Thank you for your positive comments and I am pleased that you had a good stay overall. We hope to welcome you back soon. Sincerely, Guest Experience Manager

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
The fire alarms were blaring at the hotel intermittently for the entire trip with zero warning from the hotel or Expedia when booking or checking in. A complete waste of money on the hotel and Expedia.
Stayed 3 nights in Feb 2020
Response from Guest Experience Manager on Mar 2, 2020
Thank you for sharing your honest feedback! We would like to apologize for the recent experience that you had here! We do the best that we can tend to everyone as fast as we can. We do understand your frustration and understand that although not ideal for having loud alarm noises it is a city-mandated test and we try our best to communicate it promptly to our guests. We hope to have another chance to welcome you back. Sincerely, Guest Experience Manager

4/10 Poor

BugsyCMalone, Bermuda

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Guest Experience Manager on Mar 2, 2020
Thank you for taking the time to rate us and we look forward to welcoming you back soon. Sincerely, Guest Experience Manager

2/10 Terrible

Karen

Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Guest Experience Manager on Mar 2, 2020
Thank you for taking the time to rate us and we look forward to welcoming you back soon. Sincerely, Guest Experience Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Property needs a facelift as it is looking a little tired. Hotel rooms need more hooks and perhaps some area runs in places to reduce the noise of the concrete floors. Shower doors needs to be fixed so the water doesn’t soak the entire bathroom floor. The number of beach loungers should match the number of people staying in the room, not only provide 2 and charge for any additional.
Stayed 6 nights in Feb 2020
Response from Guest Experience Manager on Mar 2, 2020
thank you for sharing your honest feedback with us! We apologize greatly for the less then enjoyable experience that you recently had here at Shore Club! We hope to welcome you back soon and make sure you have a perfect stay. Sincerely, Guest Experience Manager

8/10 Good

Verified traveler

Stayed 2 nights in Feb 2020
Response from Guest Experience Manager on Mar 2, 2020
Thank you for taking the time to rate us and we look forward to welcoming you back soon. Sincerely, Guest Experience Manager

8/10 Good

Stephanie, New York

Traveled with partner
Liked: Cleanliness
Checked in, the ac units weren’t working well in room, switched twice until I had a room w/ AC. Drew in particular was helpful with this matter. Otherwise shore club is all about location, so accept the fact that it’s not as new as some of the surrounding pricier properties. You’re in the heart of sobe. Hit or miss @ this property as far as rooms/service goes. All in all an average stay.
Stayed 4 nights in Feb 2020
Response from Guest Experience Manager on Mar 2, 2020
Dear Stephanie, Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our rooms didn't meet your expectations. This critical feedback will be used to share with our staff. Thank you and look forward to seeing you soon Sincerely, Guest Experience Manager

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We were told on arrival that the Room type we booked (2 queen) was not available and there was nothing they could do. We viewed the alternative they offered and it was terrible. After we refused to accept, and after wasting an hour at the front desk, Miraculously our double queen room “became available”. Next day asked for an hour extension on Checkout (partially to make up for lost time the previous day) and were refused, told “no way”until we asked to speak to manager.
Stayed 1 night in Feb 2020
Response from Guest Experience Manager on Feb 20, 2020
I hope this note finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Sincerely, Guest Experience Manager

8/10 Good

Martin, Hong Kong

Traveled with partner
Liked: Cleanliness, amenities
Great location with direct access to beach. Disappointing only to have one restaurant with limited (mainly Mexican) food. No power sockets near the bedside tables; insufficient shower gel and still using those small plastic bottles which are not environmentally friendly.
Stayed 3 nights in Feb 2020
Response from Guest Experience Manager on Feb 20, 2020
Dear Martin, Thank you for your review. I am glad to hear that overall your experience was positive.This critical feedback will be shared with our team. Thank you and look forward to seeing you soon. Sincerely, Guest Experience Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality and staff. The only downside is that the hotel rooms are definitely very old; but the amenities (i.e. the pool and bars) are all beautiful. Excellent getaway filled with peace and quiet!
Stayed 3 nights in Feb 2020
Response from Guest Experience Manager on Feb 20, 2020
Dear guest, Thank you for this most amazing review. We hope to welcome you back soon. Sincerely, Guest Experience Manager

2/10 Terrible

Ellen

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Guest Experience Manager on Feb 20, 2020
We are sorry to see we did not meet your expectations and look forward to having you back soon.