Property amenity

Reviews of Kimpton Surfcomber Hotel, an IHG Hotel

4.5 out of 5
Kimpton Surfcomber Hotel, an IHG Hotel
1717 Collins Avenue, Miami Beach, FL

Reviews

8.2

Very Good

Rating 10 - Excellent. 473 out of 1004 reviews" "
Rating 8 - Good. 261 out of 1004 reviews" "
Rating 6 - Okay. 130 out of 1004 reviews" "
Rating 4 - Poor. 82 out of 1004 reviews" "
Rating 2 - Terrible. 58 out of 1004 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick James

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 3 nights in Mar 2024
Response from Kimberly on Mar 16, 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

8/10 Good

Barb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Khaldoon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Kimberly on Mar 16, 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Excellent

Malini

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kimberly on Mar 16, 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

4/10 Poor

Julia

Traveled with family
Very noisy and quite small & dated in rooms . Felt very well used . Outdoor pool area was very nice and well landscaped but wouldn’t stay there again
Stayed 1 night in Mar 2024
Response from Kimberly on Mar 4, 2024
We sincerely apologize for any inconvenience caused by the room not meeting your expectations. Your feedback is invaluable to us, and we're delighted that you enjoyed our pool area. We're committed to improving our standards and ensuring a better experience for you next time. We look forward to welcoming you back soon for a more enjoyable stay

8/10 Good

Shannon

Stayed 1 night in Feb 2024
Response from Kimberly on Feb 24, 2024
Thank you immensely for your positive review. Your feedback is incredibly valuable to us. We're committed to providing an even better experience next time you visit. We can't wait to welcome you back and exceed your expectations.

10/10 Excellent

Alexia

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Kimberly on Feb 15, 2024
Thank you for the fantastic 5-star review! We're delighted that you enjoyed your recent stay with us. Your positive feedback means the world to us. Looking forward to welcoming you back soon!

10/10 Excellent

Julie

Very comfortable property
Stayed 1 night in Feb 2024
Response from Kimberly on Feb 3, 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

8/10 Good

Anta

Stayed 4 nights in Jan 2024
Response from Kimberly on Feb 3, 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

4/10 Poor

Andreea

Disliked: Property conditions & facilities
There was extremely, extremely cold in the rooms. The rooms were not getting any heat. The entire heating/ cooling was not working
Stayed 3 nights in Jan 2024
Response from Kimberly on Feb 3, 2024
We apologize for any inconvenience caused by our heating system being unavailable due to our location. Regrettably, we failed to offer the option of a portable heater during your stay. We'll ensure better communication moving forward.

10/10 Excellent

Eleiyah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place will be back soon.
Stayed 1 night in Jan 2024
Response from Kimberly on Feb 3, 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Excellent

Robert

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay very much. Front desk and pool staff were exceptionally friendly and went out of their way. Will definitely stay again.
Stayed 3 nights in Jan 2024
Response from Kimberly on Jan 21, 2024
Thank you for your recent stay and for the glowing 5-star review! We are delighted to hear that you had a positive experience. Your feedback means the world to us, and we hope to continue exceeding your expectations in the future.

8/10 Good

edward, des moines

Disliked: Cleanliness
Stayed 4 nights in Jan 2024
Response from Kimberly on Jan 21, 2024
Thank you for choosing to stay with us. We appreciate your trust and hope your recent visit was enjoyable. Your presence is valued, and we look forward to welcoming you back soon.

6/10 Okay

Joanne

Liked: Cleanliness
Lovely pool and great proximity to the beach It unfortunately is right next door to the SLS property which has a non stop party blasting music situation The surfcomber itself is quite noisy…. No quiet space to chill except your room If you are looking for a chill and quiet hotel…. Keep looking this isn’t it
Stayed 4 nights in Jan 2024
Response from Kimberly on Jan 21, 2024
I deeply apologize for the noise issues you experienced during your recent stay. Your comfort is important to us, and we understand the impact this had on your experience. We are actively addressing the matter to prevent future disturbances. Thank you for bringing it to our attention, and we hope to have the opportunity to provide a more peaceful stay in the future.

10/10 Excellent

Mona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very functional, in the middle of the very expensive hotels but offers a great value. The staff was amazing working on all locations. Front desk staff was very nice and helpful. The room was small, but had all what I needed.
Stayed 3 nights in Dec 2023
Response from Kimberly on Jan 12, 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

8/10 Good

Eleonora M

Stayed 4 nights in Dec 2023
Response from Kimberly on Feb 3, 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

4/10 Poor

Hassan, Concord

Liked: Staff & service
Ok
Stayed 4 nights in Dec 2023
Response from Kimberly on Jan 12, 2024
Hi Hassan, thank you for taking your time in giving us your feedback. We apologize that you had some issues during your stay. We are hoping that you will give us a chance to prove our hospitality.

