The Staff was nice. Nice pool. Rooms were small.
Posted Dec 29, 2016
I got one price from Expedia. Called hotel to assure best price. KIMBERLY at the front desk took my call 2 weeks before my stay. She assured me a certain price for 6 nights at $176. I asked her several times if she was sure...because I had a different price from Expedia for the last 3 nights. With irritability she said 'yes'. I said ok great! And we budgeted our stay at this rate. However, when we checked out, I was not given the 176/night price even though FERNANDO, the manager and concierge assured the "right" thing would be done. Because Kimberly did not take proper notes in the computer before HER vacation, they did not uphold it. Unethical and disappointing. SECURE YOUR PRICE WHEN YOU CHECK-IN!