Ratings based on 903 Verified Reviews

4.1 out of 5
85% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Kensington, MD

Nice hotel with the beautiful view.

Posted Feb 15, 2017
Pros: View at the pool area, good service at the restaurant.
Cons: Complimentary parking? We had very good deal on hotel cost, but parked our car some place else, because it was costly.
Location: Location is very good, parks, restaurants, shopping steps away.
The experience was very pleasant. Hotel staff was polite and nice. The room was clean and comfortable and also it was very quite. We didn't need cleaning service every day and had privacy sign on the door and it was respected. In other hotels, they would question the sign "privacy, please", enter the room and ask: "Do you need cleaning?". Nice gym and sauna at the roof top. I am sure it would be even better, if we would have upgraded room with the view of the bay area, but we were on the budget, it was a business trip.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jan 2, 2017
Cons: tv guide and phone connection
Location: Enjoyed Coconut Grove
Everything was good except there was no guide for the tv programs and mobile phone connection was not stable.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 21, 2016 on Hotels
3 out of 5
by A verified traveler

Posted Dec 7, 2016 on Hotels
Good location hotel is a little tired but for the price it was a good value
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 6, 2016 on Hotels
3 out of 5
by A verified traveler

Posted Dec 5, 2016 on Hotels
Food terrible, service good
2 out of 5
by A verified traveler

Disappointing Hotel

Posted Dec 5, 2016
Pros: Nothing
Cons: Training for the reception staff on how to treat their customers
No welcome at this hotel. No one at the reception area seemed interested in us and at the check out the receptionist seemed in a hurry to get rid of us. The only positive was it was in the centre of Coconut Grove, which is a lovely place.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location,

Posted Nov 28, 2016
Friendly attentive staff, lovely pool, nice size room,
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 27, 2016 on Hotels
4 out of 5
by A verified traveler

convenient and could be nice if renovated

Posted Nov 23, 2016 on Hotels
The hotel is in need of a renovation. The furniture is ugly and banged up, the room did not even have a refrigerator and they were working on the floors of the dining room at the time guests came for breakfast! Our room did not have a balcony!