4/10 Poor

Julie

Stayed 1 night in Dec 2023
Response from Kimberly on Jan 12, 2024
Hello Julie, thank you for taking your time in giving us your feedback. We apologize that you had some issues during your stay. We are hoping that you will give us a chance to prove our hospitality.

6/10 Okay

Andreea, Mclean

Liked: Cleanliness
Stayed 8 nights in Dec 2023
Response from Kimberly on Jan 12, 2024
Hello Andrea, thank you for taking your time in giving us your feedback. We apologize that you had some issues during your stay. We are hoping that you will give us a chance to prove our hospitality.

10/10 Excellent

Angelina

Stayed 1 night in Dec 2023
Response from Kimberly on Jan 12, 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

4/10 Poor

Laurie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kimberly on Jan 12, 2024
Thank you for taking your time in giving us your feedback. We apologize that you had some issues during your stay. We are hoping that you will give us a chance to prove our hospitality.

10/10 Excellent

Daniel, las vegas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming hotel, staff was very accomodating. We liked the area around the hotel too. Going out for a morning run on the beach, yoga classes and lots of shopping and restaurants around.
Stayed 4 nights in Dec 2023
Response from Kimberly on Jan 12, 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

8/10 Good

Donald, Tulsa

Stayed 5 nights in Dec 2023
Response from Kimberly on Jan 12, 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

6/10 Okay

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff.
Stayed 2 nights in Dec 2023
Response from Kimberly on Dec 22, 2023
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Kimberly on Dec 22, 2023
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

2/10 Terrible

Xianhui

Stayed 3 nights in Dec 2023
Response from Kimberly on Dec 22, 2023
Thank you for taking your time in giving us your feedback. We apologize that you had some issues during your stay. We are hoping that you will give us a chance to prove our hospitality.

8/10 Good

Luetfue

Traveled with partner
Liked: Cleanliness, staff & service
I was a bit nervous about some recent bad reviews, but turned out to be a really nice stay. Great location, nice lobby area with a cool & busy bar/restaurants. Staff was super nice and friendly. rooms a bit on smaller side and a bit outdated. Only watch-out is that most rooms have no views the way the hotel layout is. For a 1-2 night stay and if you score a good great I can only recommend.
Stayed 2 nights in Dec 2023
Response from Kimberly on Dec 22, 2023
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

2/10 Terrible

John

Stayed 3 nights in Dec 2023
Response from Kimberly on Feb 3, 2024
We're truly sorry to hear that your recent stay fell short of your expectations. Your feedback is invaluable, and we're committed to making immediate improvements. Thank you for bringing this to our attention.

4/10 Poor

Serena

Stayed 3 nights in Dec 2023
Response from Kimberly on Jan 12, 2024
Hello Serena, thank you for taking your time in giving us your feedback. We apologize that you had some issues during your stay. We are hoping that you will give us a chance to prove our hospitality.

10/10 Excellent

Yancy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kimberly on Feb 24, 2024
Thank you immensely for your glowing 5-star review! Your feedback is incredibly valuable to us. We're committed to providing an even better experience next time you visit. We can't wait to welcome you back and exceed your expectations.

10/10 Excellent

Nimish

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Kimberly on Dec 14, 2023
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Excellent

Matthew Peter Manis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and it was close and convenient to get to the beach. Good dining options nearby as well.
Stayed 2 nights in Dec 2023
Response from Kimberly on Dec 14, 2023
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Excellent

Kali

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food at the restaurants was delicious and the service around the pool was fantastic!
Stayed 3 nights in Dec 2023
Response from Kimberly on Dec 14, 2023
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wife and I stayed at Kimpton Surfcomber for 4 days just want to say staff was amazing trying to make our weekend memorable. Location is great walking distance to beech, shopping and done great restaurants We will definitely be back again
Stayed 3 nights in Dec 2023
Response from Kimberly on Dec 14, 2023
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

8/10 Good

Paulo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Kimberly on Dec 14, 2023
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

2/10 Terrible

Liliana

Room took long to get view was not ocean front it was covered by palm trees
Stayed 1 night in Dec 2023
Response from Hello Joseph, Thank you for taking your time in gi on Dec 14, 2023
Hello Liliana, Thank you for taking your time in giving us your feedback. We apologize that you had some issues during your stay. We are hoping that you will give us a chance to prove our hospitality.

