From the moment John greeted us in the lobby our stay was a delight. Yoel took great care of us at the bar downstairs and Javier was his equal at the poolside bar. Dave the bellman had bags at the ready the moment we checked out and Miranda, the manager on duty during most of our stay, was a consummate professional. We have a new hotel in South Beach.
Comment from Hotel Management
Dec 29, 2016 by Louis J. Guest service manager, Hotel Management
On behalf of John, David, Martina, Yoel, Javier and the rest the Hotel staff, we thank you for staying with us. Most of all we thank you for taking time out of your way to write the comments about our service. I will share the feedback on the pros and cons to the rest of the staff to be more attentive when it comes to service the room. Guest like you makes us strive to continue to provide better service. we are looking forward to see you again. Happy New Years