Ratings based on 356 Verified Reviews

4.5 out of 5
88% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Every body helpfull and plaisant. Good location..

Posted Jul 25, 2017
Cons: Breakfast !!!!! Not good and expensive!!!!!
You fell very welcome immediately.They take care of every thing,and recognize you. Make you filing going home,and part of the family. It,been 30 years j go to Miami( coconote grove area...it,s my hotel now!!)
5 out of 5
Recommended
for Everyone
by A verified traveler from Y

Service like Never Before

Posted Jul 5, 2017
The best thing about the Ritz is the customer service. From learning your name the minute you walk in to the personal maid service the customer focus is second to none. The staff are super attentive. If I was being critical the building was slightly tired and needed a good revamp but the facilities - the restaurants, the pool etc were fantastic but the staff well the truly make it.
4 out of 5
Recommended
for Everyone
by A verified traveler from Italy

Comfortable hotel conveniently located

Posted Jun 23, 2017
Pros: Location, hotel and rooms conditions.
Cons: Restaurant should serve "buffet" breakfast, instead it's only "a la carte".
Location: Walking distance to restaurants, shops, cinema and a large marina with tours and excursions.
Hotel is in very good conditions and very clean, conveniently located in Coconut Grove, at walking distance from restaurants, shops, cinema. Rooms are very comfortable and quiet. The gym is small but relatively well equipped, in particular cardio machines are very good. Swimming pool area is nice. Restaurant is only a la carte, which is a terrible waste of time in the morning when you are not on vacation: I think they should offer "buffet" for breakfast. There is a lobby bar, not large but OK. In general not many public areas or things to do in the hotel, but then you have many things around so that's not a problem. Valet parking at 38 usd is a bit expensive. Dinner Key Marina is just a couple of blocks away and offers tours and excursions.
4 out of 5
Recommended
for Couples
by A verified traveler from california

Posted Mar 21, 2017
Pros: see above
Cons: see above
Location: location was remote
nice bar menu, breakfast menu and spa. lacks club lounge, outdoor Jacuzzi. staff was friendly and excellent
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

convenient and comfortable

Posted Jan 18, 2017 on Orbitz
Pros: all the above
Cons: long walk from front door to the elevators, got lost the 1st time, needs signs pointing way to elevators. location of the pool info needed in rooms
Location: central location, perfect for visiting anyone who lives in Coconut Grove
had an excellent stay at this hotel. bed and linens so excellent, very quiet there's no hallway noise. spacious, luxury bathroom with marble. nice balcony for lounging. doormen super alert and attentive. pretty pool, good location. in all a great experience. I've stayed at them all and this is the best of any hotel in Coconut Grove
4 out of 5
by A verified traveler

Luxury Hotel for unique people.

Posted Oct 26, 2016 on Hotels
It was such a great hotel unless the noise,you can hear every single world in the next room and outside in the balcony!! All the staff in the hotel were AMAZING !
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 23, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Over priced for amenities

Posted Oct 23, 2016
Average service and accommodations for the price! Nice hotel but don't order room service. Took too long and forgot items ordered and had too wait long time and ruined the meal.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice luxury hotel in a great location

Posted Sep 7, 2016
This was one of the best hotels that I have had the pleasure of staying in. Definitely worth another stay in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfort and quality in Coconut Grove.

Posted Sep 1, 2016
Pros: Location and the Stafff.
Cons: Valet parking $38.00.
Location: Vizcaya, Coconut Grove, Univ. of Miami.
Excellent hotel. Coconut Grove restaurants within walking distance. Downtown Coral Gables, Univ. of Miami - short drive. The staff were friendly and helpful.