Ratings based on 404 Verified Reviews

4.0 out of 5
81% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Reno, NV

WOULD NOT RECOMMEND TO AN ENEMY!

Posted Apr 20, 2017
Pros: Nothing but the great location!
Cons: Everything~especialy the service!
Location: Near the beach
First thing when we got checked into the room, I wanted to call the rest of my travel companions to let them know that we had arrived. I picked up the phone and it literally fell apart in my hand! I went down to the desk to get it fixed or get a replacement, their so called engineer came to the desk and said the battery was dead (what that has to do with the phone being in pieces, I have not figured out) She replaced the battery and said I would have no phone until the next day because the battery needed to charge(?!?) No necessities like soap, shampoo in the bathroom.. The next day, I tried the phone again (still not working) because the so called internet service in the hotel was not working (forgot to tell you about that). I thought we probably needed a password like guest or something. My travel companion went to the desk this time and asked about it. That person gave her explicit instructions on how to access it. We did as they told her and it still didn't work so I went down & asked someone to come up & fix it. They sent the doorman (!) who was able to get us onto the internet---very, very slow internet almost like the old dial up. He radioed the engineering & she (the same one who replaced the battery the night before) came up to find out why we still had no phone & said she was sorry but there wasn't much she could do but would call the phone company & it would be fixed that day. Well we were there for 4 days & never had a phone. Lousy service
Comment from Hotel Management
Apr 26, 2017 by Customer Service, Hotel Management
We appreciate your feedback, Sharon. We're deeply disappointed to hear that your stay with us was less than ideal. We strive to offer our guests quality service and comfort. However, your experience is not on par with the service we're accustomed to providing. We'll be addressing your concerns with the appropriate members of our team. Please consider allowing us another chance to provide you with the excellent service we're capable of.
1 out of 5
by A verified traveler

Nasty, just nasty.

Posted Apr 19, 2017
The place was filthy. There were roaches everywhere and the hotel rooms are are not what they are advertised as being. Never, ever stay at this dump.
Comment from Hotel Management
Apr 22, 2017 by Customer Service, Hotel Management
Dear Guest, We appreciate the feedback. We're disappointed you had such challenges during your time with us. Your experience is not on par with the level of service we're accustomed to sharing with our guests. We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard. We do hope you give us another opportunity to share a more positive experience with you soon.
2 out of 5
by A verified traveler from NY

Do not recommend

Posted Apr 15, 2017
After being out all day, we get back at 10:30pm and everything is dark. We pass by a hotel employee who does not tell us the situation, we get to our room using our phone flashlights and everything is inoperable. So we go back down and the same employee tells us that something happen with the electricity and it won't come back up til 2 am. And that was Day one. Taking a shower was not good at all. We had to wait atleast 40 mins between showers bc the water would not got down quickly. Cleanliness of the hotel was ok. I will not be staying here next time.
Comment from Hotel Management
Apr 18, 2017 by Customer Service, Hotel Management
Dear Guest, We appreciate the feedback. We're disappointed that your time with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We hold ourselves to a higher standard. Your happiness and satisfaction are important to us so we'll be addressing your concerns with the appropriate members of our team moving forward. We hope you give us another opportunity to demonstrate the high-caliber service we're capable of sharing with our guests.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Perfect!

Posted Apr 14, 2017
Very much enjoyed the Hall. Close to the beach, has a restaurant, has a bar, and has a pool. All my biggest necessities. Fun decor and great overall location!
4 out of 5
Recommended
for Everyone
by A verified traveler from Leicester, England

Great location and added extras

Posted Apr 14, 2017
Good location for a Miami Beach stay. Swimming pool and outside areas a lovely bonus. We didn't use the beach as we did not really have time but loungers and towels etc are included in the resort fee. WiFi good and also included in resort fee. Staff very helpful, we were able to check out a little later than usual which gave us chance to freshen up ready for the long flight home and our luggage was stored until we were ready to depart.
1 out of 5
by A verified traveler from Calgary, Alberta Canada

Terrible service, power issues

Posted Apr 13, 2017
Pros: location
Cons: issues with service and power issues, compensate the guest
Location: the beach was a couple blocks away.....
Great location and the pictures are very misleading, very very small room, parking issues, poor staff service. very very noisy hotel, wall thin and hear everthing
Comment from Hotel Management
Apr 16, 2017 by Customer Service, Hotel Management
We appreciate the feedback, Mark. We're disappointed you had such challenges during your time with us. It's unfortunate we didn't exceed your expectations. We regret that your time with us was less than ideal. We'll address your concerns with our team moving forward. We look forward to hosting you again soon for a more positive experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Love the pool view suite, very spacious!

Posted Apr 9, 2017
Very close to everything and love the beach access :)
4 out of 5
Recommended
for Everyone
by A verified traveler from Dayton, Ohio

Weekend getaway

Posted Apr 4, 2017
Came to Southbeach for a weekend getaway. The Hall was close to the beach, shopping, and food. Would definitely recommend and would stay again if we go back. Great place and LOVED the decor!
2 out of 5
by A verified traveler

A block away from the beach yet rooms are small

Posted Apr 2, 2017
Rooms are sort of old fashioned and very small. Almost resembles hostel type rooms.
Comment from Hotel Management
Apr 12, 2017 by Customer Service, Hotel Management
Dear Guest, We appreciate the feedback. It's lovely you appreciated our prime location. We're disappointed our rooms didn't meet your expectations. We strive to offer quality comfort and convenience for our guests. We do hope to host you again soon for a more positive experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Massachsetts

Great place to stay!

Posted Mar 29, 2017
Pros: Everything
The staff was great and the service was wonderful.