Ratings based on 762 Verified Reviews

2.9 out of 5
51% of guests recommend
3.0 Room cleanliness
3.1 Service & staff
3.0 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from hisleah, fl

Nice close to the beach. Staff very freindly

Posted Jul 5, 2017
We had a wonderfull time. Will be back. I highly recommend this hotel. We had a lot of fun. The out door cabanas are lovely.
Comment from Hotel Management
Jul 7, 2017 by Guest Services, Hotel Management
Dear Laura, We pride ourselves on offering memorable beach vacations and are thrilled that you and yours enjoyed your time with us! Nothing says “Florida getaway” like a cabana by the pool and direct ocean access, and we’re delighted that you got to enjoy both. On behalf of the Casablanca team, we look forward to welcoming you back again soon! Warm regards, Casablanca on the Ocean
1 out of 5
by A verified traveler

Posted Apr 19, 2017 on Hotels
This hotel had disgusting written all over it ! Horrible room , horrible service , dirty ! The phone wasn't working and the toilet was leaking and I complaint every day. Their answer was we can not fix it !! With a straight face !
Comment from Hotel Management
Apr 22, 2017 by Guest Services, Hotel Management
Dear Guest, Our team values guest feedback and we thank you for sharing yours. We strive to offer clean and comfortable accommodations at a great rate right on the beach, and we’re sorry this was not your impression. Please accept our apologies for the maintenance issues you experienced. Our team takes pride in promptly addressing guests’ needs and we will be reviewing your comments with those concerned to ensure that your experience is not repeated. Once more, we appreciate you staying with us and sharing your review. All the best, Casablanca on the Ocean
1 out of 5
by A verified traveler

Posted Apr 19, 2017
The bed are so harddddd nasty bathroom ok pool staff are nice from the food court
Comment from Hotel Management
Apr 19, 2017 by Guest Services, Hotel Management
Dear Arianna, Our team values guest feedback and we thank you for sharing yours. While many of our guests enjoy the comfort of our beds, we regret that it was not suited to your preference. We apologize for this inconvenience and hope it did not keep you from enjoying your time on the beach. We’re glad to see that you enjoyed our sunny pool and our friendly restaurant team members. We hope you’ll return soon so that we may have another opportunity to further impress you! Kind regards, Casablanca on the Ocean
2 out of 5
by A verified traveler

Posted Apr 8, 2017
Not what i expected . There are better hotels for the same price range.
Comment from Hotel Management
Apr 12, 2017 by Guest Services, Hotel Management
Dear Guest, We appreciate you giving our property a try and sharing your feedback. We pride ourselves on offer spacious and comfortable rooms with kitchen amenities at a great rate on Miami Beach, and we’re sorry to learn that you didn’t see the value in your stay. We hope this didn’t keep you from enjoying the beautiful beach out back and making many wonderful vacation memories! Kind regards, Casablanca on the Ocean
1 out of 5
by Joshua Ronauld

Disgusting room, Do not waste your money here

Posted Apr 8, 2017 on Hotels
We arrived to the hotel from Orlando, the guy from the reception wasn't helpful at all, lazy to even give us alternatives of where to park as the car park was full at 10 am, $25 dollars to park not even worth it because they didn't help us to take the luggage out from the car to the hotel. Went for a long drive and came back at 11 pm for check in girl at reception did the check in gave us the room key. The room was smelly, filthy, hair everywhere like bed, bathroom, stains on bath fridge, kitchen. The aircon didn't work and we got sick after staying there because we couldn't turn it off. Not even worth it to pay $200 AUD per night, We just stayed there for a couple of hours because our flight was early in the morning. The worst hotel that we stayed in the USA
Comment from Hotel Management
Apr 12, 2017 by Guest Services, Hotel Management
Dear Joshua, Our hotel team values all guest feedback and we appreciate you letting us know about your most recent stay with us. We were terribly sorry to learn that your stay got off on the wrong foot, especially as many of our guests rave about the hospitality of our team. We will review your comments with the parties involved in an effort to prevent our future guests from sharing in your experience. We also thank you for bringing the maintenance issues in your room to our attention, and we apologize for any inconvenience incurred. We hope you had a safe and pleasant journey home and made many happy memories on your Florida vacation! All the best, Casablanca on the Ocean
5 out of 5
by Cherish

Beautiful beach views!

