On the beach, white sand, sun loungers, beach umbrellas

Reviews of The Ritz-Carlton Bal Harbour, Miami

5 out of 5
The Ritz-Carlton Bal Harbour, Miami
10295 Collins Ave, Bal Harbour, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 268 out of 367 reviews" "
Rating 8 - Good. 51 out of 367 reviews" "
Rating 6 - Okay. 21 out of 367 reviews" "
Rating 4 - Poor. 11 out of 367 reviews" "
Rating 2 - Terrible. 16 out of 367 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

ruben

Liked: Property conditions & facilities
Everything
Stayed 8 nights in Feb 2024
Response from General Manager on Mar 3, 2024
Dear Ruben, Thank you for taking the time to share that your stay at The Ritz-Carlton Bal Harbour was perfect in every way. We enjoyed being a part of your memorable visit, and we look forward to accommodating you again.Warmest regards,Eugenia Dwyer,General Manager

2/10 Terrible

Tammi

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from General Manager on Feb 5, 2024
Dear Tammi, Please accept our apologies for the inconvenience you experienced during your time with us. Although we make every effort to provide exceptional hospitality in all aspects of our resort, sometimes we fall short. We hope to have a future opportunity to restore your confidence in us.Warmest regards,Eugenia Dwyer,General Manager

8/10 Good

Celso V

Stayed 3 nights in Dec 2023
Response from General Manager on Dec 20, 2023
Dear Celso, We are glad you enjoyed your time at The Ritz-Carlton Bal Harbour. Thank you for your nice rating, and we look forward to your next visit.Warmest regards,Eugenia DwyerGeneral Manager

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great RC Property!
Very nice Ritz Carlton property! Beautiful views from room.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 12, 2023
Dear Christopher, Thank you for the excellent review of The Ritz-Carlton Bal Harbour. We are pleased to know how much you enjoyed our elegant property. Our breathtaking views of the ocean and Intracoastal Waterway are truly spectacular, and we love that this helped to make your stay even more memorable. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the area.Warmest regards,Eugenia DwyerGeneral Manager

6/10 Okay

Noel-Nino

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff is amazing and the hotel is beautiful. It is a completely different vibe than south beach. Taylor and Marlene were so kind and helped make our stay special! Beautiful beaches and close to great luxury shopping. The in-room dining food and restaurant can definitely use an upgrade. We were very disappointed that the food served at The Ritz was very poor. Modernizing the hotel amenities and adding more restaurants and bars to give guests other options would certainly help the hotel be competitive. If asked, “Would I stay here again?”….unfortunately, will have to say no because there are much better options.
Response from General Manager on Nov 6, 2023
Dear Noel-Nino, Thank you for taking the time to share about your visit. We are glad you mentioned our devoted Ladies and Gentlemen, great location, and inspiring surroundings. We are pleased your overall stay was good, but we want it to be exceptional. We aspire to exceed our guests' expectations, and we apologize that this was not your experience. We regret your disappointment with our culinary services, and we will share your comments with our team as we are continually striving to elevate our guest experience in all areas of our hotel. Thank you once more for choosing our hotel, and we hope you will give us another opportunity to welcome you back for the perfect stay you deserve.Warmest regards,Eugenia Dwyer,General Manager

10/10 Excellent

ARMEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from General Manager on Nov 2, 2023
Dear Armen, Thank you for your fantastic rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to The Ritz-Carlton Bal Harbour.Warmest regards,Eugenia Dwyer,General Manager

2/10 Terrible

Alan

Vas seevice
Stayed 4 nights in Oct 2023
Response from General Manager on Oct 13, 2023
Dear Alan, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed that we did not meet your expectations. Please accept our apologies for the frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Warmest regards,Eugenia DwyerGeneral Manager

2/10 Terrible

Irving

Stayed 12 nights in Sep 2023
Response from General Manager on Oct 27, 2023
Dear Irving, Thank you for taking the time to rate your experience with us. We apologize for any inconvenience you faced during your stay. We appreciate our guests' valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back to our hotel in the future.Warmest regards,Eugenia DwyerGeneral Manager

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect
Stayed 1 night in Sep 2023
Response from General Manager on Sep 20, 2023
Dear Andres, On behalf of the Ladies and Gentlemen of The Ritz-Carlton Bal Harbour, thank you for the excellent rating. We are pleased to know how much you enjoyed your stay. We are committed to combining exceptional service and amenities to create a memorable, rejuvenating experience. We look forward to having you visit again.Warmest regards,Eugenia DwyerGeneral Manager

