Ratings based on 1,431 Verified Reviews

3.3 out of 5
71% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Always excellent service

Posted May 16, 2017
I arrived in Miami early and went to check in and found my room was upgraded to a suite and I was allowed to check in before 3. The staff was friendly and assisted me and my friends whenever we needed help! My room was always cleaned I didn't have problems because housekeeping always stocked my room with fresh towels. I love staying at the Penguin.
Comment from Hotel Management
May 18, 2017 by Volha, Hotel Management
Dear Valued Hotel Guest, Thank you for you for choosing and recommending the Penguin Hotel. We are happy to hear that you had a good experience, and it is very important to us. It was a true pleasure to host you, and we look forward to seeing you again. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Nice hotel right on the main strip beach close

Posted Apr 12, 2017
Pros: Great service and staff
Location: Restaurants are nearby and nightclubs along with shopping the beach and boardwalk is close walking distance to everything
Great Staff early check-in my cruise return at 8:00am hotel held my luggage for me while we ate breakfast at hotel was included we received 2 complimentary drink tickets upon arrival the beach is literally across the street and its on one of the main strip
Comment from Hotel Management
Apr 13, 2017 by Volha, Hotel Management
Dear Mo, Thank you for taking the time to review your recent stay at the Penguin Hotel. We are happy to hear that you had a good experience, enjoyed the location and the service. It was a true pleasure to host you, and we look forward to welcoming you back. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 22, 2017 on Orbitz
Perfect location. Fantastic staff. Nice hotel without pretense.
Comment from Hotel Management
Mar 24, 2017 by Volha, Hotel Management
Dear Valued Hotel Guest, Thank you for taking the time to review your recent stay! We are happy to hear that you had a good experience with us. It was a true pleasure to host you, and we look forward to welcoming you back in the future. Kind regards, Volha
4 out of 5
by Gary

Fun little place

Posted Mar 15, 2017 on Hotels
Nice place across from park/beach
Comment from Hotel Management
Mar 17, 2017
Dear Gary, Thank you for leaving such a wonderful feedback. We are so delighted to hear you enjoyed, and look forward to welcoming you back. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great Location

Posted Mar 13, 2017
The location and staff were perfect. We had two with the facility: bad smell in the first room we were in and thin walls (we were woken up at 3 am by our next door neighbours party). Staff was accommodating and addressed our issues quickly by changing our room and talking to the people next door. The manager and staff were great :)
Comment from Hotel Management
Mar 15, 2017 by Volha, Hotel Management
Dear Dal, Thank you for taking the time to review your recent stay and your kind comments on the central location of the Penguin Hotel and the service culture. We apologize again for the inconvenience caused due to the smell in the room and the noise issue. We are very delighted to hear that you were satisfied how the situation was addressed. Thank you again for your time and the opportunity to serve, and we look forward to welcoming you back. Kind regards
4 out of 5
by Robyn

Clean, friendly, good value hotel.

Posted Mar 7, 2017 on Hotels
I picked this hotel because of its great position and also because it was one of the original buildings in the area. I was very happy with our room. Although it wasn't modern it had a nicely renovated bathroom and was very clean. The staff were all very friendly and helpful and we had a couple of nice meals sitting out the front watching the world go by. We did not have a car so I can't comment on parking.
Comment from Hotel Management
Mar 9, 2017 by Alex, Hotel Management
Dear Robyn, Thank you for leaving such a lovely feedback! We are very delighted to hear that you had a good experience, and we look forward to welcoming you back. Kind regards, Volha
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel and location especially for the price!

Posted Mar 3, 2017 on Orbitz
Hotel staff were very accommodating. The room was clean and updated. Good breakfast included with the room and a full restaurant and bar with good food. Great location too!
Comment from Hotel Management
Mar 6, 2017 by Volha, Hotel Management
Dear Jeneane, Thank you for sharing your experience with us. We are delighted to hear you enjoyed the central location of the Penguin Hotel, your room accommodation, the breakfast and the service culture. It was a true pleasure to host you, and we look forward to welcoming you back. Kind regards
5 out of 5
by Yonis

Posted Mar 1, 2017 on Hotels
I loved staying at Penguin Hotel. Great location. Friendly staff. Definitely be back.
Comment from Hotel Management
Mar 3, 2017 by Alex, Hotel Management
Dear Yonis, Thank you for leaving such a warm and kind feedback! We are very happy to hear that you enjoyed the central location of the Penguin Hotel and liked the service culture. We appreciate your business, and look forward to your return. Kind regards
4 out of 5
Recommended
for Students
by A verified traveler from Detroit, MI

Great location and awesome staff

Posted Feb 28, 2017 on Orbitz
Pros: Location for the SOBEWFF.
This is the best location if you are attending the South Beach Food & Wine Festival. It is very close to the Grand Tasting Tent allowing for breaks throughout the event. The hotel is also very close to the North Venue. The rooms are boutique size, simple, but clean. I rate the staff as excellent. The were very friendly and helpful.
Comment from Hotel Management
Mar 2, 2017 by Volha, Hotel Management
Dear Deb, Thank you for choosing and recommending the Penguin Hotel. We are very delighted to hear you enjoyed the central location, found rooms clean, and our team made your stay pleasant. It was a true pleasure to host you and we look forward to your return. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel right on Ocean Drive!

Posted Feb 26, 2017
Room was spacious and very clean. Staff was friendly and kind. The rate includes use of towels for the beach and continental breakfast. We didn't make use of the breakfast because we wake up late. Their restaurant and bar are excellent with all day breakfast options (which I love) and great tasting cocktails. While you're right on the action of Ocean Dr. And Lummus Park you're at the end of the strip so you still get privacy and quiet at night for a great night sleep. The only disappointment was not being able to get a late check-out (even when we were willing to pay) Other than that, all great. Would stay again and recommend.
Comment from Hotel Management
Mar 30, 2017 by Volha, Hotel Management
Dear Valued Hotel Guest, Thank you for choosing and recommending the Penguin Hotel and leaving such a wonderful review. We are delighted to hear you enjoyed your stay. Unfortunately a late check-out cannot be guaranteed as it is subject to availability. It was a true pleasure to host you, and we look forward to your return. Kind regards