Meeting facility

Reviews of The Mutiny Hotel

4 out of 5
The Mutiny Hotel
2951 S Bayshore Dr, Miami, FL

Reviews

8.2

Very Good

Rating 10 - Excellent. 458 out of 1002 reviews" "
Rating 8 - Good. 310 out of 1002 reviews" "
Rating 6 - Okay. 147 out of 1002 reviews" "
Rating 4 - Poor. 46 out of 1002 reviews" "
Rating 2 - Terrible. 41 out of 1002 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Customer Service on Mar 5, 2024
Graham, thank you for your rating of The Mutiny Hotel by Provident Hotels & Resorts. We appreciate your feedback and are pleased to hear that you had a satisfactory stay with us. Should you choose to share any additional details or suggestions, we're always open to hearing from you. We hope to welcome you back soon.

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing. we had an issue and they resolved it to our satisfaction. The room/apartment we stayed in was light bright and well equipped. Would recommend and return.
Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 3, 2024
Michelle, we're thrilled to hear that our team members were able to promptly resolve your issue, leading to a satisfying experience at The Mutiny Hotel by Provident Hotels & Resorts. It's wonderful to hear that you found the ambiance of your room to be appealing and well-stocked. We truly appreciate your recommendation and eagerly look forward to your future stays.

10/10 Excellent

victoria

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 22, 2024
Victoria, it's wonderful to see your perfect rating for The Mutiny Hotel by Provident Hotels & Resorts. We're delighted that your stay left such a positive impression. We hope to be your choice of accommodation again in the future.

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is amazing
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 28, 2024
Roberto, it's fantastic to hear you found everything at The Mutiny Hotel by Provident Hotels & Resorts to be exceptional. We value your feedback and look forward to welcoming you back in the future.

2/10 Terrible

Daniel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioning didnt work and didnt fix. No housekeeping. No refill of coffee
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 25, 2024
Daniel, we regret to hear that your stay was not up to expectations due to issues with the air conditioning and housekeeping service. Our team members strive to ensure the comfort and satisfaction of our guests, so rest assured your feedback is taken seriously. We understand the importance of these amenities and will address your concerns accordingly to provide a seamless experience for future guests.

10/10 Excellent

Mj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 31, 2024
Mj, it's wonderful to know that your stay at The Mutiny Hotel by Provident Hotels & Resorts met your expectations. We truly appreciate your perfect rating and we hope to serve you again in the future. Your continuous support means a great deal to us. Thank you again, and have a splendid day!

2/10 Terrible

John

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
More recently renovated, but at the level of a four star property, and the check-in process was a nightmare. Had to wait over four hours for our room.
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
John, it's regrettable to hear about the extended wait you encountered during check-in and that your impression of the property didn't meet your expectations of a four-star establishment. We continuously strive to upgrade and enhance our offerings, especially in areas where we may have fallen short. For the check-in delays, we're taking active steps to refine our processes to diminsh any future waiting times. We hope to have another opportunity to provide you with a smoother and more comprehensive experience.

10/10 Excellent

Kunal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, Convenient, Friendly. Couldn’t ask for more!
Stayed 4 nights in Nov 2023
Response from Customer Service on Dec 5, 2023
Kunal, it is delightful to hear that you found The Mutiny Hotel by Provident Hotels & Resorts to be neatly maintained, and conveniently located, and that our team members provided a friendly service. We aim to deliver nothing but the best. Your feedback is appreciated and we look forward to your next stay.

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Everything wad great
Stayed 11 nights in Nov 2023
Response from Customer Service on Nov 28, 2023
Carmen, it's delightful to hear you had an excellent experience at The Mutiny Hotel by Provident Hotels & Resorts. We appreciate you taking the time to share your feedback and look forward to your next visit. Safe travels.

8/10 Good

Brittany

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 25, 2023
Brittany, thank you for your good rating of The Mutiny Hotel by Provident Hotels & Resorts on Expedia. It suggests satisfaction, but we aim for exceptional experiences. On your next visit, please feel free to share more about your experience. We'll strive to make your next stay even better.

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, room comfort
The staff were friendly and polite. Valet was always available. Property was great, restaurant and bar onsite, but there are to many local restaurants to list with in walking distance. Great place for a weekend getaway or just unwinding after a long day of work. Room was quite and spacious.
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 11, 2023
Robert, it's delightful to hear you enjoyed your stay at The Mutiny Hotel by Provident Hotels & Resorts. We're glad our team went above and beyond to make you feel welcome. It's also wonderful to hear that you found the proximity of local restaurants, the tranquility of your room and the onsite amenities to your liking. Do consider us for your future getaways or post-work relaxation. Thank you for your positive feedback.

