Ratings based on 1,265 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Southern New Jersey

Nice stop over

Posted May 29, 2016
We just came off a Carnival Cruise and stayed here for a day before taking a flight home. Excellent hotel and beach facilities. Loved all of the staff. Will come here again for an extended stay in South Beach.
Comment from Hotel Management
Jun 5, 2016 by Jim , Hotel Management
Hello Joe and Wendy, Thank you so much for taking the time to write us about your previous visit. I am so happy to hear that you had such a wonderful time during your quick layover. I will be sure to thank our teams for the incredible job they did! Thank you again for your amazing comments, and we can't wait to see you back on the beach. Best, Jim
4 out of 5
by A verified traveler from t

Nice hotel . Good location

Posted May 15, 2016
Nice hotel. Nice staff. Comfy rooms . Only problem is no one ever informed us of what time we had to check out (11am) and ended up charging us 150usd for each extra hour . They didn't even call us. Or mention it. I travel a lot and usually the hotel will call or slip a note under the door to remind you of check out. When I mentioned this they just shrug their shoulders. Other than that it's a nice hotel. Not as fancy as the others but good value for money. And umbrellas are an extra charge which isn't fair .
Comment from Hotel Management
May 22, 2016 by Jim, Hotel Management
Hello Chris, Thank you so much for taking the time to write us about your previous visit. I am so happy to hear that overall you had a great stay. I am sorry to hear about the unfortunate opportunities that you encountered, and I promise to do everything I can to ensure that they are bettered in the future. Thank you again for your comments, and we hope to see you back on the beach soon. Best, Jim
4 out of 5
by A verified traveler from CT Folks

Great Area/Location

Posted May 3, 2016
It was a bit to dark in the hallway but overall a unexpectedly great hotel
Comment from Hotel Management
May 4, 2016 by Jim, Hotel Management
Hello Turning 40, Thank you so much for taking the time to write us about your previous visit. I am so happy that you enjoyed your visit with us. Please know that I will address the opportunities that you mentioned. Thank you again for your amazing comments, and we hope to see you back on the beach soon. Best,
4 out of 5
by A verified traveler

good

Posted Apr 30, 2016
Pros: beach
Cons: room noisy
Location: busy area
very convenient .nice garden ,pool ,beach, restaurant can be better
Comment from Hotel Management
May 2, 2016 by Jim, Hotel Management
Hello, Thank you so much for taking the time to write us about your visit. I am so happy to hear that you enjoyed your time with us, especially at the beach. I will be sure to thank everyone for the awesome job they did, and we hope to see you back on the beach soon. Sincerely, Jim
4 out of 5
by A verified traveler from g

quick get away

Posted Apr 29, 2016
Excellent staff, even when we had to switch rooms due to the carpet being wet. Food at the pool was delicious. Free bike to rent and ride on board walk. Breakfast at social hall was suffice. Definately would come back. Cons: room a bit small for 2 adults and 2 kids. No good views of the beach from any room of the hotel.
Comment from Hotel Management
May 2, 2016 by Jim, Hotel Management
Hello, Family Escape, thank you so much for taking the time to write us about your quick getaway. I am so happy to hear that you enjoyed almost everything about your trip, and I am so happy to hear that you would return in the future. I will be sure to thank everyone for the amazing job they did, and we can't wait to see you back on the beach. Best, Jim
5 out of 5
by A verified traveler from Chattanooga, TN

Posted Apr 28, 2016
Wonderful trip! Resort staff was excellent! Ask for Edwin at the beach and Omar at the inside bar. Will visit again soon!
Comment from Hotel Management
May 2, 2016 by Jim, Hotel Management
Hello Katie, Thank you so much for taking the time to write us about your previous visit. I am so happy to hear that everything was wonderful and the staff was amazing! I will be sure to thank Edwin and Omar for the incredible job they both did taking care of you. Thank you again for your fantastic comments, and we can't wait to see you back on the beach. Best, Jim
3 out of 5
by A verified traveler from Chicago

Beautiful beach,but

Posted Apr 28, 2016
Beautiful beach along South Beach Miami. Hotel was comfortable. Food and drink prices were outrageous and service was just mediocre for the expense. I actually was charge $9.50 for a can of soda, and two rounds of drinks for 4 cost over $160, pricey even though gratuity was included. There was a convenient liquor store nearby that remedied that. Tiny gym, though great running along the beach. Restaurants around the area were ok, though again expensive with poor service.
Comment from Hotel Management
May 2, 2016 by Jim, Hotel Management
Hello Pamela, Thank you so much for taking the time to write us about your previous visit. I am so sorry to hear about the unfortunate opportunities that you encountered with the service at the restaurants, and the pricing. I assure you that I will follow up with our teams to address the service lapses. Thank you again for your feedback, and we hope to see you back on the beach soon. Sincerely, Jim
3 out of 5
by Sharon from MA

stay in south beach

Posted Apr 26, 2016 on Hotels
the hotel was nice- room was small but clean. we had to pay a resort fee even though we were only there one night and didn't have time to use the pool.
Comment from Hotel Management
Jul 2, 2016 by Jim, Hotel Management
Hello Sharon, Thank you so much for taking the time to write us about your previous visit. I am so happy to hear that you enjoyed your say with us, especially our awesome rooms. I am sorry to hear about the unfortunate opportunities, and I assure you I will address them with our team to see if there is any alternatives we can create. Thank you again for your feedback, and we hope to see you back on the beach soon. Best, Jim
4 out of 5
by A verified traveler

Great hotel, would go back

Posted Apr 23, 2016
Great location, nice pool and easy access to the beach. Staff was fantastic and very helpful. Our only complaint would be that the cost of the beach umbrellas isn't included in the resort fee, they cost extra.
Comment from Hotel Management
Apr 24, 2016 by Jim, Hotel Management
Hello, Thank you so much for taking the time to write us about your previous visit. I am so happy to hear that you enjoyed your time with us, especially our staff, and our amazing location! I will be sure to thank our teams for the incredible job they did taking care of you. Thank you again for your amazing comments, and we can't wait to see you back on the beach soon. Best, Jim
5 out of 5
by A verified traveler

Funky decor, comfortable hotel right on the beach

Posted Apr 23, 2016
Pros: Happy hour from 5-6 is a bonus.
Location: Good location in south beach close to shopping and restaurants.
Like all Kimptons, the atmosphere in this hotel is fun and funky. Room was very comfortable and beach and pool were lovely.
Comment from Hotel Management
Apr 23, 2016 by Jim, Hotel Management
Hello, Thank you so much for the awesome comments! I am so happy to hear that you enjoyed the location to all that Miami has to offer. I will be sure to thank everyone for the great job, and we can't wait to see you back on the beach. Best,