Ratings based on 738 Verified Reviews

2.9 out of 5
52% of guests recommend
3.1 Room cleanliness
3.1 Service & staff
3.0 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Houston, Texas

Older Hotel - close to beach

Posted Jan 30, 2017
Pros: The view
Cons: The cleaning service
Location: This hotel is on the residential end of Miami Beach. You have to take a car, cab or uber to get anywhere.. Tours do pick up at this hotel.
This hotel was a disappointment. I expected better for the price we paid. The hair conditioner pump in the shower leaked all the conditioner and made the shower very slippery, in addition, the shower handle came off in my hand when I turned it on. We spoke to the front desk and they did tighten the handle but the leaking hair conditioner pump was not fixed or refilled. When they “cleaned” the room, they only left bath towels the 2nd and 3rd day, no hand towel or wash cloths. On the plus side, there was a nice view of the ocean.
Comment from Hotel Management
Feb 2, 2017 by Guest Services, Hotel Management
Dear Shelia, We thank you for being our guest and sharing your feedback with us. We pride ourselves on attention to detail as it relates to our housekeeping service and we are surprised to learn that we overlooked some of those details in your experience. We offer our sincere apologies and hope that the oversight did not cause a significant inconvenience. Rest assured that we will review your comments with our team to ensure situations like these are not repeated. We hope that our oceanfront location and beautiful views of the Atlantic are reasons enough for you to visit us again so that we may have another opportunity to impress you. Warm regards, Casablanca on the Ocean
1 out of 5
by A verified traveler from UT

Never stay here.

Posted Jan 25, 2017
So dirty. Tub was stained. Corners filled with hair and rust or some kind of orange substance. We would never stay here again. Paid for a third night but ate the cost and stayed at the Hilton two doors down. Staff was great but couldn't make up for the disgusting-ness
Comment from Hotel Management
Jan 31, 2017 by Guest Services, Hotel Management
Dear Jason, We thank you for being our guest and taking the time to share your feedback. We pride ourselves on attention to detail as it relates to our housekeeping service and we are surprised to learn that we overlooked some of those details in your experience. We offer our sincere apologies and hope that the oversight did not cause a significant inconvenience. We are lucky to have an amazing team on property, and we are pleased to read that you enjoyed their hospitality. We regret that we were unable to provide you with an experience that meets our own high standards and hope it didn’t prevent you from making many wonderful vacation memories. Sincerely, Casablanca on the Ocean
2 out of 5
by A verified traveler

Would not say again

Posted Jan 19, 2017
Pros: nothing
Cons: the restraint staff, the craze charge added on for having your children with you, and updated door locks
Location: don't go to the restaurant in the hotel, walk two blocks and get way better food for 1/2 the price
This hotel was a joke, they change me an extra $30 because we had our two children with us. Then to add breakfast it was $25 more, which I though would be a half way decent breakfast. Well for $25 we got cold bread or a bagel and orange juice, then the so called waiter that brought it to you, demand we leave a $1 tip per person, even after messing up what we had said. We could have went to the 7-11 across the street or the subway down the street and gotten much better for $25 without having to leave a $4 tip for them messing up.
Comment from Hotel Management
Jan 26, 2017 by Guest Services, Hotel Management
Dear Vbr8506, Thank you for being our guest and taking the time to share your review. We pride ourselves on our warm hospitality and are sorry to see that your experience with us didn’t measure up to your expectations nor our own high standards. We appreciate you letting us know about your stay so that we can review your comments with the parties involved and ensure that our future guests do not share in your experience. Once again, we thank you for sharing and hope you’ll reconsider returning for the true Casablanca Hotel experience; we’re confident you’ll be pleasantly surprised. Best regards, The Casablanca Hotel
2 out of 5
by A verified traveler

Old-fashioned

Posted Dec 23, 2016
Check in was very slow, my reservation wasnt found in the system. The hotel staff reacted very reserved, and I took a lot of questions to fix my reservation problem. Room seem very old fashioned but half way clean and spacy. Water pipes in the bathroom were rusty. Its location is perfect. Sadly I have to say, I will choose a different hotel next time.
Comment from Hotel Management
Dec 27, 2016 by Guest Services, Hotel Management
Dear Rachel, It was a pleasure to welcome you and we thank you for sharing your feedback We’re happy you enjoyed our oceanfront location on Miami Beach and we hope you got to enjoy plenty of time in the sun and sand! We’re terribly sorry to hear about the incident you experienced at check in. With the various booking sites available to our guests these days, we do sometimes encounter delays in receiving reservation details from the interface. Our team has been trained to resolve these issues as efficiently as possible for the convenience of our guests, and we apologize if this was not your impression. We’ll review your comments with our team to ensure these situations are prevented in the future, and we hope you’ll reconsider returning to our property so that we may have another chance to impress you! All the best, The Casablanca Hotel
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location right on the beach

