Ratings based on 98 Verified Reviews

4.2 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 9, 2017
Friendly staff, good transportation via shuttle service to the airport.
Comment from Hotel Management
Jan 10, 2017 by Lucia Ojeda , Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely Lucia Ojeda
4 out of 5
Recommended
for Everyone
by A verified traveler from michigan

Nice hotel. Far from downtown but worth the drive

Posted Dec 30, 2016
Cons: Follow-up.
Everything was fine while there. But I left a computer cord on the desk in my room. I called twice and was told they would look into it but never called back. I explained it was a specialized ford but no effort made. They got my money and loved on. Service is everything. Nice hoe but if they are not putting my interested first, I will not stay there again.
Comment from Hotel Management
Jan 2, 2017 by Lucia Ojeda , Hotel Management
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely Lucia Ojeda
5 out of 5
Recommended
for Everyone
by A verified traveler from Bronx, NY.

Nice hotel, close to everything

Posted Dec 10, 2016
Nice hotel, close to everything. The only I suggest to put more and big sign, so we can get there without confuse.
Comment from Hotel Management
Dec 10, 2016 by Luisana, Hotel Management
Hi Novas, Thank you for the review and for the Suggestion. We are working on the lighting outside of the property. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay for 10 nights

Posted Oct 2, 2016
Thanks staybridge, we had a wonderful stay at the hotel. Fam. CHOCOLAAD
Comment from Hotel Management
Oct 7, 2016 by luisana, Hotel Management
Hi, We hope to see you again soon. Thank You, Luisana F
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 17, 2016
I stayed for a week in the hotel. Nice and helpful staff. I will return to this hotel again in a couple months. The room is confortable and has everything that you will need in your stay
Comment from Hotel Management
Sep 18, 2016 by Dora Lopez, Hotel Management
Dear guest, Thank you very much for your feedback. I'm glad you enjoyed your stay at our hotel. I really look forward having you with us again soon. Best regards, Dora Lopez Front Office Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel

Posted Sep 8, 2016
Will definitely return very comfortable, friendly staff!
Comment from Hotel Management
Sep 10, 2016 by Dora Lopez, Hotel Management
Dear traveler, I'm glad to hear that you enjoyed your stay with us. Thank you very much for coming to our hotel, and I hope to see you back soon. Best regards, Dora Lopez Front Office Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler from buffalo, ny

Luxury, Vacation

Posted Aug 30, 2016
This hotel was excellent. The staff were very pleasant, my room was phenomenal, and I felt so much at home. I loved this hotel.
Comment from Hotel Management
Aug 30, 2016 by Dora Lopez, Hotel Management
Dear Cherrelle, I am very happy to hear that you enjoyed the high level of service that we strive to provide for all of our guests. Thank you very much for choosing our hotel for your stay, and I really look forward having you again with us soon. Warm regards, Dora Lopez Front Office Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 27, 2016
The staff was more than helpful. They made sure I had a shuttle to the port for my cruise. They also were able to give me a free ride to walmart to pick up some things. Beautiful lobby and well maintained. Would definitely stay here again!!!
Comment from Hotel Management
Aug 28, 2016 by Dora Lopez, Hotel Management
Dear guest, I am very glad to hear that you enjoyed your stay with us. I hope you enjoyed your cruise, and definitely look forward having you back at our hotel during your next travels to Miami. Best regards, Dora Lopez Front Office Supervisor
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Curacao

Nice hotel with a lot of space. Good amenities.

Posted Aug 19, 2016
Pros: The surroundings and the ambiance.
Cons: The hotel was difficult to find.
Location: Walmart, restaurants, Dolphin mall
I was alone, but had a fine experience because of the way they make me feel.
Comment from Hotel Management
Aug 22, 2016 by Dora Lopez, Hotel Management
Dear Mimi, I'm very happy to hear that we were able to make you forget you were staying on your own. I definitely look forward having you with us again soon! Best regards, Dora Lopez Front Office Supervisor
4 out of 5
Recommended
for Families
by A verified traveler from Cancun

Nice hotel, great location.

Posted Aug 19, 2016
Pros: Cleanliness, location, rooms.
Cons: More variety at breakfast
Location: There is a good restaurant nearby called Doral Ale House serves delicious ribs. Dolphin Mall is also nearby.
It is a very comfortable and pleasant hotel, the facilities are clean and well maintained. It is located in a very nice and quiet area, close to everything. The front desk staff was very friendly to us. The only detail was very evil person in charge of breakfast, a woman named FATIMA was rude and mean to my little daughter, and shouted abuse. That caused a bad impression of the whole hotel for us. Also we saw mistreating other hotel employees. For the rest, we believe we made a good choice with this hotel.
Comment from Hotel Management
Aug 22, 2016 by Dora Lopez, Hotel Management
Dear Cecilia, Even though I am happy to hear that you enjoyed your stay at our hotel, I'm appalled to hear that you had such an encounter with someone from our staff. I want you to know that that is not the standard at our hotel, and that we take these issues very seriously. Rest assured that we will address this with our team member, and we will make sure that this does not happen again in the future. So I want to say thank you for staying with us, and I hope you give us another chance to serve you again in the future. Warm regards, Dora Lopez Front Office Supervisor