Really nice hotel!
Posted Jan 28, 2017
I had to call for the shuttle and luckily I told them exactly where I was, as when it came it wasn't marked with the hotel's name. I reached hotel and was able to check in by 1:30pm. I felt instantly at home, the suite was big, clean and bed comfortable. It had kitchen complete with utensils, standard refrigerator, stove and sitting area with sofa etc. I was pleasantly surprised. Breakfast again exceeded my expectations and overall it was value for money. I ordered dinner room delivery from the Hilton hotel next door
However I was quite disappointed with the staff's response to my multiple phone calls enquiring about my phone charger I had forgotten in the room. Their reaction implied that I was lying and another tried to convince me that if housekeeper had seen it, it would be in the "lost and found " and it wasn't there.
Comment from Hotel Management
Jan 30, 2017 by Lucia Ojeda , Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
Lucia Ojeda .