Sound deadening is non-existent.
Posted Feb 21, 2017
Let me first say that Sophia was wonderful. The rest of the front desk staff could learn from her.
This is listed as a 4* hotel. The outside grounds are wonderful, and the pool area/beach are worthy of 4.5*; but, the hotel itself is 2* at best.
Who uses water-based paint for shower walls? The orange color was nice, at least. The walls and floors in the room are concrete. Not painted, not styled, just concrete. Fancy...?
There's no sound deadening. None. You hear EVERYTHING. Neighbors having sex? Yup. Elevator buzzing at each floor? Yup. Every door closing? Yup. Neighbors getting ice? yup. Neighbors showering? Yup. Neighbors flushing the toilet? Yup. Neighbors watching TV? Guess what...
We didn't sleep a single of the five nights we stayed there.
On the first night, the air conditioning was banging loudly (room 580). We walked down to front desk and were told (without looking at a computer) that they were fully booked and we couldn't be moved. I asked that we at least get someone from maintenance to check it out - "Certainly. I'll send someone up."
We called down three more times and were ignored for 36 hours until Maurice finally moved us at 12:30am on our second night. So two nights with no sleep. No apologies until we spoke to Sophia the next morning.
Our second room, 706, had a queen instead of a King bed, but we were content enough. But I guess they weren't fully booked after all...
And check your final account - we were grossly overcharged.
Comment from Hotel Management
Feb 23, 2017 by Christopher, Hotel Management
Dear Previous Guest,
I am sorry to hear your experience was less than stellar. We are committed to guest satisfaction and take the review comments seriously.Please accept our apologies for any inconveniences caused.Thank you again for alerting us about the issues and leaving feedback.