10/10 Excellent

Geri

Stayed 1 night in Oct 2023
Response from Customer Service on Oct 29, 2023
Thanks for the outstanding rating, Geri!We're delighted your time at The Mutiny Hotel by Provident Hotels & Resorts was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Kathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many bar and food items were out of stock. The order person should step up their game. Used coffee in room first day. Never restocked! Had to go looking for coffee. Thank God for Donna the bar tender
Stayed 3 nights in Oct 2023
Response from Customer Service on Oct 23, 2023
Kathy, we appreciate your feedback and your high rating despite certain inconveniences you experienced during your stay. At The Mutiny Hotel by Provident Hotels & Resorts, our goal is to offer an exceptional experience, and it appears we overlooked some details concerning the replenishment of in-room amenities. We apologize you had an issue with your room's coffee supply and are looking into improving our checks in this regard. However, we are thrilled to know Donna, one of our team members, contributed positively to your stay. We look forward to the opportunity to provide an even better experience for your next visit.

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service
Stayed for 2 nights and housekeeping never came to clean, provide fresh towels etc.
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 23, 2023
We value your candid feedback. It is disheartening to hear about the shortfall in our housekeeping service during your stay. Rest assured, we consider this as high priority and always strive to ensure our rooms are pristine and adequately stocked. Your experience helps guide improvements needed within our services. We hope to have another opportunity in future to deliver a more seamless accommodation experience.

6/10 Okay

Kerrie

Business traveler
Disliked: Staff & service
Fine for what it is
We’ve stayed here twice and I would say it’s fine. The candles they burn in the lobby though have a sickly smell that permeates through the whole place. It’s a good location and clean enough. As mentioned, it’s fine. Nothing terrible but nothing great either
Stayed 4 nights in Sep 2023
Response from Customer Service on Oct 1, 2023
Kerrie, we appreciate your return visits and your candor. It's great to hear our cleanliness and location met your expectations. Meanwhile, we're always looking for ways to enhance the overall guest experience, so your feedback regarding the scent in our common areas is most helpful. Thank you for staying with us and we hope to impress you more on your next stay.

10/10 Excellent

David

Stayed 2 nights in Sep 2023
Response from Customer Service on Sep 26, 2023
David, it's fantastic to see your 10-star rating of The Mutiny Hotel by Provident Hotels & Resorts. We're delighted you had a wonderful experience with us and we are hoping to welcome you back again in the near future. Safe travels until then!

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always Enjoy My Stay Here
We always stay at The Mutiny when we visit Miami. The room is comfortable and cozy and the location can't be beat. The best part, however, is the beautiful pool area with the waterfall. It's such an oasis.
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 16, 2023
Karen, we're thrilled to hear that you continuously choose The Mutiny Hotel by Provident Hotels & Resorts for your visits to Miami. It's encouraging to know our comforting rooms and unmatched location continually impress you. We're especially pleased to hear that you enjoy the pool area and its tranquil waterfall feature. Looking forward to welcoming you back to your oasis on your next visit!

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great location and room was newly renovated.
Stayed 2 nights in Sep 2023
Response from Customer Service on Sep 9, 2023
Thank you for the 5/5 rating, Maria!It's excellent you enjoyed your time at The Mutiny Hotel by Provident Hotels & Resorts so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Sasha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and great staff! Planning to book again very soon.
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 28, 2023
Sasha, it's wonderful to hear that you appreciated the aesthetics of The Mutiny Hotel by Provident Hotels & Resorts and had a positive experience with our team members. We're thrilled you're considering another visit and can't wait to provide you another memorable stay.

10/10 Excellent

Lance

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location!
Stayed 2 nights in Aug 2023
Response from fd on Aug 20, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our service team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Esther

Traveled with family
Rooms are outdated and uncomfortable
Stayed 3 nights in Aug 2023
Response from Customer Service on Aug 19, 2023
Esther, we appreciate your feedback. We strive to offer cozy and modern accommodations, so it's disappointing to hear your room didn't meet your comfort expectations. Rest assured, we continuously review guest feedback to make improvements where necessary. We hope for the opportunity to provide a more satisfying experience in the future.

10/10 Excellent

Regina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at the Mutiny hotel several times. Each time has been a lovely experience..
Stayed 2 nights in Aug 2023
Response from Front Desk at The Mutiny on Aug 17, 2023
Thank you for sharing your amazing experience with us at the Mutiny, looking forward to see you soon.

10/10 Excellent

Lance

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and value.
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 16, 2023
Thanks for the wonderful review, Lance!It's fantastic you had such a lovely experience at The Mutiny Hotel by Provident Hotels & Resorts. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions.We're looking forward to sharing another amazing experience with you soon!

10/10 Excellent

Hazel cecilia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Rooms were spotless! Staff was very friendly
Stayed 5 nights in Aug 2023
Response from Customer Service on Aug 17, 2023
Hazel, we are thrilled to know that The Mutiny Hotel by Provident Hotels & Resorts met all your expectations. We're pleased to hear that you found our rooms to be exceptionally clean, and our team members enjoyable. Your compliments are truly appreciated and we look forward to welcoming you back soon.

8/10 Good

Edward, Warwick

Liked: Cleanliness, property conditions & facilities
The hotel has charm and character. The bathroom is somewhat old fashioned with a small sink.
Stayed 1 night in Jul 2023
Response from rf on Aug 1, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our service team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mutiny on the Bay
I was pleasantly surprised with the suite, and the view. The bed was very comfortable, the location is perfect for being close to restaurants and things to see. I felt at home.
Stayed 1 night in Jul 2023
Response from FD on Jul 13, 2023
Hello Debra, first like to thank you for taking the time to share with us your stay. We love to hear positive feedback, we will share with our entire team. Glad to hear the your accommodations met your expectations and as well the coconut grove area. We hope to see you back soon!

