So very disappointing
Posted Feb 20, 2017
Having had lunch at this hotel during a previous trip, we had high hopes for a great stay. They disappeared upon check in and never returned.
There were so many issues (both large and small) but it has to be said that the hotel has some great facilities and lots of potential.
Good Points: Some of the staff are excellent. The roof top pool and roof top terrace are both great.
Not so good points:
- Front desk staff told us the room was ready but was being inspected. We sat for 15 mins and I asked how long it would be as we would simply go for a walk if it was to be too long. Told 5-10 mins and they would take us. Waited 25 minutes and asked again (different person by now) Told that the room had been ready for 20 minutes and they didn't know why we were left there.
- Room was extremely noisy. Not only is the alleyway a service road for garbage truck etc, there was work being done right outside our window - it started at 7.45 am until I complained then it was put back to 9am
- Bars close between 10-11pm.
Lots of other small things - no real point listing them.
Still love Miami - just will not return to this hotel