2/10 Terrible

CANDICE

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
The front desk was very sarcastic and condescending. The manager was rude and spoke with so much aggression that I couldn’t even speak. I was charged for things I didn’t even use and the hotel not once made me feel good about it being my birthday. Because of how I was treated, I will never come back to that hotel and none of my friends or family will never as well.
Stayed 4 nights in Sep 2023
Response from General Manager on Sep 19, 2023
Dear Candice, Thank you for leaving your review. We are disappointed that you had complications during your stay, and we are genuinely sorry for not being able to make your birthday visit to our hotel a memorable one. We strive to provide tailored and exceptional hospitality from each of our Ladies and Gentlemen, and we want to extend our apologies that this was not your experience. Furthermore, we appreciate you bringing the billing-related issue to our attention. We will address your comments with the appropriate individuals, and we would be grateful for your patience during this time.Warmest regards,Eugenia Dwyer,General Manager

4/10 Poor

Kevin

Stayed 1 night in Sep 2023
Response from General Manager on Oct 2, 2023
Dear Kevin, Thank you for taking the time to evaluate our hotel. We truly regret not meeting all of your expectations. We hope you will consider giving us another occasion to provide you with the authentic hospitality and enhanced accommodations for which we are known.Warmest regards,Eugenia DwyerGeneral Manager

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Miami
Amazing hotel in a great location close to shopping and amazing restaurants.
Stayed 3 nights in Sep 2023
Response from General Manager on Sep 9, 2023
Dear Michele, Thank you for choosing The Ritz-Carlton Bal Harbour during your visit to our city. We appreciate you sharing how much you enjoyed our beautiful location. It was a pleasure hosting you, and we look forward to your next visit.Warmest regards,Eugenia DwyerGeneral Manager

10/10 Excellent

Carlos

Stayed 1 night in Sep 2023
Response from General Manager on Sep 26, 2023
Dear Carlos, On behalf of our Ladies and Gentlemen of The Ritz-Carlton Bal Harbour, thank you for the excellent rating. We are pleased to know how much you enjoyed your stay. Our luxury hotel combines exceptional amenities and outstanding service to create the perfect place to relax in Miami. We look forward to having you visit again.Warmest regards,Eugenia Dwyer,General Manager

2/10 Terrible

Bosung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from General Manager on Sep 9, 2023
Dear Bosung, We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.Warmest regards,Eugenia DwyerGeneral Manager

10/10 Excellent

Samiyyah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and very accommodating. The property was clean and in excellent condition. We enjoyed all of the amenities!
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 5, 2023
Dear Samiyyah, Thank you for your recent stay at The Ritz-Carlton Bal Harbour and for posting such a generous review of our accommodations and elevated hospitality. It is a pleasure to know that we exceeded your expectations. We enjoy providing a rich, meaningful experience with modern touches and luxury comforts. Thank you for being our guest, and we look forward to seeing you on your next visit to our exciting city.Warmest regards,Eugenia DwyerGeneral Manager

10/10 Excellent

liu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from General Manager on Aug 29, 2023
Dear Liu, Thank you for choosing The Ritz-Carlton Bal Harbour and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Warmest regards,Eugenia DwyerGeneral Manager

2/10 Terrible

Ping, Villanova

Disappointed
Stayed 1 night in Aug 2023
Response from General Manager on Aug 25, 2023
Dear Valued Guest, Thank you for taking the time to evaluate our hotel. We are genuinely sorry your stay was not the exceptional experience you deserved. We always want our guests to leave feeling enriched and restored. If given the opportunity, we would have taken measures to address every concern during your stay. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Warmest regards,Eugenia DwyerGeneral Manager

10/10 Excellent

Magdalene

Stayed 4 nights in Aug 2023
Response from General Manager on Aug 28, 2023
Dear Magdalene, Thank you for choosing The Ritz-Carlton Bal Harbour, and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Warmest regards,Eugenia DwyerGeneral Manager

10/10 Excellent

Tara

Traveled with family
Liked: Amenities, property conditions & facilities
Very quite ! The staff was nice and helpful
Stayed 3 nights in Aug 2023
Response from General Manager on Aug 21, 2023
Dear Tara, Thank you for being our guest and for sharing your experience. It is a pleasure to know that you thoroughly enjoyed your stay at The Ritz-Carlton Bal Harbour. We strive to provide each guest with an exceptional, personalized experience through our inspired service, and we appreciate you acknowledging our devotion. Thank you for your comments, and we hope to have the pleasure of welcoming you again soon.Warmest regards,Eugenia DwyerGeneral Manager

10/10 Excellent

Jessica Ordonez

Stayed 1 night in Aug 2023
Response from General Manager on Aug 29, 2023
Dear Jessica, Thank you for rating your stay at The Ritz-Carlton Bal Harbour. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Warmest regards,Eugenia DwyerGeneral Manager

