Ratings based on 1,103 Verified Reviews

4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 12, 2017
Great place. Need to inform guest about deposit before arriving but great stay
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel Lobby seams that needs to be upgraded

Posted Jul 11, 2017
Location great pool Area is nice very quiet kid friendly!
Comment from Hotel Management
Jul 11, 2017 by Agsel Corredera, Hotel Management
Dear Guest, Warm regards from The National Hotel. Thank you for your feedback. We really appreciate your comments and we are pleased to know that you had a grateful experience and have enjoyed our property. Be certain we will share your comment with our Team Members regarding our lobby area. We will be honored welcoming you back in a future. Best Regards, Agsel Corredera
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Island, New York

Beautiful hotel near beach

Posted Jul 10, 2017
Our stay was great! I loved the bar they had outside by the pool. The staff was very accommodating. The beach was steps behind the hotel and they offer you beach towels to use. I would definitely stay here again! The room was comfortable for 3.
Comment from Hotel Management
Jul 11, 2017 by Agsel Corredera, Hotel Management
Dear Cyre , Thank you for taking the time to share your feedback with us! We are thrilled to hear you benefited from our prime location and that you enjoyed our accommodations and restaurants. We will be sure to thank our team for their attentiveness in making sure your needs was met. We look forward to welcoming you back on your next visit to beautiful Miami! Regards, Agsel Corredera
2 out of 5
by A verified traveler

Service was mediocre. Room was out dated

Posted Jul 9, 2017
I was over charged Upon check checkout. The service desk rep pulled a receipt to verify that Bar charges were mine. The receipt in fact showed that the charges were not mine as I stated. There was a reversal and no apology for the inconvenience and mistake. The housekeeping staff cleaned our room late in the day and On 2 nights, left 1 facecloth or none at all. The towel boy at the pool was also rude. Nice location at the pool but staff was not nice. The Check in experience was awesome.
5 out of 5
Recommended
for Everyone
by A verified traveler from B

Beautiful Beach Resort in a Fantastic Location

Posted Jul 8, 2017
We absolutely loved this hotel. The rooms were nicely updated and comfortable. The resort feel in the back was a pleasant surprise. The hotel connects to cute walkway that leads to the beach. The staff went above and beyond to make our stay enjoyable.
Comment from Hotel Management
Jul 11, 2017 by Agsel Corredera, Hotel Management
Dear AlyssaB, Greetings! Thanks for writing us to let us know you enjoyed such a wonderful experience with us at the National Hotel. We appreciate and value your 5 star feedback. It was a pleasure to host you and hope to have the honor again soon. All of my best, Agsel Corredera
4 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Nice hotel on beach

Posted Jul 5, 2017
Enjoyed our stay at the National Hotel. Hotel is on beach. Love the infinity pool, patio and cabanas. The bathroom is very small in the room and has no vent. But, it is nice. However, I would definitely stay again.
Comment from Hotel Management
Jul 12, 2017 by Agsel Corredera, Hotel Management
Dear Natisha , Warm regards from The National Hotel. Thank you for your feedback. We really appreciate your comments and we are pleased to know that regardless some outcomes with the room, you had a grateful experience and have enjoyed our property. Be certain we will share your comment with our Team Members. We will be honored welcoming you back in a future. Best Regards, Agsel Corredera
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel close to the beach!

Posted Jun 30, 2017
Pros: I liked that it wasn't a typical "chain" hotel and had the character of a more quaint, intimate hotel.
Cons: The rooms are pretty small. We were only there one night so it wasn't a big deal, but for a longer stay it would've been cramped.
Location: There is an outdoor mall a few blocks from the hotel with lots of restaurants. Would have enjoyed if it wasn't so HOT! We ended up with McDonalds!
We were leaving for a cruise the next day so were only there for one night and wanted to check out South Beach. The location was great, but I learned I'm not a fan of South Beach. It is extremely hot and humid (we're from CO and do not do humidity!). There is an outdoor mall a few blocks from the hotel but all of the restaurants only offered outdoor seating and the heat was oppressive! We ended up with McDonald's and going back to the room. The outdoor pool area is great but again we were only there for the one night so didn't have a chance to use it (but got to pay the resort fee anyways!). I love that that hotel sits right on the beach so you can literally walk out the back of the hotel and be on the beach! There is a Walgreens on the corner just a block from the hotel that was perfect to grab something quick and affordable for breakfast and snacks. The hotel staff were all super friendly. The parking is $40 per night so we chose to do the public parking at $20 a night just a few blocks from the hotel. I typically wouldn't pay $300+ a night for a hotel but I had Expedia points so we got the room for about $100 and figured it was worth it to see South Beach!
Comment from Hotel Management
Jul 2, 2017 by Luis Padron, Hotel Management
Dear Guest, Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodations and service. Your kind words let us know the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice. Best,
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Excellent hotel

Posted Jun 24, 2017
Amazing staff perfect location loved our experience
Comment from Hotel Management
Jul 2, 2017 by Luis Padron, Hotel Management
Hi there! We thank you for taking the time to write to us and share all of the details that contributed to your successful stay in Miami. We hope you'll choose us again in the future. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

Nice hotel very close to the beach

Posted Jun 7, 2017
Pros: The infinity pool was very long and nice and the hotel was close to everything in the area.
Cons: The breakfast was a bit pricey, $25 per person per day. If you come with a family, it can add up really quickly.
Location: Beach, parasail, shopping, restaurants
Overall, the staff was very nice. However, there was a weird screeching noise coming from what seemed like the pipes in the bathroom at night. I went down to the lobby to inform the staff and even showed them a recording on my phone of how loud the noise was. Even if we closed the bathroom door, you could still hear it. It was one of those noises that made your ears ring. The girl at the desk, short hair and glasses, said 'thats weird' and smiled. The guy next to her also said "wow it is weird" And they both proceed to ignore the issue and went back to working their computers. It was hard to sleep since the noise was so loud but after a while thankfully, it would go away.
Comment from Hotel Management
Jun 13, 2017 by Luis Padron, Hotel Management
Hello to you Anna! We are so appreciative of you taking the time to write and share your honest and sincere feedback on The National Hotel. We are so glad you loved so many aspects of your recent experience. We are sorry to hear that one of your customer service encounters was not the perfect 5 star rated one, as we strive for. Kind regards, Luis Padron
4 out of 5
Recommended
for Everyone
by A verified traveler

Great pool and beach. Good service.

Posted Jun 7, 2017
it rained the entire 5 days, but we still sat by the pool under the clouds. We took advantage of other things to do: Key West for a day, the Perez Museum, Wynwood Walls, The Wolfsonian Museum and each morning, fantastic foccacia at Rosetta Bakery across the street. Biggest complaint is the loud music surrounding the pool area, and the competing music next door.
Comment from Hotel Management
Jun 13, 2017 by Luis Padron, Hotel Management
Dear Guest, Warm regards from The National Hotel. Thank you for your feedback. We really appreciate your comments and we are pleased to know that regardless some outcomes with the weather, you had a grateful experience and have enjoyed our property. Be certain we will share your comment with our Team Members. We will be honored welcoming you back in a future. Best Regards, Luis Padron