10/10 Excellent

Darnell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great space
Stayed 1 night in Nov 2023
Response from Kimberly on Dec 14, 2023
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

8/10 Good

Charles Leland, Denver

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The food at High Tide bar (the outside bar by the pool) is delicious. The High Tide bar staff is average at best. Good thing the gratuity is built into the High Tide bar bill as the staff is pretty lax & attention to detail isn’t part of their forte. Orders get screwed up. Ask for drinks & never receive them. Maybe the High Tide staff can’t hear because the music is extremely loud in the afternoon. I love the music, don’t get me wrong. The Hyde Beach club next door has a boisterous/rowdy atmosphere that spills into the ambience of the Kimpton Surfcomber. As if there are competing music selections. It reminds me of Cabo San Lucas. The remainder of the staff are very pleasant & helpful even if they don’t seem enthused to be there. The beach cruiser bicycles that are available for hotel patrons need major help. The bicycles are pretty beat up but that intensifies the amount of effort needed to ride them. Quaint remodeled hotel. No frills. Walkable to about everywhere in South Beach. The hotel butts up to the South Beach boardwalk which is really convenient for riding bikes, walking, jogging, rollerblading, longboard skateboarding, etc… Vegetation on property is beautifully manicured. I would visit again as I didn’t go there for top notch Ritz Carlton service. The Kimpton Surfcomber location is excellent. Seems most people go here to party & have a blast. Which I did as well. This is a reflection of my experience & I went the week after Thanksgiving.
Stayed 5 nights in Nov 2023
Response from Kimberly on Dec 14, 2023
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Excellent

Lyudmila

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly stuff. We arrived 3 hours before check in and got a room immediately. Good bar by the pool. Best chicken wings!
Stayed 3 nights in Nov 2023
Response from Kimberly on Dec 14, 2023
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

8/10 Good

giuseppe

Can be a little loud if you stay at the garden rooms near the restaurant… but enjoyed my stay , nice hotel….. it is Miami so you expect some type of noise
Stayed 3 nights in Nov 2023
Response from Kimberly on Dec 14, 2023
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

8/10 Good

Kurt, Marietta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Kimberly on Dec 3, 2023
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

6/10 Okay

Kohei

Traveled with family
Liked: Cleanliness, staff & service, amenities
shower drain was poor
Stayed 1 night in Nov 2023
Response from Kimberly on Dec 3, 2023
Hello Kohei, Thank you for taking your time in giving us your feedback. We apologize that you had some issues during your stay. We are hoping that you will give us a chance to prove our hospitality.

8/10 Good

Erica

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Cute hotel right on the beach that's close to shopping on Lincoln Road and some nice restaurants.
Stayed 3 nights in Nov 2023
Response from Kimberly on Nov 24, 2023
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Excellent

Gabriela

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Kimberly on Nov 24, 2023
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Kimberly on Nov 24, 2023
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Excellent

Edgar

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All hotel employees were a pleasure. Everyone was nice and attentive. I would definitely return and refer friends and family.
Stayed 5 nights in Oct 2023
Response from Kimberly on Nov 24, 2023
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

6/10 Okay

Presley

Traveled with family
Disliked: Property conditions & facilities
The restaurant staff was fabulous and the food was veey good. However hotel property overall needs significant renovation, especially the guest rooms and bathrooms. The is significant rust, peeling and other discoloration around the tub, etc. Also rooms are very small and markedly smallee than they appear in photos. Finally we had other disappointments in the room and when asked for a 1-night comp we were refused. Fabulous experience in Miami but would likely select a different property next visit, unless upgrades are made.
Stayed 3 nights in Oct 2023
Response from Kimberly on Nov 24, 2023
Hello Presley, Thank you for taking your time in giving us your feedback. We apologize that you had some issues during your stay. We are hoping that you will give us a chance to prove our hospitality.

8/10 Good

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Miami weekend
Always nice to stay at the Surfcomber, great location, friendly people, relax and good fun.
Stayed 4 nights in Oct 2023
Response from Kimberly on Nov 24, 2023
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

6/10 Okay

James

Traveled with family
Liked: Cleanliness, staff & service, amenities
Too noise at night
Stayed 6 nights in Oct 2023
Response from Kimberly on Nov 24, 2023
Hello James, Thank you for taking your time in giving us your feedback. We apologize that you had some issues during your stay. We are hoping that you will give us a chance to prove our hospitality.

8/10 Good

IAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Kimberly on Nov 24, 2023
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!