10/10 Excellent

Loren, Denver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property - been a few times and just perfect
Stayed 4 nights in Aug 2023
Response from General Manager on Aug 8, 2023
Dear Loren, Thank you for making us your preferred hotel in Miami. We are glad to know we have succeeded in providing you with the type of stay that made you choose us again. This is the best compliment we can ever receive and we appreciate it. We look forward to your next stay at The Ritz-Carlton Bal Harbour. Warmest regards,Eugenia DwyerGeneral Manager

8/10 Good

Jason

Liked: Cleanliness, staff & service
A very quiet location. If you are not staying in the homeowner area then you are very much relegated here especially at the pool.
Response from General Manager on Jul 14, 2023
Dear Jason, Thank you for sharing your experience. We are delighted that we could be a part of your travels and that you could experience an overall comfortable time here. That said, we regret any inconvenience you experienced. It was a pleasure having you at our hotel, and we hope to welcome you for the outstanding visit you should expect from us. Warmest regards,Eugenia DwyerGeneral Manager

10/10 Excellent

Beatriz Mont

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from General Manager on Jul 12, 2023
Dear Valued Guest, Thank you for your fabulous rating and for letting us know your stay at The Ritz-Carlton Bal Harbour was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Warmest regards,Eugenia DwyerGeneral Manager

6/10 Okay

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are beautiful. The food is the downfall. Room service is ridiculous. It’s so overpriced, you feel screwed, in a bad way.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 10, 2023
Dear Leslie, We express our utmost gratitude for taking the time to provide feedback on your recent stay at our hotel. Your kind words regarding our beautiful accommodations are deeply appreciated. Equally, your feedback concerning the in-room dining experience is invaluable, as it enables us to improve the quality of our guest services. We regret the disappointment caused, and rest assured that we will take the necessary measures to address the issue and improve our services. Our commitment to providing exceptional and memorable experiences remains unwavering, and we humbly request that you grant us another opportunity to exceed your expectations. Your continued patronage of our hotel is greatly appreciated, and we eagerly anticipate welcoming you back soon.Warmest regards,Eugenia DwyerGeneral Manager

4/10 Poor

Ismael Perez

Traveled with family
Liked: Cleanliness
Hidden charges, disrespectful manager , no kid friendly, dirty beach . Uncomfortable beds ..
Stayed 4 nights in Jun 2023
Response from General Manager on Jun 30, 2023
Dear Mr. Perez, Thank you for taking the time to evaluate your stay at our hotel. We are sorry for not meeting your expectations and that you were not pleased with our beds. We continually work to improve our accommodations, and we appreciate you sharing your comments. Furthermore, we regret that some of our charges came as a surprise to you. Our fees are competitively priced and listed on our site so guests can have this information before booking with us. We also apologize for your unpleasant experience with one of our Ladies and Gentlemen. We will follow up with the appropriate individuals and take measures to ensure they focus on providing superior service to our guests. We hope you will give us another occasion to provide you with the elevated hospitality for which we are known. Warmest regards,Eugenia Dwyer,General Manager

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Ritz atBal Harbor Florida was fantastic. The service was second to none. I look forward to another stay.
 Beautiful city views
Beautiful city views
Wonderful sunsets
Boat watching at Haulover inlet
Stayed 1 night in Jun 2023
Response from General Manager on Jun 27, 2023
Dear Scott, Thank you for your excellent feedback about The Ritz-Carlton Bal Harbour. We are delighted to know you loved our luxury hotel and the outstanding service provided by our Ladies and Gentlemen. It will be an honor to pass along your compliments, and we look forward to your return. Warmest regards,Eugenia Dwyer,General Manager

2/10 Terrible

Aylin

Stayed 2 nights in Jun 2023
Response from General Manager on Jun 24, 2023
Dear Aylin, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Warmest regards,Eugenia Dwyer,General Manager

10/10 Excellent

Priscila, Bourne

Stayed 5 nights in May 2023
Response from General Manager on Jun 8, 2023
Dear Priscila, Thank you for the perfect rating. We are glad you had a wonderful time at The Ritz-Carlton Bal Harbour. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Warmest regards,Eugenia Dwyer,General Manager

10/10 Excellent

Nataliia

Liked: Cleanliness, staff & service, property conditions & facilities
The most beautiful hotel around Miami Beach. The food was excellent. The staff is lovely and attentive, and friendly. Thank you, Anastasia, for your help.
Stayed 3 nights in May 2023
Response from General Manager on Jun 2, 2023
Dear Nataliia, Thank you for the generous review of The Ritz-Carlton Bal Harbour. We are pleased to know how much you enjoyed your stay and our delicious cuisine. We are also happy our Ladies and Gentlemen helped to ensure your visit was exceptional. It will be an honor to pass along your compliments, especially to Anastasia. We look forward to having you visit again.Warmest regards,Eugenia Dwyer,General Manager