Posted Apr 4, 2017 on Hotels
Booked a city view room and got a free upgrade to a beach view room. Score!!!
Comment from Hotel Management
Apr 6, 2017 by Guest Services, Hotel Management
Dear Cherish, It was a treat to have you here with us and we thank you for your review! We’re always thrilled when we’re able to pleasantly surprise our guests, and we’re so glad to know that you appreciated your gorgeous view of the Atlantic. We hope you got to experience the beach in person, as well, and we’ll be back to see us again as soon as you’re ready for more fun in the sun and surf! Kind regards, Casablanca on the Ocean
2 out of 5
by A verified traveler from Denver, CO

Apathetic staff and filthy hotel.

Posted Mar 31, 2017
The room wasn't clean when we arrived yet they had 6 additional hours to do so since our flight was late. The room that was suppose to be clean wasn't. And when the cleaning staff supposedly cleaned the room throughout our stay, they only remade the beds, didn't change the sheets or actually clean. Also, this hotel's version of a continental breakfast is a joke--it's a bagel and a piece of cheese. Don't stay here.
Comment from Hotel Management
Apr 5, 2017 by Guest Services, Hotel Management
Dear Ryan, Thank you for staying with us and for letting us know about your recent experience at our property. We’re sorry to learn that the cleanliness of your room fell short of your expectations, and we will review your comments with our housekeeping team as part of our ongoing efforts to improve the guest experience. We also regret that our continental breakfast wasn’t to your liking, and we hope that you were still able to enjoy our sunny pool and the beautiful beach just outside our back door. Once more, thank you for being our guest and sharing your feedback. Kind regards, Casablanca on the Ocean
1 out of 5
by A verified traveler

Horrible hotel!

Posted Mar 25, 2017
When we arrived there was no welcoming and the argued about our reservation. Only when we stated we were calling Expedia did the manager step in and respect our current reservation. I booked the hotel with the understanding they had a business center to discover this was not an amenity or option. Only made better when they first refused to valet my car but then when they lost my keys when we tried to leave. Thank goodness they finally found them. This hotel has Misrepresented themselves to Expedia.
Comment from Hotel Management
Mar 28, 2017 by Guest Services, Hotel Management
Dear Guest, We appreciate you booking with us and sharing a review about your recent stay. Based on some of the incidents you mentioned, we are sorry to hear that your stay was not typical of our property. Please accept our sincere apologies for the inconveniences you encountered. We hope that you’ll consider a return visit for the true Casablanca on the Ocean experience. Warm regards, Casablanca on the Ocean
1 out of 5
by A verified traveler from L

Posted Mar 25, 2017
Guy in restaurant was very rude and was going to charge me 5.00 for a straw,
Comment from Hotel Management
Mar 28, 2017 by Guest Services, Hotel Management
Dear Beauty, Thank you for being our guest and sharing your feedback. We would like to reassure you that the situation you experienced is not typical of a stay with us and we wish we had more details. We will be reviewing your comments with the parties involved to ensure that situations like these are not repeated. Once more, we appreciate you sharing and hope you’ll consider staying with us again so that we may have another chance to impress you! Best regards, Casablanca on the Ocean
2 out of 5
by A verified traveler

Posted Mar 21, 2017
This hotel needs an update asap , the rooms look like the are falling apart. The pictures are not accurate you not getting what you paying for. I wouldn't recommend this hotel at all
Comment from Hotel Management
Mar 28, 2017 by Guest Services, Hotel Management
Dear Guest, It was a pleasure to host you and we thank you for taking the time to share your comments. We are sorry that your time with us was not what you’d expected and we hope this didn’t prevent you from enjoying the convenience of our location right on Miami Beach! Sincerely, Casablanca on the Ocean