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and Lovely
A lovely spacious apartment: living room 2 TVs, bedroom and bathroom. Nice little restaurant/bar. However, I must mention the added fees (cleaning + resort). I could be wrong, but these addendums just appear to be a way to pad the wallets of the establishment.
Stayed 3 nights in Jul 2023
Response from fd on Jul 13, 2023
Barry, thank you for your review, we are glad that that you enjoyed your accommodations and our amenities. We will share with our team your review.

6/10 Okay

Leonor

Traveled with family
It wasn’t clean, a lot of hairs in the shower
Stayed 3 nights in Jul 2023
Response from fd on Jul 10, 2023
Thank you for your loyalty to our hotels and for reaching out with your concerns through your detailed feedback. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time.

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property with lovely view of bay. Second time I have stayed. Clean and convenient walking to many restaurants. Will try and come back again!
Stayed 4 nights in Jun 2023
Response from Front Desk at The Mutiny on Jul 2, 2023
Glad to hear that you picked us as your hotel in the grove, looking forward to see you soon. Have a great day

10/10 Excellent

Frankie

Stayed 1 night in Jun 2023
Response from fd on Jul 10, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our service team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for the area. The only negative was that our room is in need of new flooring. The carpet looked like it had seen better days. I would definitely book a stay here again.
Stayed 1 night in Jun 2023
Response from rf on Jun 5, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our service team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from rf on Jun 1, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our service team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Duane

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from RF on Jun 5, 2023
Thank you for your loyalty to our hotels and for reaching out with your concerns through your detailed feedback. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time.

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from rf on May 30, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our service team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Hartley

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in May 2023
Response from rf on May 24, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our service team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Laura

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly, clean and a perfect location to see the sites! Had everything we needed!
Response from rf on May 16, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our service team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

marianne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for families. I had a “mini apartment with 2 rooms, a living room, kitchen and laundry. View to the marina is beautiful and pool area also very nice. I would definitely stay here with my family again.
Stayed 2 nights in May 2023
Response from RF on May 11, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our service team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from rf on May 30, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our service team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

JEAN, DORAL

Stayed 1 night in Apr 2023
Response from Front Desk at The Mutiny on May 20, 2023
Glad you liked staying with us, looking forward for future stay. Have a great day.

10/10 Excellent

wojciech

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from fd on Apr 26, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our service team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Ziad

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent service and accommodating when needed. We will return for sure. Thanks for an amazing family vacation
Stayed 4 nights in Apr 2023
Response from fd on Apr 26, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our service team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staycation
Fantastic all around.
Stayed 1 night in Apr 2023
Response from fd on Apr 22, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our service team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

J h

Stayed 1 night in Apr 2023
Response from FD on Apr 20, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our service team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Kathleen

Traveled with family
Liked: Cleanliness, staff & service
Great location but a bit tired. Lovely pool and jacuzzi. Friendly staff. Big rooms and comfortable beds.
Stayed 2 nights in Apr 2023
Response from fd on Apr 11, 2023
Thank you for your loyalty to our hotels and for reaching out with your concerns through your detailed feedback. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time.

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely surprise
We got in quite late and the front desk team were lovely and accommodating at both check-in and check-out. The lobby was charming and the suite was very nice. The beds were very comfortable.
Stayed 1 night in Apr 2023
Response from fd on Apr 10, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our service team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

peggy

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2023
Response from rf on Apr 6, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our service team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

peter

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No room service. No maid service.Terrible wifi. No Pool service. Had to request towels. Staff had low motivation
Stayed 2 nights in Mar 2023
Response from Front Desk at The Mutiny on Apr 3, 2023
Our apologies for the inconvenience during your stay, looking forward for your next stay with us to be outstanding.

4/10 Poor

Juan

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property and room hand a great view and during the day it was relaxing. I didn’t like that the washer and dryer unit didn’t work, the lighting in one area had no way of turning on. The cleanliness was not there. In the evenings the outside noise you can listen to. For the price I did not get the value.
Stayed 2 nights in Mar 2023
Response from fd on Apr 3, 2023
Thank you for your loyalty to our hotels and for reaching out with your concerns through your detailed feedback. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time.

4/10 Poor

Robert

Traveled with family
Disliked: Amenities
Reservations were messed up. Desk was supposed to reserve a ride for us and it never showed. Charged for incidentals but did not use anything or break anything, etc
Stayed 6 nights in Mar 2023
Response from fd on Apr 3, 2023
Thank you for your message our Front Desk Manager will be looking into this. We do take a hold on incidental at your arrival, once you check out we release the hold. We will look into this matter.

10/10 Excellent

FRED

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly atmosphere, especially by the people who live there! Conveniently located to stores and restaurants. Beautiful building and grounds! the pool area is very relaxing!
Stayed 7 nights in Mar 2023
Response from fd on Mar 22, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our service team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.