Posted Dec 7, 2016
Easy going, laid back and fun. Worry free. Great location.
Comment from Hotel Management
Dec 7, 2016 by Guest Services, Hotel Management
Dear Guest, It was a pleasure to welcome you to our hotel, and we’re so glad to see you enjoyed your time with us! We’ve found that our location right on Miami Beach and our spacious rooms with kitchens allow for the perfect place for families to kick back, relax, and enjoy a relaxing vacation. We’re thrilled that you agree and look forward to welcoming you back to The Casablanca Hotel on your next Florida getaway! Cheers, The Casablanca Hotel
5 out of 5
by A verified traveler

Convenient and clean

Posted Nov 27, 2016 on Hotels
It was a great stayed after all We requested to be changed from the city to the ocean view much better option They were remodeling the restaurant I think they should not paint walls during the breakfast time for the smell of paint Location is great !!
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Dear Guest, It was a treat to welcome you and yours for some fun in the sun and we thank you for sharing your review! We’re so happy to see that you enjoyed your ocean view, and hope you got to go for a stroll along the beautiful beach as well. Guests often rave about our location, right on the ocean and just north of South Beach, for a quieter and more private experience, yet still close enough to enjoy going out for SOBE’s nightlife if you want. We’re glad it was convenient for you and hope to host you again when you’re ready for more Florida sun! Best regards, The Casablanca Hotel
1 out of 5
by A verified traveler

Posted Nov 25, 2016 on Hotels
this hotel is really old, so to call it the NEW is false advertising.
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Dear Guest, We appreciate your feedback and thank you for sharing. We’re sorry if you found our hotel name to be misleading; that was certainly not our intent! You are correct that The Casablanca is not a new property; it has been a fixture on Miami Beach for quite some time and we are proud to welcome our returning guests back year after year. We added “the new” to the hotel name when we did our last renovation so that our guests and potential guests would know we had made updates to our property. Again, we regret if you disagree with this branding decision and hope that you were still able to enjoy a pleasant and memorable experience in our beachfront property. Sincerely, The Casablanca Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Hotel- couple steps to beach.need a some repair ba

Posted Nov 22, 2016
Very comfortable near shopping restaurant all other stores is walking distance
Comment from Hotel Management
Nov 28, 2016 by Guest Services, Hotel Management
Dear Kim, Thank you for sharing your wonderful review and beautiful vacation photos! I’m sure most of our guests will agree that the most important parts of a Miami Beach vacation are the sand and sun on the beach. You did a great job of capturing the highlights and we’re so glad to see you enjoyed our oceanfront location. We hope you made some wonderful memories and will come back and see us again soon! Best regards, The Casablanca Hotel
1 out of 5
by A verified traveler

alright

Posted Nov 16, 2016 on Hotels
couldve beeb better
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Dear Guest, Our team values guest feedback and we thank you for sharing yours. We regret seeing that your experience with us didn’t rate higher and we wish we had more information so that we could address your specific concerns. We pride ourselves in offering clean and comfortable accommodations at a great rate right on the beach and we are sorry that you didn’t see the value in your stay. We hope you’ll return again so that we may have the opportunity to restore you faith in our ability to be a part of a memorable beach vacation! Best regards, The Casablanca Hotel
3 out of 5
by A verified traveler from US

Close to the beach

Posted Nov 15, 2016
Pros: Close to the beach. Nice pool.
The room was very large.They should have queen beds in the room not full size beds. Needs updating.
Comment from Hotel Management
Nov 17, 2016 by Guest Services, Hotel Management
Dear Jeremias, We were delighted to host you as our guest on your recent trip to Miami Beach and we appreciate you taking the time to share your feedback. We’re thrilled that you liked our oceanfront location and large pool, and we hope you got to enjoy plenty of sun and sand on the beach! Thank you for your added suggestions, as well. We’re glad that you enjoyed our spacious accommodations and appreciate you letting us know how we can continue to improve. Come see us again soon! Warm regards, The Casablanca Hotel