Ratings based on 805 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
82% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Jul 20, 2016
Old world charm but rooms a little small especially the bathroom!
4 out of 5
by A verified traveler

Excellent location in South Beach

Posted Jul 19, 2016
Really enjoyed our stay at the National. Excellent pool and beach facilities. The daily cabaret in the lounge is fantastic as well!
Comment from Hotel Management
Jul 21, 2016 by Luis Padron, Hotel Management
We are so appreciative of you taking the time to write and share your honest and sincere feedback on The National Hotel. We are glad you found our location to be excellent for your SoBe expectations. It’s great to hear you enjoyed our Cabaret, it is certainly a great show that all of our guests seem to like. Come back and see us again soon. All of my best, Luis Padron
2 out of 5
by A verified traveler

IS too expensive for what they offer.

Posted Jul 18, 2016
Pros: The location.
The hotel has a poor gym with the machines that do not work, the people (other guests) in the hotel were very loud and noisy (almost violent) on Sunday because of a hip hop pool party (they should tell the guests before the come about this horrible party, I would have chosen another hotel)... the room service is poor, you can not order anything after 11pm, not even an empty glass of wine. The main pool at the back was closed (empty) 3 days of the 7 I stayed because of maintenance (they should also have told me that before si I would pick a diferent hotel), the bed matress very unconfortable. I would never chose this hotel again. It was a terrible experience for me.
Comment from Hotel Management
Jul 21, 2016 by Luis Padron, Hotel Management
Hello there! Thank you for taking the time out of your day to write in and let us know of your thoughts and observations regarding The National Hotel. We are so happy you enjoyed our excellent location! We truly are in an awesome spot for getting to all of the excitement of South Beach. We are glad you took the time to highlight some of the aspects you didn't find to be most appealing, as it helps us to better ourselves for you and future guests. We thank you for your time. Cheers!
2 out of 5
by A verified traveler from Allentown, PA

Hotel conducted a MIAMI Wet Splash party

Posted Jul 14, 2016
Pros: leaving
Cons: Get new management
Hotel conducted a splash party open to the public on Saturday and Sunday. Over five hundred people on Saturday featuring Rapper DJ . There was no access to the pool area , while I understand the patrons who paid eighty dollars to attend the concert / pool party the hotel left hotel guests with essentially no access to the pool and surrounding area . The crowd was too large for the hotel , which left hotel staff overwhelmed by the crowd.. When I made a complaint as to the crowd and lack of services I was told I could go in the pool any time . He just blew me off. Don't go to this hotel if they are seeking money from open to the public pool parties. Even after the two days of no access, which by the way we had to wear wrist bands to enter our own hotel if you did not wear them you could not access you room . The crowd was so big the pool filtration system broke down and the pool had to be shut down. I had stayed at this hotel three times prior and enjoyed my stay, however this time was a nightmare. They should have warned expedia on this event would have changed hotels if prior notice was given.
Comment from Hotel Management
Jul 21, 2016 by Luis Padron, Hotel Management
Dear Greg, Thank you for taking the time to share your experience with us. I’m disappointed to learn that your stay did not live up to your expectations. This is unusual as we certainly pride ourselves in providing our guests with a most comfortable and enjoyable experience. We have discussed your recent aspects of your experience with the appropriate managers to prevent further guest dissatisfaction. Again thank you for your feedback. We truly hope that you will allow us another opportunity to show you a true National Hotel experience. Warm regards,
4 out of 5
by A verified traveler from SE Michigan

Nice hotel, great location!

Posted Jul 13, 2016
Pros: Proximity to town, beach side service, clean & updated.
Cons: Towels. More of them.
Location: A citibike rack, the lincoln rd mall, starbucks, walgreens, liquor store are all within very short walking distance.
Booked without any prior knowledge of the hotel for our first visit to Miami Beach. Had a really great time. The hotel's location is really great, being on the second block past south beach. The beach side service and outdoor bar was good. I had an issue with noisy neighbors our first night, with their TV on what seemed to be full-blast, and the staff went through what turned out to be a pretty big effort to get them to quiet down. My stay was from Wednesday to Friday so the crowd was a good mix and the pool wasn't terribly busy. No issues with late night noise or partying. The only significant service-related issue is the pool side towels. They ran out in the afternoon every day that I was there for the rest of the night. Towels are supposed to be included, and I expect them to be available 24/7. I had to take my white bath towels to the beach one of the nights, which I felt was absurd.
Comment from Hotel Management
Jul 21, 2016 by Luis Padron, Hotel Management
Dear Dave, Greetings! Thanks for writing us to let us know you enjoyed such a wonderful experience with us at the National Hotel. We appreciate and value your 4 star feedback. It was a pleasure to host you and hope to have the honor again soon. All of my best,
4 out of 5
by A verified traveler

Very nice Hotel, art deco style, with glamour

Posted Jul 13, 2016
It was a very pleasant stance where we got more than expected. Instalationes and refurbishing is good,
Comment from Hotel Management
Jul 21, 2016 by Luis Padron, Hotel Management
Stellar!! How wonderful to hear you enjoyed such a fabulous visit to the National Hotel. We thank you for mentioning all of the details that made your stay so successful. It will be our pleasure to host you again in the future. All of my best,
4 out of 5
by A verified traveler

Beautiful Hotel, perfect location!

Posted Jul 12, 2016
I loved the hotel; the staff were very accommodating, but I wish I was informed about the pool renovation prior to my stay. I was disappointed that I was only able to use the larger pool for only one day. I also had an issue with one of the beach staff that seemed he did not enjoy his job or had better things to do, but the rest of the staff was great! I would like to visit again, but will definitely to confirm no renovations at that time.
4 out of 5
by A verified traveler from Rochester, NY

Great hotel in a great location, beach!

Posted Jul 7, 2016
We arrived a few hrs before the official check in time but they had our room ready and available to check in right away which was great! Kenneth and the other person (woman) that took care of us, were very courteous, professional and friendly. They explained all the amenities and even gave us info on transportation around Miami. Overall, we had a great time at The National. The pools were amazing and the service by the pool staff was excellent. We had a massage with Melisa at their spa and it was exceptional. I was very pleased with the easy access to the beach from the hotel and the amenities they offer to guests while at the beach (chairs, umbrellas, towels, drink & food service). Every single staff member we encounter while at The National was very friendly and attentive, they give out the impression that they are happy to work there and at your service when needed. All in all, I'm very happy with my stay at The National!
5 out of 5
by A verified traveler

Quick trip but well worth it.

Posted Jul 4, 2016
Classy 4-star hotel. Everyone was very nice and accommodating. Got a free upgrade without even asking for one. Highly recommend
4 out of 5
by A verified traveler from Buenos Aires

Ideal x ubicacion y proximidad playa

Posted Jun 30, 2016
Solo mencionare los puntos a mejorar por lo que se entiende que con el resto estoy conforme: * iluminacion de la habitacion insuficiente. Deberian incrementar la intensidad de la iluminacion. * Aire acondicionado. Enfria bien pero es ruidoso y cerca de la puerta de entrada chorreaba de la rejilla agua con bastabte frecuencia q caia sobre la alfombra