10/10 Excellent

Kathryn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun Weekend at Haulover!
Had a fabulous weekend with dear friends. Our accommodations were top notch!
Stayed 2 nights in May 2023
Response from General Manager on May 23, 2023
Dear Kathryn, We are delighted you and your friends had an exceptional experience at The Ritz-Carlton Bal Harbour and that our rejuvenating accommodations exceeded your expectations. Thank you for your generous feedback, and we look forward to welcoming you all again for another enriching stay. Warmest regards,Eugenia Dwyer,General Manager

10/10 Excellent

Erika

Stayed 1 night in Apr 2023
Response from General Manager on May 4, 2023
Dear Erika, Thank you for the perfect rating. We are glad you had a wonderful time at The Ritz-Carlton Bal Harbour. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Warmest regards,Eugenia Dwyer,General Manager

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Apr 2023
Response from General Manager on May 10, 2023
Dear Jonathan, Thank you for your gracious rating. On behalf of all of us at The Ritz-Carlton Bal Harbour, we would like to invite you for another outstanding visit. Warmest regards,Eugenia Dwyer,General Manager

10/10 Excellent

Michael, Columbus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed this trip. My room was impeccably clean and presented. The staff were as wonderful as I’d expected and the food was divine. I will always recommend this boutique hotel.
Stayed 6 nights in Apr 2023

10/10 Excellent

amacmartin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5-star
Stayed 5 nights in Feb 2023

10/10 Excellent

Yuval

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

2/10 Terrible

Judy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty but the worst part were the roaches!!

2/10 Terrible

Yaron

Disliked: Staff & service, amenities
Stay away. This hotel is understaffed, and twice staff did not clean the room by 2 pm, but a person did come to account for the minibar every day. The single restaurant has a limited menu, and terrible breakfast. Go to the nearby St Regis hotel a few building down for an amazing buffet for the same price. Some of the concierge were new to Miami and knew little about the area. The area is far from any restaurants and room service closes at 10pm. The only redeeming value is the view and location to the beach. Skip this hotel.

10/10 Excellent

Yosef

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

susan

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Completely ordinary and in need of a serious rehab. Dated, scruffy and uninteresting. Very limited and bad dining choices. The staff however was exceptional.

6/10 Okay

Joel

Liked: Cleanliness
Disliked: Staff & service
Not a normal Ritz Carlton Hotel
This is not your normal Ritz Carlton Hotel and I wish it wasn’t advertised as such. It is a residential place with basically no lobby, one restaurant and a very small pool area. We were there on a holiday and service to get drinks or food was nonexistent. There is not a Club Level and no real bar. Our one bedroom suite was nice and roomy so we spent most of our time there.
Stayed 2 nights in Nov 2022

10/10 Excellent

stefan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2022

2/10 Terrible

Yaron

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The positive: the staff were generally nice, and the hotel had the familiar Ritz Carlton quiet feel and smell. The showers are amazing and the view into the bay gorgeous. It ends there. The breakfast was boring (go to another hotel nearby for an awesome buffet - just not here). Dining (room and restaurant) ends at 10 pm. My bed wasn’t made twice in a row by 2 pm because they are under staffed, but did have staff to knock on door mid-day to check on minibar. The staff is new on rotating basis and don’t know Miami. One staff member was incredibly rude when we had a question about the pool. The hotel gives a voucher for a happy hour drink for coffee or wine but staff didn’t want to honor it for coffee except once as a favor. The morning coffee was watered down.
Stayed 6 nights in Sep 2022

10/10 Excellent

Phil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 5 nights in Sep 2022

10/10 Excellent

Darius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is beyond accommodating and friendly. The service is exceptional. I love all Ritz Carlton properties but this one by far was my best stay.
Stayed 1 night in Aug 2022

6/10 Okay

Chris

Stayed 3 nights in Aug 2022

6/10 Okay

Hyunso

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2022

10/10 Excellent

Elie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all it was a very good experience. Professionnel staff Food excellent I loved my first time ! For sure we’ll come back!
Stayed 1 night in Jun 2022

6/10 Okay

Sarah B

Traveled with family
Property needs updating. Housekeeping could be better. Pool staff, front desk, and bellmen were wonderful.
Stayed 4 nights in May 2022

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful beach and location. We also lived the view and the bathrooms!
Stayed 1 night in Apr 2022