Meeting facility

Reviews of The Ritz-Carlton Coconut Grove, Miami

5 out of 5
The Ritz-Carlton Coconut Grove, Miami
3300 Southwest 27th Ave, Miami, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 292 out of 455 reviews" "
Rating 8 - Good. 81 out of 455 reviews" "
Rating 6 - Okay. 50 out of 455 reviews" "
Rating 4 - Poor. 23 out of 455 reviews" "
Rating 2 - Terrible. 9 out of 455 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

helen, new york

Traveled with group
Liked: Staff & service
Felt like a motel. Most of the perks, ie hotel robe, sleepers, shampoo were not available. Definitely subpar c/w prior years of the Ritz-carlton accommodations.
Stayed 1 night in Jan 2024

6/10 Okay

xin

Stayed 3 nights in Mar 2024

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 3 nights in Mar 2024

10/10 Excellent

Janica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Feb 2024

8/10 Good

Miles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

barbara

The manager Amy was excellent and was so helpful during our check-in . This is the best hotel in Coconut Grove! Every hotel should have an “Amy” in management.
Stayed 4 nights in Jan 2024

2/10 Terrible

Ali

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was not a a very good hotel. Expedia should not have it listed under five stars property.
Stayed 7 nights in Dec 2023

10/10 Excellent

Mauro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

shanren

Stayed 1 night in Dec 2023

4/10 Poor

Carter, Charleston

Liked: Cleanliness
My bill was all messed up. Charged for parking when no car. Didn’t even ask. Also charged for an upgraded room despite fact that I didn’t ask for it.
Stayed 1 night in Oct 2023

10/10 Excellent

William

Stayed 1 night in Nov 2023

10/10 Excellent

Rafael, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023

10/10 Excellent

Tyrone A

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 2 nights in Sep 2023

10/10 Excellent

David L.

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, good location
Stayed 2 nights in Sep 2023

4/10 Poor

Michael, Boston

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Candidly , this is not to the caliber of a Ritz nor meets your expectations for a Ritz. The staff never showed any effort to accommodate simple request and in fact I felt they intentionally went out of their way to not accommodate. My room was not cleaned two days in a row. The beds are 2-3 star at best. The property is noisy between the adjacent construction site to the annoying and creepy drone flying the court yard daily with the emergency generator cycling daily. The bay view room is extend your head beyond the small uncomfortable deck and look at a sliver of a view between two buildings. Due to this stay , I would not book a Ritz ever again

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 2 nights in Jul 2023

10/10 Excellent

Narendra

Stayed 1 night in Jul 2023

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ritz Carlton Coconut Grove met my expectations.
Stayed 2 nights in Jun 2023

10/10 Excellent

SHEILA

Stayed 3 nights in Jun 2023

10/10 Excellent

Jacob

Stayed 1 night in May 2023

6/10 Okay

Brittany

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
👍

8/10 Good

TIRATH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything
Stayed 1 night in Apr 2023

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
High standard and pleasant staff. Clean and well decorated room.
Stayed 1 night in Mar 2023

4/10 Poor

Heather

Traveled with group
Disliked: Staff & service, property conditions & facilities
I like the little town within walking distance of the hotel. The hotel itself is dated, smells mildewy, and is very expensive. There seemed to be young ladies hanging around and older men traveling alone. Not a comfortable environment for a seasoned solo traveler. Not my cup of tea. If you are looking for a friendly, updated Hotel with a fun vibe look somewhere else.

10/10 Excellent

Abbe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2023

2/10 Terrible

Lisa

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
My least fav Ritz. Rooms were great and property in good shape but it was all the rest.
Stayed 2 nights in Feb 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Dianne

Stayed 1 night in Jan 2023

2/10 Terrible

firas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked bay view for the view I got a room on the fifth floor on the bay side of the building without the bay view - so I ended up paying extra without the view requested. I have checked in on time and they claim they had no upper level rooms- I paid extra for nothing 👎
Stayed 1 night in Dec 2022

10/10 Excellent

Rafael, Miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and well appointed. The service impecable and the location very friendly.
Stayed 2 nights in Nov 2022

10/10 Excellent

Mark, Chepachet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Nathaniel

Stayed 1 night in Aug 2022

10/10 Excellent

noel

Stayed 1 night in Jul 2022

4/10 Poor

Joseph

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Our first room, not only had a bad odors of dog pee, the up keep was very poor. They did move us to a larger suite, none renovated though. Throughout our stay F&B failed over and over to meet standards. The bar our drinks bad fruit flys in them. When we addressed the bartender she remade one of the cocktails yet with more flys and just picked them out and then served the drink. Breakfast the Chia pudding was beyond sour and spoiled. Steak and eggs over cooked and iced cold as if they just served left over steak and potatoes. Very odd. Room service the food came however a few of the chicken wings were seriously bloody and they didn’t bring any plates or extra napkins with the food when we clearly ordered sharing items. We witnessed a car crash from our balcony when we called the front desk to report it, the gentleman first hung up on the second phone call, they just said “uh what? Ok bye” Definitely NOT a ritz Carlton experience from arrival to finish. Probably won’t return again.
Stayed 2 nights in Jul 2022

10/10 Excellent

Karen, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. Great place and excellent staff
Stayed 5 nights in May 2022

10/10 Excellent

jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having the balcony was great! Beautiful hotel and neighborhood. Walking distance to nearby restaurants and shops. 11 minutes to downtown. Swimming pool was wonderful. Very low key and private. Will definitely stay here when visiting Miami.
Stayed 3 nights in Mar 2022

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Mar 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a pleasant respite at the ritz
one day my wife stayed late in the room. when the cleaning people arrived in the afternoon they made the beds but failed to clean the bathrooms completely. there was no nightly turndown service and we constantly asked for more towels and washcloths in the evening. the service at the restaurant and the pool was excellent and the food was very good.
Stayed 5 nights in Mar 2022

6/10 Okay

Edwin

Stayed 2 nights in Feb 2022

8/10 Good

Martin

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

6/10 Okay

Inger

Liked: Cleanliness, room comfort
Rooms were very clean, beds very comfortable. Pool has very little sun during wintertime, but water very warm.
Stayed 3 nights in Dec 2021

8/10 Good

Martin

Traveled with family
Liked: Cleanliness, staff & service, amenities
Service was impeccable as you would expect at a Ritz, beautiful property.
Stayed 2 nights in Nov 2021

10/10 Excellent

marcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

Maria Augusta, Paradise Island

Stayed 1 night in Nov 2021